£20,000 - £25,000
02921 673 712
about 1 month ago
Customer Support Advisor
£20,000 - £25,000 per annum + excellent benefits and WFH options
Bristol / WFH
Are you a passionate and driven person who takes pride in their customer service skills and work ethic? Are you looking to join a progressive and developing team where your hard work will be recognised? If so then we’d like to hear from you!
We are currently working with an expanding award winning Tech start up based in the Bristol area. We are looking to recruit someone who takes pride in their customer service skills and personal development.
What you’ll be doing:
Interacting with interact with customers via email, live chat and social media in response to incoming queries.
Responding to customers in a friendly and professional manner, ensuring
accuracy is always maintained.
Supporting the wider organisation with tasks and projects as required.
Adhering to compliance procedures and conducting all tasks involved in the onboarding process for new customers
Delivering exceptional and personal customer service with view to maintaining excellent Trust Pilot scores
The skills you’ll bring to the role:
You’ll be an excellent multitasker and keen to input towards the overall success of the organisation
You’ll take pride in providing a positive service
You’ll have strong administrative and organisational skills
Experience in a Fintech or Start up business would be an advantage
Excellent IT skills – experience with Helpscout or Zendesk an advantage
You’ll be a quick learner and keen to make a difference
And here’s what you’ll get in return:
You’ll be working for an organisation where your input will be recognised and your personal development encouraged.
A competitive salary plus bonus scheme
25 days a year holiday
Additional annual learning fund
Access to work perks
Regular team events
Are you up to the challenge?
If you believe that you have the skills and experience for the role - then please get in touch by uploading your CV as a Word document to this advert. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Kim Partridge.