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Retention and Renewals Consultant

Retention and Renewals Consultant

  • Location


  • Sector:

    Office Support & HR

  • Job type:


  • Salary:

    £18000 - £21000 per annum, Benefits: + Bonus and Commission

  • Contact:

    Chelsea Campbell

  • Email:

  • Contact phone:

    02921 673 727

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Start date:


Renewals and Retentions Consultant

Do you have previous Renewals and Retentions experience? Are you keen to join a fast paced and growing company who are passionate about their staff and customers? Then please apply below!

A successful and leading insurance provider based near Cardiff Bay is looking for driven Retentions and Renewals consultants to join their New Business Team

What you’ll be doing

As a Renewals and Retentions Consultant, you’ll be working within the team retain customers who are looking to cancel policies mid-term or at renewal stage. You will also:

  • Build and develop relationships with existing clients, brokers and other teams to ensure the best customer service is being provided 
  • Positiviely present the company brand to all customers, raising awareness of all products being offered
  • Ensure the renewal process is seamless and simple for all customers, alongside proactively focussing upon retention and renewals for clients
  • Regularly review customers’ demands and needs to ensure that gaps are filled and that they are receiving the best cover offered
  • Complete various administrative tasks
The experience you’ll bring to the team

As a bright and hardworking Retentions and Renewals consultant, you will have previous experience within a telephony or customer service environment. You will also have:

  • Passion for providing excellent customer service at all times, with experience in relationship building
  • Good IT and administration skills, with a keen eye for detail.
  • Experience in achieving and exceeding sales targets, with the desire to develop and progress
  • Excellent communication skills with people of all levels.
  • The ability to work as part of a team but also be self-motivated to work alone.
  • Experience in multitasking and working under pressure.

And this is what you’ll get in return

As a Renewals and Retentions Consultant, you will receive:

  • A salary up to £21,000 depending on experience + Commission and bonus structure
  • 22 Days Holiday + Bank Holidays + opportunity to purchase further days
  • Fantastic progression and development opportunities
  • Company benefits and discounts including medical and income protection insurance
  • A supportive and energetic team to work with every day
Are you up to the challenge?

If you believe that you have the skills and experience for the role – then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contact Chelsea Campbell on 02921 673727

Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at’