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Customer Service-Claims Department

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  • Location:

    Swansea

  • Sector:

    Office Support & HR

  • Job type:

    Permanent

  • Salary:

    Up to £20800.00 per annum + Hybrid, Salary reviews and Bonus

  • Contact:

    Charlotte Singleton

  • Email:

    Charlotte.Singleton@yolkrecruitment.com

  • Job ref:

    BBBH30187_1669289735

  • Published:

    3 days ago

  • Expiry date:

    24 December 2022

Customer Service- Claims Department

Yolk Recruitment are working closely with a leading insurance company based near Swansea, to find a driven Customer Service Advisor to support the claims team.

Would you like to join a company that provides full training and industry recognise qualifications, with endless opportunities for progression and development. Are you a graduate/ have experience in insurance sector and looking for an opportunity to start your career, then keep reading….!

What you'll be doing:

  • Being the first point of contact for customers requiring support with insurance claims
  • Establishing details of any loss and making appropriate enquiries
  • Reassuring customers about their next steps and actions being taken on their behalf.
  • Maintaining accurate estimates of claims and adjusting policies
  • Ensure high accuracy of all databases and ensure it is kept up to date
  • Recognise and respond to any query in a timely manner.


What you'll bring to the team?

As a fantastic and experienced customer service advisor, you will be:

  • Passionate about providing first class customer service, excellent communication skills
  • Strong interpersonal and relationship building skills
  • Friendly and supportive to both customers and team members- be a team player.
  • Proactive approach to seeking to learn and develop to ensure top performance

And this is what you'll get in return?

By being a claims advisor, you will receive:

  • A starting salary of £20,800, with opportunity for bonus (6%) and salary reviews!
  • 40-hour contract, Mon- Friday between 8-8pm, 1 Saturday a month worked from home.
  • Immediately opportunities for Hybrid working
  • 25 days Holidays + Bank Hols
  • Life Assurance Cover x 4 annual Salary
  • Gain industry recognised qualifications with opportunities to grow in the business
  • Great location with free onsite parking

*You will need to have the ability to pass a credit check & DBS*

Please note start dates for this position would be in the new year