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Hub Coordinator

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  • Location:

    Teignmouth

  • Sector:

    Public Sector & Not-for-Profit

  • Job type:

    Permanent

  • Salary:

    Up to £29557.00 per annum + Hybrid Working

  • Contact:

    Branwen Johns

  • Email:

    Branwen.Johns@yolkrecruitment.com

  • Job ref:

    BBBH39589

  • Published:

    about 16 hours ago

  • Expiry date:

    31 August 2025

  • Start date:

    ASAP

Hub Coordinator

Contract Type: Permanent
Salary: £29,557 per annum + benefits
Hours: Full-time, 37 hours per week Mon - Fri
Location: Devon, Teignbridge (flexible & hybrid working)
DBS Check Required: Yes

Role Purpose:

As a Hub Coordinator, you will be the primary point of contact for residents, delivering a high-quality, person-centred service to support independent living in a safe, secure, and well-maintained environment. You will monitor the wellbeing of residents, coordinate property maintenance, respond to emergencies, and liaise with external agencies to achieve positive outcomes-making a real difference in the lives of older people and those with support needs.

Key Responsibilities:

  • Build trusted relationships with residents through regular visits and welfare calls.
  • Conduct needs and risk assessments for new tenants and manage property sign-ups.
  • Respond promptly to emergency calls and provide assistance.
  • Oversee maintenance and safety of communal areas, reporting issues as needed.
  • Facilitate tenant inductions and support understanding of tenancy rights and responsibilities.
  • Provide guidance on health, self-care, financial wellbeing, and signposting to external support.
  • Lead on routine estate inspections, addressing tenancy breaches, antisocial behaviour, or environmental concerns.
  • Support communal activities and encourage community engagement within schemes.
  • Maintain accurate and confidential tenant records, including personal goal plans and safeguarding concerns.
  • Deliver minor adaptations and demonstrate use of assistive equipment where necessary.
  • Liaise with external agencies (e.g., Social Services, NHS, Local Authorities) to support tenants' individual needs.
  • Support the management of alarm systems, pendant checks, and sub-account follow-up.
  • Provide advice on policies such as transfers, mobility scooter applications, mutual exchanges, and benefit entitlements.
  • Assist in continuous service review and improvement.

Person Specification:

Essential:

  • Minimum GCSEs (or equivalent)
  • Previous experience in social or supported housing.
  • Knowledge of Housing Benefits and tenancy rights.
  • Strong communication and organisational skills.
  • IT literate with experience using Microsoft Office.
  • Full, clean driving licence and access to a vehicle.

Desirable:

  • Experience in health coaching or delivering person-centred support.
  • Awareness of safeguarding, welfare reform, and tenancy enforcement.

Health & Safety Responsibilities:

  • Ensure personal and tenant safety in line with health and safety legislation.
  • Proactively report risks and take ownership of safe working practices.

Benefits:

  • 25 days annual leave plus bank holidays
  • Free on-site parking
  • Agile and modern working environment
  • Opportunities for professional development and ongoing training

For further information about this opportunity, please contact Hannah Welfoot on 07458163873