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German speaking customer service advisor

German speaking customer service advisor

  • Location


  • Sector:

    Office Support & HR

  • Salary:

    up to £20,000

  • Contact:

    Emma Harries

  • Email:

  • Published:

    almost 2 years ago

  • Expiry date:


  • Consultant:


German speaking customer service advisor
An exciting opportunity to join an insurance company based just off Junction 28 in Newport are looking for a German speaker to join their team. If you are fluent German speaking please apply today
This is what you’ll be doing

To work as part of the customer service and claims team being a primary advisor to customers.

  • To answer customer service queries and record insurance information from customers, insurance brokers and insurance companies
  • To manage incoming call volumes/enquiries within agreed time scales as set out within the ‘Best Practice’ document
  • To ensure that all information provided is verified and recorded accurately
  • To deal with all correspondence within agreed time scales
  • To ensure that the diary system is fully up to date at all times with the case information
  • To be able to prioritise workloads on a daily basis to ensure company/Lessor/Supplier service level agreements are met if not exceeded
  • To Liaise with the senior management team regarding any issues which may arise
  • Investigate and gather all necessary documentation/evidence required to verify the loss
  • Determine types of loss
  • Estimate amount of loss or damage and set reserve: revise as needed throughout the investigation
  • Enter information into the claims system after obtaining pertinent facts regarding the loss
  • Notify insurer of claims outside the delegated limit of authority
The experience you’ll bring to the team
  • Fluent German language
  • Excellent customer service skills
  • High attention to detail
And this is what you’ll get in return

Up to £20,000

Are you up to the challenge?

If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Emma Harries.

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