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Customer Service Executive

Customer Service Executive

  • Location

    Cardiff

  • Sector:

    Office Support & HR

  • Job type:

    Permanent

  • Salary:

    Up to £21500.00 per annum

  • Contact:

    Chloe Thomas

  • Email:

    Chloe.Thomas@yolkrecruitment.com

  • Job ref:

    BBBH33906_1694688014

  • Published:

    9 months ago

  • Expiry date:

    2023-10-14

  • Consultant:

    ConsultantDrop

Customer Service Executive - Cardiff - £21,500 - Once a month in the office

Do you love helping customers and have experience working either within retail or the hospitality sector? Do you have an interest in the finance industry?

Yolk Recruitment are working with a leading financial services company just on the outskirts of Cardiff. We are on the lookout for friendly and driven customer service executives to help with their customers account queries.

What you'll be doing:

  • You will be helping customers via telephone calls and emails regarding their accounts, always being polite and helpful.
  • It's important to be professional, quick to respond, and find solutions to their problems.
  • Keep an eye out for potential vulnerable customers, fraudulent customers or those who are having a bad experience and help in any way you can.
  • Ensure all systems and databases are kept up to date and accurate.

What experience will you bring to the team?

  • Experience of working with customers whether this has been in retail or hospitality.
  • Experience of working of supporting customers via telephone (ideally from financial/ insurance sector)
  • A general understanding of Data Protection and keeping customer details safe.

And this is what you'll receive in return:

By being a customer service executive, you will receive:

  • Salary of £21,500
  • Annual bonus scheme
  • Working extremely sociable hours 9-5pm, Mon- Fri
  • Very flexible working arrangement, working mostly from home.
  • 25 Days Holiday + Bank Holidays and additionally your birthday off!
  • A wide range of flexible benefits from Private Healthcare to Cycle2Work
  • Matched Pension contributions
  • Amazing training and development opportunities supported by encouraging team members and managers.
  • Free onsite parking

Please note you need to be able to pass a credit check for this role

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