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Customer Support Agent

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  • Location:


  • Sector:

    Office Support & HR

  • Job type:


  • Salary:

    Up to £27000.00 per annum

  • Contact:

    Chloe Thomas

  • Email:

  • Job ref:


  • Published:

    15 days ago

  • Expiry date:

    20 December 2023

1st Line Customer Support Agent - Bristol - 3 Days onsite - £27k + On Call Allowance

Yolk Recruitment are working with a brand new client who are looking for a 1st Line Customer Support Agent. If you are looking for a new challenge and would like to join an organisation which will support your development then get in touch today.


  • Providing front-line support to customers via various communication channels (phone, MS Teams meetings, Portal, and email).
  • Gaining in-depth knowledge of the software user interface to offer expert advice and guidance to customer queries.
  • Creating, updating, and uploading help materials reflecting system changes to our online Customer Support site.
  • Setting up new user account access and managing licenses for the Support Site.
  • Arranging and organizing application updates for our hosted customers.

Essential Skills

  • Minimum 1 year of experience in a similar role.
  • Eligibility to work in the UK.
  • Strong verbal and written communication skills.
  • Good IT skills, including proficiency in MS Office, image and video editing.
  • Ability to quickly learn new skills and adept problem-solving abilities.
  • Experience with Support Portals and Internet Information Services (hosted web app) is advantageous.

Desirable Skills

  • Previous experience working with ISO (9001 and 27001).
  • Familiarity with SQL Database.
  • Experience in Asset Management/Engineering or working with Local authorities or similar organisations.
  • A degree in Information Technology or Computer Science would be advantageous.

Please get in touch to see the full description.

HR Insights | Yolk Recruitment | Menopause and workplace adjustments | Business owners


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