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Customer Service Coordinator

Customer Service Coordinator

  • Location


  • Sector:

    Office Support & HR

  • Job type:


  • Salary:

    Up to £24938.00 per annum

  • Contact:

    Charlotte Singleton

  • Email:

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Consultant:


Customer Service Coordinator

Yolk Recruitment have long standing partnership with a dynamic manufacturing company in Newport, they have an excellent opportunity for a passionate Customer Service Advisor. We are looking for a candidate who is driven for providing brilliant customer service and who possesses a strong administrative skill set. You will join a small but growing e-commerce team to be the first point of contact for all queries and questions from customers and third-party sellers.

What be you'll doing?

  • Engage with the customer at all levels throughout their entire customer journey.
  • Attend supplier and customer meetings to ensure the best service possible is being supplied.
  • Review customer service to complete analysis and build reports to reflect trends, reviews and feedback.
  • Build and develop relationships with customers to ensure all issues are resolved quickly and efficiently
  • Be confident in managing all customer feedback, both positive and negative and look to maintain a positive customer experience.
  • Monitor and update all Social Media platforms and pages regularly, answering all queries in a timely manner.
  • Work closely with E-Commerce Business Manager and Marketing to discuss, develop and deliver the e-commerce strategy, to achieve goals and targets
  • Ensure all systems are kept up to date and managed effectively.

What you'll bring to the team?

As a confident and driven Customer Service Coordinator, you will have:

  • Previous experience within customer service or e-commerce setting.
  • Passion for providing excellent customer service to all customers.
  • An outgoing and bubbly personality
  • Confidence and awareness of Social Media platforms
  • The ability to multitask and prioritise your own workload.
  • Excellent communication and IT skills

And this is what you'll get in return:

By being a Customer Service Coordinator, you will receive:

  • A Salary of £24,938
  • Monday- Friday working pattern, with early finish Friday!
  • 25 Days Holiday + Bank Holidays
  • Sociable team with regular social activities
  • Free parking onsite
  • Great opportunities for development within the business

Are you up to the challenge?

Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at'

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