Banner Default Image

Operational Support Team Manager

Go back
  • Location:


  • Sector:

    Office Support & HR

  • Contact:

    Katie Phillips

  • Email:

  • Contact phone:

    02921 673 762

  • Published:

    20 days ago

  • Expiry date:

    27 May 2021

​We are working with a large insurance provider who are looking for an Operational Support Team Consultant to join their team. This role will be responsible for maintaining scheme data and to administer and update individual member records, handling all aspects of customer claims work in an efficient and effective manner to the satisfaction of our customers.

This is what you will be doing as Operational Support Team Consultant

  • Responsible for providing an efficient claims service to individual scheme members and intermediaries, during the installation phase

  • Responsible for checking individual quotations and ensuring that documents/letters and statements are correct and that L&G is protected from any additional payments or cost above those for which the Society is liable.

  • Act as technical expert for the team, which could include being utilised as the Society’s contact and expert on sensitive or priority schemes, acting as the focal point for queries and having responsibility for interpreting and keeping up to date with current pensions legislation and HMRC practice.

  • Set up and maintain scheme records, and to personally deal with the investigation of anomalies and to take whatever action is appropriate

The experience you will bring to the team

  • Pension Qualification from CII or PMI level 4 (desirable)

  • Regulator knowledge of the pension sector

  • Providing input into team planning and setting of goals and objectives for the team.

What you’ll get in return

  • Salary of between £25,000 – 33,000

  • 27 days annual leave

  • Flexi working

  • Private medical insurance

  • Great pension contribution

Are you up for the challenge?

If you believe that you have the skills and experience for this role as Customer Support Manager - please get in touch. We also offer referral scheme for any candidates whose details have been passed to us that we successfully place. If you have any further questions then please contact Katie Phillips at Yolk Recruitment.

Please note, whilst we do our best to contact all candidates, due to the high number of applicant we receive we cannot guarantee this for every role. IF you gave not heard from us within 7 days of applying -then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.