Head of In-Form Customer Success

Head of Customer Success (Salesforce SaaS) - £67,000 - Flexible Location (Remote Available)

The Opportunity
Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society.

They are looking for a Head of Customer Success with a focus on Salesforce SaaS clients in the £1m-£10m ARR range. You will have experience maximising customer satisfaction and retention in a SaaS or technology services environment.

What the Head of Customer Success will be doing
You will be responsible for leading the customer success function in both strategy and delivery -with a focus on lifetime value and customer satisfaction; combining operational leadership, commercial accountability and strategic development.

• Define and implement a scalable customer success model using current product maturity and customer base
• Lead and Develop the Customer Success Team
• Ensure structured onboarding, adoption, renewal and extension process to support sustainable growth
• Understand and amplify the voice of the customer through formal and informal feedback

What the successful Head of Customer Success will bring to the team
You will be an experienced leader within Customer Success for a SaaS or technology services organisation - with examples of work in the £1m-£10m range.

• Experience of revenue retention in a subscription model
• Track record of reducing churn and increasing lifetime customer value
• Ability to effectively engage stakeholders from C-Suite down to Junior Staff
• Experience managing mid sized customer portfolios in a SaaS or Tech services environment

Here's What You'll Get in Return

• Salary of up to £67,000
• Flexible working arrangements
• Generous Holiday Allowances - 30 days PLUS bank holidays
• Employee assistance and training programmes

Think this one's for you
If you think this Head of Customer Success opportunity is for you then please apply online.

Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.