Customer Support Agent
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Location
Bristol
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Sector:
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Job type:
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Salary:
Up to £27000.00 per annum
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Contact:
Chloe Thomas
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Email:
Chloe.Thomas@yolkrecruitment.com
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Job ref:
BBBH34523
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Published:
12 months ago
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Expiry date:
2023-12-14
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Consultant:
ConsultantDrop
1st Line Customer Support Agent - Bristol - 3 Days onsite - £27k + On Call Allowance
Yolk Recruitment are working with a brand new client who are looking for a 1st Line Customer Support Agent. If you are looking for a new challenge and would like to join an organisation which will support your development then get in touch today.
Responsibilities
- Providing front-line support to customers via various communication channels (phone, MS Teams meetings, Portal, and email).
- Gaining in-depth knowledge of the software user interface to offer expert advice and guidance to customer queries.
- Creating, updating, and uploading help materials reflecting system changes to our online Customer Support site.
- Setting up new user account access and managing licenses for the Support Site.
- Arranging and organizing application updates for our hosted customers.
Essential Skills
- Minimum 1 year of experience in a similar role.
- Eligibility to work in the UK.
- Strong verbal and written communication skills.
- Good IT skills, including proficiency in MS Office, image and video editing.
- Ability to quickly learn new skills and adept problem-solving abilities.
- Experience with Support Portals and Internet Information Services (hosted web app) is advantageous.
Desirable Skills
- Previous experience working with ISO (9001 and 27001).
- Familiarity with SQL Database.
- Experience in Asset Management/Engineering or working with Local authorities or similar organisations.
- A degree in Information Technology or Computer Science would be advantageous.
Please get in touch to see the full description.