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IT Support Engineer

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  • Location:


  • Sector:

    Technology & Digital

  • Job type:


  • Salary:

    £28000 - £32000 per annum

  • Contact:

    Ryan Harris

  • Email:

  • Contact phone:

    02922 671 378

  • Job ref:


  • Published:

    19 days ago

  • Expiry date:

    04 November 2021

  • Start date:


IT Support Engineer - Up to 32k

We are looking an experienced IT Support Engineer to join food production company at either their Llanelli or Llanybydder site. If successful you will join their growing Support team providing 1st & 2nd Line support to their workforce & production sites. 

Your responsibilities will be:

  • Support all internal and external customers with product training, knowledge, and expertise.
  • Provide solutions in a timely fashion for issues that may arise with all internal systems.
  • Log and track support calls raised on the IT Support Desk system prioritising and escalate jobs as required to
    ensure end user satisfaction.
  • Identify trends in the support calls and develop documentation to address reoccurring problems and issues.
  • Access software updates, drivers, knowledge bases, and FAQ’s resources via intranet and Internet to assist
    with end users’ issues.

The following skills/experience are necessary:
  • Previous experience providing onsite Desktop Support.
  • Strong exposure to Windows desktop infrastructure: Windows 10, AD, Exchange, Office 365, etc.
  • Basic Networking skills WAN / LAN etc.
  • Excellent telephone presence with organised follow‐up skills.
  • Hardware set up & configuration: mobile phones, laptops, desktops etc.
Here’s what the Successful candidates will receive in return:
  • Basic salary of up to £32,000.
  • Private Pension.
  • Discounted company products. 
If you think this 1st Line vacancy sounds like you then please apply online or call Ryan Harris at Yolk Recruitment for An informal chat.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.