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Location:
Teignmouth
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Sector:
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Job type:
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Salary:
Up to £29557.00 per annum + Hybrid Working
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Contact:
Branwen Johns
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Email:
Branwen.Johns@yolkrecruitment.com
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Job ref:
BBBH39589
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Published:
about 16 hours ago
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Expiry date:
31 August 2025
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Start date:
ASAP
Hub Coordinator
Contract Type: Permanent
Salary: £29,557 per annum + benefits
Hours: Full-time, 37 hours per week Mon - Fri
Location: Devon, Teignbridge (flexible & hybrid working)
DBS Check Required: Yes
Role Purpose:
As a Hub Coordinator, you will be the primary point of contact for residents, delivering a high-quality, person-centred service to support independent living in a safe, secure, and well-maintained environment. You will monitor the wellbeing of residents, coordinate property maintenance, respond to emergencies, and liaise with external agencies to achieve positive outcomes-making a real difference in the lives of older people and those with support needs.
Key Responsibilities:
- Build trusted relationships with residents through regular visits and welfare calls.
- Conduct needs and risk assessments for new tenants and manage property sign-ups.
- Respond promptly to emergency calls and provide assistance.
- Oversee maintenance and safety of communal areas, reporting issues as needed.
- Facilitate tenant inductions and support understanding of tenancy rights and responsibilities.
- Provide guidance on health, self-care, financial wellbeing, and signposting to external support.
- Lead on routine estate inspections, addressing tenancy breaches, antisocial behaviour, or environmental concerns.
- Support communal activities and encourage community engagement within schemes.
- Maintain accurate and confidential tenant records, including personal goal plans and safeguarding concerns.
- Deliver minor adaptations and demonstrate use of assistive equipment where necessary.
- Liaise with external agencies (e.g., Social Services, NHS, Local Authorities) to support tenants' individual needs.
- Support the management of alarm systems, pendant checks, and sub-account follow-up.
- Provide advice on policies such as transfers, mobility scooter applications, mutual exchanges, and benefit entitlements.
- Assist in continuous service review and improvement.
Person Specification:
Essential:
- Minimum GCSEs (or equivalent)
- Previous experience in social or supported housing.
- Knowledge of Housing Benefits and tenancy rights.
- Strong communication and organisational skills.
- IT literate with experience using Microsoft Office.
- Full, clean driving licence and access to a vehicle.
Desirable:
- Experience in health coaching or delivering person-centred support.
- Awareness of safeguarding, welfare reform, and tenancy enforcement.
Health & Safety Responsibilities:
- Ensure personal and tenant safety in line with health and safety legislation.
- Proactively report risks and take ownership of safe working practices.
Benefits:
- 25 days annual leave plus bank holidays
- Free on-site parking
- Agile and modern working environment
- Opportunities for professional development and ongoing training
For further information about this opportunity, please contact Hannah Welfoot on 07458163873
