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Customer Service Manager - FTC

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  • Location:

    Cardiff

  • Sector:

    Office Support & HR

  • Contact:

    Katie Phillips

  • Email:

    kphillips@yolkrecruitment.com

  • Contact phone:

    02921 673 762

  • Published:

    20 days ago

  • Expiry date:

    27 May 2021

​We are working with a large insurance provider who are looking for a Customer Service Manager (FTC) to join their team. The role will be responsible for providing critical services to members and Clients, in order to meet challenging customer service targets, embedding a highly customer centric culture and supporting our people to serve our customers to the very best of their ability.

This is what you will be doing as Customer Support Manager

  • Own the customer experience provided through a variety of service channels, including inbound and outbound telephony, email and online customer interactions.

  • Implement challenging customer service measures that demonstrate industry leading levels of customer experience through a first contact resolution service model.

  • Manage the team’s cost centre/budget to accurately forecast, track and challenge spend where appropriate.

  • Support business change initiatives through proactive engagement in change delivery, supporting business readiness and communication.

The experience you will bring to the team

  • Must have a working knowledge of pensions and its products

  • Have worked within the FCA or a regulated environment

  • Working within a contact centre or fast paced environment

  • Line management experience

What you’ll get in return

  • Salary of between £37,000 - £42,000

  • 27 days annual leave

  • Flexi working

  • Private medical insurance

  • Great pension contribution

Are you up for the challenge?

If you believe that you have the skills and experience for this role as Customer Support Manager - please get in touch. We also offer referral scheme for any candidates whose details have been passed to us that we successfully place. If you have any further questions then please contact Katie Phillips at Yolk Recruitment.

Please note, whilst we do our best to contact all candidates, due to the high number of applicant we receive we cannot guarantee this for every role. IF you gave not heard from us within 7 days of applying -then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.