Customer Service Manager

This is a fantastic opportunity for a Customer Service Manager to join a telecoms company based in central Swansea who are currently undergoing rapid growth.

What you will be doing

As a Customer Service Manager, you will be responsible for indirectly managing a team of 50 customer service advisors and 3 direct team leaders, with the potential to grow in the future.

• Managing the customer service team
• Providing assistance to team leaders and other team members as and when required
• Liaising and developing relationship with key suppliers
• Review daily, weekly and monthly KPIs
• Make sure all policies, procedures and processes across the team are being adhered too
• Promote continuous improvement and change within the team
• Ensure the team are consistently delivering exceptional customer service via telephone or email
• Develop and maintain active working relationships with all stakeholders

The experience you’ll bring to the team

• Knowledge and experience of working in a fast-paced, customer orientated environment
• Strong communication skills
• Ability to lead and motivate a team
• Ability to coach and develop a team

And this is what you’ll get in return

Up to £28,000 after initial probation
Salary bonus scheme
Flexible working policy
35 days holiday including Bank Holidays
Development & progression
Free parking

Are you up to the challenge?

If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Bethan Evans 02921 673 743.

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