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Litigation Collector

Litigation Collector

  • Location

    Cardiff

  • Sector:

    Public Sector & Not-for-Profit

  • Job type:

    Permanent

  • Salary:

    £19,178

  • Contact:

    Nici Jones

  • Email:

    NJones@yolkrecruitment.com

  • Job ref:

    25269

  • Published:

    about 1 month ago

  • Expiry date:

    2021-06-13

  • Consultant:

    ConsultantDrop

Litigation Collectors

The Opportunity

Yolk has partnered with one of the biggest employers in Wales which provides essential public services to recruit 2 Litigation Collectors. These are all permanent opportunities which will be based at home predominantly with 1 day a week in the office with the team.

 

Our client has an amazing culture and a diverse workforce. They embrace diversity and encourage their colleagues to bring their whole selves to work. They have an EDI forum and partner with many organisations to ensure they continue to create a diverse and inclusive culture of mutual respect. These include Stonewall Cymru, Chwarae Teg, Time to Change Wales, Business Disability Forum, Women n Science & Engineering, Legacy International and Remploy Cymru.

The team have extensive development opportunities and offers ample training, both inhouse and external offering you real career progression.

What you’ll be doing

As a Litigation Collector you will be:

Administering debt accounts through the litigation process in accordance with the policy & procedures in place whilst also handling customer interactions to maximise cash and to secure debt and ensure recovery action is appropriate to the customer’s circumstances. This will include:

  • Completing the checks in accordance with the litigation criteria to select accounts that are suitable to be taken through the Civil Court Claims procedures.
  • Reviewing and taking action on accounts awaiting enforcement, selecting the most appropriate route for recovery action based on current criteria (taking account of the customer’s ability to pay and identifying any possible vulnerability issues), company debt collection processes and account information.
  • Monitoring and progressing cases through the enforcement process ensuring that all activities are completed in the required timelines and conform to court rules.
  • Ensuring all systems and tracking spreadsheets are updated accurately on a timely basis with actions, and contacts with customer and third parties.
  • Discussing next actions, payment plans and settlements with customers and their agents, both proactively (via the dialler or manually) throughout the litigation process in accordance with agreed debt collection process and where appropriate, via inbound contacts.
  • Referring more non-standard/more complex scenarios to the Litigation Officers or Company solicitor for guidance.
  • Ensuring mail is responded to appropriately and within the company guidelines, and court forms are submitted to courts and relevant parties within the appropriate timescales.
  • Assisting in the maintenance of daily reporting and visual management requirements, ensuring information is provided promptly and accurately as required.
  • Monitoring the Litigation Enquiries inbox, answering general queries and referring emails that required a more detailed response to a relevant colleague on a daily basis. Ensuring systems are updated appropriately.

 

 

What you’ll bring to the team

The successful Litigation Collector will bring all or most of the following skills and experience to the role:

  • Customer service focussed with excellent communication skills, written and verbal.
  • Excellent rapport building, influencing and negotiation skills.
  • Understanding of the collection process.
  • Demonstrable organisation skills and the ability to prioritise workload effectively to meet deadlines.
  • High levels of attention to detail and accuracy.

Here’s What You’ll Get in Return

The successful Litigation Collector will receive the following:

Base salary of £19,178

Enhanced pension scheme

Discounted gym and high street shopping

Health cashback scheme

Car leasing scheme

And many more

Think this one’s for you

If you think this Litigation Collector opportunity is for you then apply online or call Nici Jones to discuss the role in confidence on 07458 161402.