Claims Handler for a brand-new car insurance business

We have a very rare opportunity to join something at the beginning, to help build something great and make your own mark. Would you like to be in at the very start of a brand-new car insurance operation delivering exceptional customer service using the latest cloud-based technology? If so, you could become part of our client’s highly experienced and successful team!

This is what you’ll be doing

The scope includes responsibility for delivering:

• Customer communications via live chat, phone and email.

• Handling accidental damage, fire, theft & vandalism claims from report to settlement.

• Dealing with all aspects of third party damage claims including those involving credit hire and / or bodily injury.

• Actively seeking subrogated recoveries and negotiate liability as the loss circumstances dictate.

• Identifying potential fraud using knowledge of fraud indicators, SIRA or other available tools and acting in accordance with company stated guidelines to deal with such claims.

• Complaint handling

The experience you’ll bring to the team

You will:

• Have a minimum of 2 GCSEs including English Language.

• Be able to successfully intervene on new third-party claims to control costs.

• Have spent at least the last 3 years in the claims environment preferably working for a motor insurer but not essential.

• Experience gained in handling all aspects of customer & third-party claims, including BI.

• Be innately customer service focused and understand how to provide excellent customer service.

• Be able to interpret data to identify trends to inform action.

• Understand the regulatory environment in which they work.

And this is what you’ll get in return

• £22,000-£26,000 salary (dependent upon experience)

• 25 days holiday plus bank holidays

• Free Monday breakfasts

• Perks at work

• Attractive central Cardiff location

Are you up to the challenge?

If you believe that you have the skills and experience for the role – then please get in touch.  We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Jodi Nation at Yolk Recruitment on 02921 673712 / 07719 337157.

Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com