First Line Customer Service Analyst

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The Opportunity

Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a large public sector organisation to recruit a 1st Line Customer Service Analyst to join their team. They are an extraordinary organisation based in Cardiff with a diverse workforce and inclusive culture.
You'll be joining a company full of passionate individuals, who take pride in their work and the business. In return, our dedicated teams are supported, encouraged, nurtured, developed, and rewarded.
You'll be joining a hardworking, supportive, and inclusive team and company who put the customer at the heart of everything they do and take pride in their work and their brand.

This is a Hybrid role working 2-3 days in the office pro rata. Monday- Friday. 37 hours per week.

What the 1st Line Customer Service Analyst will be doing
The ideal 1st Line Customer Service Analyst will be responsible for

* Ensuring high quality customer service, resolving technical issues for your field-based colleagues some of which may be complex, associated with desktop hardware and software.

* Ensure all updates are recorded and uploaded to the database in a timely manner

* Provide superb and efficient customer service and deal with queries promptly

* Keep abreast of technical developments and ensure any gaps in knowledge are addressed

What the successful 1st Line Customer Service Analyst will bring to the team
This role is suitable for someone who has

* The ability to work independently

* Excellent relationship management and communication skills

* Knowledge of the following technical areas:

• Windows 7 & Windows 10
• Desktop application software
• Office 365
• Desktop diagnosis utilities
• Desktop security software
• Server hardware and infrastructure
• Desktop computing and associated peripheral devices
• Mobile devices and tablets (iOS & Android)

What you will get in return:-

* £13.05 per hour

* No weekends or evenings

* Hybrid working environment

Think this one's for you

If you think this 1st Line Customer Service Analyst opportunity is for you and you have the customer service and technical know how to make a difference then I want to hear from you!