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IT Support Engineer

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  • Location:


  • Sector:

    Technology & Digital

  • Job type:


  • Salary:

    £23000 - £28000 per annum

  • Contact:

    Ryan Harris

  • Email:

  • Contact phone:

    02922 671 378

  • Job ref:


  • Published:

    4 days ago

  • Expiry date:

    11 November 2021

  • Start date:


IT Support Engineer - Up to 28k

We are looking an experienced IT Support Engineer to join an expanding financial services company based in Cardiff. If successful you will join their growing Support team providing 1st & 2nd Line support to the companies internal users. They are currently operating hybrid working with 2 days a week in their Cardiff office. 

Your responsibilities will be:
  • Being the first point of contact for technical issues, resolving them or escalating them when required.
  • Provide first, second level technical support as part of the group User Support team. Take ownership of incidents and requests recording, prioritising, regularly updating tickets and users, investigating and troubleshooting to identify the root cause through to resolution. When necessary liaise and escalate to other technical teams.
  • Assisting with updating and improving documentation within the department.
  • Maintain the IT Equipment list along with who and where the equipment is.
  • Maintain the physical equipment storage location.
The following skills/experience are necessary:
  • Previous experience providing IT support from both an onsite & remote capacity. 
  • Strong exposure to Windows desktop infrastructure: Windows 10, AD, Exchange, Office 365, etc.
  • Working knowledge of a service desk ticketing system (JIRA service desk)
  • Excellent telephone manor, comfortable receiving a high volume of calls.
  • Hardware set up & configuration: mobile phones, laptops, desktops etc.
Here’s what the Successful candidates will receive in return:
  • Basic salary of £28,000 + Discretionary annual bonus.
  • Private Medical Insurance.
  • Enhanced Pension Scheme.
  • 25 Days Holiday + Bank Holidays.
If you think this vacancy sounds like you then please apply online or call Ryan Harris at Yolk Recruitment for An informal chat.

Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.