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Head of Donor Request Management

Head of Donor Request Management

  • Location


  • Sector:

    Public Sector & Not-for-Profit

  • Job type:


  • Salary:

    £57000 - £60000.00 per annum + Hybrid working

  • Contact:

    Hannah Welfoot

  • Email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Consultant:


Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with an Organisation that is dedicated to the fight against blood cancer and blood disorders.

The Opportunity:

This organisation is looking to appoint a Head of Donor Request Management to join the UK's Senior Leadership Team, to manage a team of 15 staff who liaise with and support their donors who have been identified as a potential stem cell match for a patient. You will also be responsible for the business and financial management of the donor request functions and for the development and implementation of strategic plans to grow the service and achieve national and global KPI's.

You will collaborate and report internationally within the wider Group, as part of the international donor request management functions operating in the group's other national organisations, ensuring that the organisation and its work are fully compliant with relevant national and international regulation, legislation and standards, including the World Marrow Donor Association (WMDA), Human Tissue Authority (HTA) and Joint United Kingdom (UK) Blood Transfusion and Tissue Transplantation Services Professional Advisory Committee (JPAC).

Key Responsibilities:

Learership -

  • To manage the day to day activities of the Confirmatory Typing team and manage the Work Up Team Lead as well as the Follow-up team.
  • To manage the relationship with our Medical Advisor and the physicians' team.
  • To provide regular information and reports to the Country Manager and UK Board of Trustees
  • To be a source of expertise, knowledge and guidance to the rest of the organisation on donor request management issues and the processes and practices related to blood stem cell donation, collection and transportation
  • To work collaboratively with other Heads of Department, notably the Head of Marketing & Communications and the Team Lead of Donor Services, to ensure a strategic customer journey is in place for all potential blood stem cell donors that maximises the opportunities of them being selected as a match for a transplant patient and then being able to donate their stem cells.

Quality improvement and compliance -

  • To ensure robust systems, processes and checks are in place to ensure compliance.
  • To ensure that the department's processes for identifying, reporting and reviewing quality incidents (Qis), serious adverse events (SAEs) and serious adverse reactions (SARs) are robust, adhered to and reviewed.

Contract Management and stakeholder relationships -

  • Ensure key contractual suppliers and third party relationships are monitoring and managed effectively, including through quarterly performance reviews.
  • In conjunction with the CEO, be a key point of contact with and for the Group UK's Medical Adviser and its Medical Advisory Panel, providing reports, monitoring, updates and feedback, as required.
  • Cultivate and manage relationships with all relevant donor partners, such as collection centres/hospitals, GP services, testing clinics and couriers.
  • Cultivate and manage relationships with all relevant patient partners such as hospitals, transplant centres, stem cell registries, etc.
  • Responsible for preparing, managing and chairing contract review meetings and stakeholder meetings with relevant external partners or contacts (as noted above).
  • To oversee the weekly 'on call' rota.

Required Experience:

  • Educated to degree level or demonstrable equivalent experience.
  • Significant experience working at a senior leadership level, at least five years'.
  • Experience of leading and managing a sizable department of team of at least 10 staff.
  • Experience or knowledge of change management.
  • Experience or knowledge of quality improvement/efficiency systems.
  • Experience at leadership or management level in a healthcare-related field.


  • 37.5-hour week, Monday to Friday (9am - 5pm).
  • 27 days' holiday per annum (plus public holidays), increasing after two years' service by one day per year, up to a maximum of four additional days per year (ie, a total entitlement of 31 days per year after six years of service).
  • Pension scheme - automatic enrolment contribution rate: 3% employee, 5% employer.
  • Corporate Eye Care Scheme
  • Life Assurance at 4 times basic salary
  • Cycle to Work Scheme
  • Season Ticket Loans

If you think this one's for you:

Please contact Hannah Welfoot at Yolk Recruitment: 07458 143 279

Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.

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