Operations Team Manager

The Opportunity

This opportunity is to join the UK’s leading financial services organisation as an Operations Team Manager. They are currently recruiting for an experienced Operations Team Manager to join the Cardiff office. Working in a growing team with exposure to lots of interesting projects. Offering a competitive salary £24,000-£35,000 with excellent company benefits and progression opportunities.  If you have proven Operations Team Manager experience then this would be the role for you.

The Role

• Managing, coaching, motivating and developing a team of 16 people
• A split role between process management and people management
• Bring legacy processes up to date
• Capitalise on automation opportunities
• Drive business improvement
• Ensuring exceptional levels of customer service

What you will bring to the team

• Previous Team Manager experience
• Previous contact centre experience
• Effective communication skills
• Desirable experience in a regulated environment
• The CF1 qualification is desirable

What you will get in return

• Salary of up to £35k dependant on experience
• Generous pension scheme
• 25 days holiday
• Private medical insurance
• Discretionary performance related bonus
• Life assurance
• Share scheme
• Childcare vouchers
• High street discounts

How to Apply

If you believe that you have the skills and experience for the role – then please get in touch.  We also offer a referral scheme for any candidates whose details are passed to us that we successfully place.  If you have any further questions then please contact Libby Crofts-Coles on 02921 673 712.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role.  If you have not heard anything from us within 7 days of applying – then unfortunately you have been unsuccessful.  Please keep an eye on our website for more opportunities.*