Hub Coordinator

Contract Type: Permanent
Salary: £29,557 per annum + benefits
Hours: Full-time, 37 hours per week Mon - Fri
Location: Devon, Teignbridge (flexible & hybrid working)
DBS Check Required: Yes

Role Purpose:

As a Hub Coordinator, you will be the primary point of contact for residents, delivering a high-quality, person-centred service to support independent living in a safe, secure, and well-maintained environment. You will monitor the wellbeing of residents, coordinate property maintenance, respond to emergencies, and liaise with external agencies to achieve positive outcomes-making a real difference in the lives of older people and those with support needs.

Key Responsibilities:

• Build trusted relationships with residents through regular visits and welfare calls.
• Conduct needs and risk assessments for new tenants and manage property sign-ups.
• Respond promptly to emergency calls and provide assistance.
• Oversee maintenance and safety of communal areas, reporting issues as needed.
• Facilitate tenant inductions and support understanding of tenancy rights and responsibilities.
• Provide guidance on health, self-care, financial wellbeing, and signposting to external support.
• Lead on routine estate inspections, addressing tenancy breaches, antisocial behaviour, or environmental concerns.
• Support communal activities and encourage community engagement within schemes.
• Maintain accurate and confidential tenant records, including personal goal plans and safeguarding concerns.
• Deliver minor adaptations and demonstrate use of assistive equipment where necessary.
• Liaise with external agencies (e.g., Social Services, NHS, Local Authorities) to support tenants' individual needs.
• Support the management of alarm systems, pendant checks, and sub-account follow-up.
• Provide advice on policies such as transfers, mobility scooter applications, mutual exchanges, and benefit entitlements.
• Assist in continuous service review and improvement.

Person Specification:

Essential:

• Minimum GCSEs (or equivalent)
• Previous experience in social or supported housing.
• Knowledge of Housing Benefits and tenancy rights.
• Strong communication and organisational skills.
• IT literate with experience using Microsoft Office.
• Full, clean driving licence and access to a vehicle.

Desirable:

• Experience in health coaching or delivering person-centred support.
• Awareness of safeguarding, welfare reform, and tenancy enforcement.

Health & Safety Responsibilities:

• Ensure personal and tenant safety in line with health and safety legislation.
• Proactively report risks and take ownership of safe working practices.

Benefits:

• 25 days annual leave plus bank holidays
• Free on-site parking
• Agile and modern working environment
• Opportunities for professional development and ongoing training

For further information about this opportunity, please contact Hannah Welfoot on 07458163873