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Customer Service Executive

Customer Service Executive

  • Location

    Newport

  • Sector:

    Office Support & HR

  • Job type:

    Temporary

  • Salary:

    £10.85 per hour

  • Contact:

    Chelsea Campbell

  • Email:

    chelsea.campbell@yolkrecruitment.com

  • Contact phone:

    02921 673 727

  • Job ref:

    CC28JuneCSETemp

  • Published:

    about 1 month ago

  • Expiry date:

    2022-07-28

  • Start date:

    2022-06-27

Customer Service Executive – Temporary
 
Yolk Recruitment is working with a leading manufacturing company to hire a Customer Service Executive to join their team and to support their customers on a temporary basis, with great opportunities for go permanent in the future.
 
For over eighty years, they’ve been quietly creating innovative products that meet the evolving needs of our working world and are dedicated to supporting their staff in both personal and professional development.
 
What you’ll be doing?
 
This is an excellent opportunity for a Customer Service Executive to join a dynamic manufacturing company based in Newport on a temporary basis. You will join a small customer service team to be the first point of contact for customer queries for the department. You will also:
  • Build and develop relationships with customers through their entire customer journey, ensuring excellent customer service
  • Support all orders through the end-to-end process, answering any questions and queries customers and third parties may have.
  • Manage all customer feedback, both positive and negative, and work with different departments to ensure all complaints are actioned correctly
  • Regularly communicate with various teams to ensure accurate and timely delivery of orders, and updating customers accordingly
  • Manage customer expectations whilst taking responsibility to ensure outstanding actions are completed as promised.
  • Work with other team members and the team manager to improve the department wherever possible
  • Ensure all systems are kept up to date and managed effectively, including checking all processed orders
 
What you’ll bring to the team?
 
As a confident and bright customer service executive, you will have previous experience working within customer service (ideally within manufacturing but not essential) and an excellent telephone manner. You will also have:
 
  • The ability to multitask and prioritise your own workload.
  • Passion for providing excellent customer service to all customers.
  • Excellent communication and IT skills
  • A keen eye for detail and drive to learn and develop within the role and business
  • An outgoing and confident personality
 
And this is what you’ll get in return
 
By being a customer service executive, you will receive:
 
  • £10.85p/hr
  • Early Finish Friday’s and free parking onsite
  • 25 Days Holiday + Bank Holidays
  • Huge opportunities for the role to go permanent
  • Great opportunities for development and growth within the business
  • A friendly and supportive team to work alongside everyday
 
Are you up to the challenge?
 
If you believe that you have the skills and experience for the role – then please get in touch.  We also offer a referral scheme for any candidates whose details are passed to us that we successfully place.  If you have any further questions then please contact Chelsea Campbell on 02921 673727
 
Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com’