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Customer Success Manager

Customer Success Manager

  • Location

    Caerphilly

  • Sector:

    Office Support & HR

  • Job type:

    Permanent

  • Salary:

    £25000 - £30000 per annum

  • Contact:

    Kim Partridge

  • Email:

    kpartridge@yolkrecruitment.com

  • Contact phone:

    02921 673 712

  • Job ref:

    BH-26777

  • Published:

    about 2 months ago

  • Expiry date:

    2021-11-17

  • Start date:

    2021-10-17

  • Consultant:

    ConsultantDrop

Customer Success Manager

Caerphilly

£Competitive

 
Are you a first class communicator with experience in managing or leading a small team? Do you pride yourself on your exceptional customer management skills? Are you seeking a unique role with an organisation that will genuinely value your input and contribution?


If so, then we’d like to hear from you. Yolk Recruitment are currently working exclusively with a leading employer to hire a Customer Success Manager. This is a new role, and could suit an experienced Customer Service Manager, or a someone at Team Leader level looking for the next step. Ultimately, you’ll be an excellent relationship manager with a growth mindset and a confident approach to your work.

 

Here’s what you’ll be doing:


  • Guiding, coaching and managing the internal sales team’s activities to achieve agreed sales and profitability targets.
  • Evaluating performance of executives for compliance with established policies and objectives of the company and contributions in attaining objectives.
  • Mentoring members of the team to realise their full potential.
  • Monitoring sales data through Salesforce and keep up to date with current market trends and customer needs.
  • Responsible for the accuracy and up to date contacts and data on Salesforce.
  • Promote disciplined use of CRM and administration.
  • Handling pricing information in the ERP/CRM to promote accuracy and consistency with pricing on sales orders.
  • Responsible for maintaining and improving the sales order process – accuracy and timeliness.
  • Maintaining improving direction and guidance for the creation of account plans for larger customer accounts.
  • Use analysis to ensure top accounts giving 80% of the business are proactively serviced building a high level of familiarity.
  • Present company reports at Management meetings.
  • Maintaining and improving contributions to company strategy, KPIs, and all competitive activities within major accounts.
  • Maintaining and improving the call flow within the business to improve the customer service experience

The skills and experience you’ll bring to the role:


  • You’ll be passionate about exceptional customer service/experience
  • You’ll be a committed coach and mentor
  • You’ll have strong Management and leadership skills
  • You’ll have excellent communication skills (written and oral)
  • You’ll be an active listener with well versed questioning techniques
  • You’ll enjoy solving problems and resolving potential issues
  • Experience with Salesforce would be an advantage but is not essential
  • You’ll have a sound understanding and working knowledge of MS Office
And what you’ll get in return:

  • A fantastic and supportive team environment
  • A competitive starting salary
  • 25 days holiday per year, plus bank holidays
  • Fantastic career and growth opportunities
  • A company who are invested in developing you
  • Christmas shutdown
Are you up to the challenge?

If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Kim Partridge on 02921 673 712.

Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com’