Customer Service Coordinator

Yolk Recruitment have long standing partnership with a dynamic manufacturing company in Newport, and are excited to be working exclusively with them to find a friendly Customer Service Coordinator to join their team!

For over eighty years, they've been quietly creating innovative products that meet the evolving needs of our working world and are dedicated to supporting their staff in both personal and professional development.

What you'll be doing?

This is an excellent opportunity for a Customer Service Coordinator to join a dynamic manufacturing company based in Newport. You will be part of the small but growing e-commerce team to be the first point of contact for all queries and questions from customers and third-party sellers. You will also:

• Engage with the customer at all levels throughout their entire customer journey.
• Attend supplier and customer meetings to ensure the best service possible is being supplied.
• Review customer service feedback to complete analysis and build reports to reflect trends, reviews and feedback.
• Build and develop relationships with customers to ensure all issues are resolved quickly and efficiently
• Be confident in managing all customer feedback, both positive and negative and look to maintain a positive customer experience.
• Monitor and update all Social Media platforms and pages regularly, answering all queries in a timely manner.
• Work closely with E-Commerce Business Manager and Marketing to discuss, develop and deliver the e-commerce strategy, to achieve goals and targets
• Ensure all systems are kept up to date and managed effectively.

What you'll bring to the team?

As a confident and driven Customer Service Coordinator, you will have passion for providing excellent customer service to all customers alongside:

• Previous experience within customer service or e-commerce setting.
• An outgoing and bubbly personality
• Confidence and awareness of Social Media platforms
• The ability to multitask and prioritise your own workload.
• Excellent communication and IT skills

And this is what you'll get in return:

By being a Customer Service Coordinator, you will receive a salary of £24,938 alongside

• 25 Days Holiday + Bank Holidays
• Monday - Friday working pattern, with early finish Friday's
• Free parking onsite.
• A friendly and tight-knit team to work alongside everyday
• Great opportunities for development within the business

Are you up to the challenge?

If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Chelsea Campbell on 02921 673727

Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com'