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Customer Service Representative

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  • Location:

    Cardiff

  • Sector:

    Office Support & HR

  • Job type:

    Permanent

  • Salary:

    £28000 - £30000 per annum

  • Contact:

    Charlotte Singleton

  • Email:

    charlotte.singleton@yolkrecruitment.com

  • Contact phone:

    02920 220078

  • Job ref:

    CF-JULY

  • Published:

    21 days ago

  • Expiry date:

    20 August 2022

  • Start date:

    2022-07-20

Customer Service Representative

Yolk Recruitment are excited to be closely working with a world leading international finance company to find an energetic and motivated customer service representative to join their team in Cardiff.

They are specialist and niche in their sector, they support clients and customers with their financial needs in the UK who can be based worldwide they currently work with over 60 specialist lenders.

This is what you’ll be doing:

This is a fantastic opportunity for a customer service representative to join an energetic and busy company based on the outskirts of Cardiff.

This role is critical as you will be the first point of contact for enquiries, you will validate these and work closely with the brokers to ensure needs are met. Full training will be provided.

You will:

  • Respond to all client queries via telephone, email, and online chat through website. This will be done in an efficient and timely manner
  • You will call customers who have enquired about their specialist service and use active listening skills.
  • Being the first point of contact which requires supporting with incoming calls.
  • You will build relationships with clients and ensure they have an excellent customer journey
  • You will be responsible for the creation and maintenance of accurate records
  • You will communicate effectively with brokers and other internal staff.
  • Follow up with enquiries and working closely with the adviser team.
The experience you’ll bring to the team

As a friendly customer service representative, you’ll need to have experience working in a customer service environment, alongside being:

  • Driven and motivated to provide top quality customer service, putting customers first
  • Positive attitude with a high energy level; ability to multitask
  • Friendly and supportive to drive success by working closely customers and the team
  • Excellent communication and IT skills; be thorough with tasks
  • Sales experience would be desirable but full training will be provided
And this is what you’ll get in return

As a customer service representative, you will receive a salary between £28,000-£30,000 a year depending on experience, alongside these other amazing benefits:
  • Up to 10% Salary Bonus
  • Free Gym membership
  • Free Parking onsite
  • 22 Days Holiday + Bank Holidays (which will increase with length of service)
  • Company pension after 3 months
  • A fantastic and dynamic team to work with every day- Plenty of work socials!
Apply now for more details

 
If this job isn't quite right for you, but you would like to speak to Yolk about our other exciting opportunities, please contact Charlotte Singleton about your career on  07458 142842

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.