Customer Service- Claims Department

Yolk Recruitment are working closely with a leading insurance company based near Swansea, to find a driven Customer Service Advisor to support the claims team.

Would you like to join a company that provides full training and industry recognise qualifications, with endless opportunities for progression and development. Are you a graduate/ have experience in insurance sector and looking for an opportunity to start your career, then keep reading….!

What you'll be doing:

• Being the first point of contact for customers requiring support with insurance claims
• Establishing details of any loss and making appropriate enquiries
• Reassuring customers about their next steps and actions being taken on their behalf.
• Maintaining accurate estimates of claims and adjusting policies
• Ensure high accuracy of all databases and ensure it is kept up to date
• Recognise and respond to any query in a timely manner.

What you'll bring to the team?

As a fantastic and experienced customer service advisor, you will be:

• Passionate about providing first class customer service, excellent communication skills
• Strong interpersonal and relationship building skills
• Friendly and supportive to both customers and team members- be a team player.
• Proactive approach to seeking to learn and develop to ensure top performance

And this is what you'll get in return?

By being a claims advisor, you will receive:

• A starting salary of £20,800, with opportunity for bonus (6%) and salary reviews!
• 40-hour contract, Mon- Friday between 8-8pm, 1 Saturday a month worked from home.
• Immediately opportunities for Hybrid working
• 25 days Holidays + Bank Hols
• Life Assurance Cover x 4 annual Salary
• Gain industry recognised qualifications with opportunities to grow in the business
• Great location with free onsite parking

*You will need to have the ability to pass a credit check & DBS*