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Senior Service Improvement Manager

Senior Service Improvement Manager

  • Location

    City of London

  • Sector:

    Office Support & HR, Public Sector & Not-for-Profit

  • Contact:

    Katie Phillips

  • Email:

  • Contact phone:

    02921 673 762

  • Published:

    about 1 month ago

  • Expiry date:


  • Consultant:


​We are working with a large public sector organisation who are looking for a Senior Service Improvement Manager. This role will be responsible for identifying and delivering improvements to the operating model, particularly with regards to the more effective use of technology.

What you will be doing as Senior Service Improvement Manager

  • Lead on a customer satisfaction strategy that develops knowledge and understanding of our customers’ requirements and their perceptions of the SIA, enabling the further optimisation of ways of working and improved customer service.

  • Devise and deliver an annual communications programme aimed at driving customer behaviour to become more self-serving.

  • Contribute to business intelligence projects aimed at practically implementing new business intelligence software, tools and systems

  • Responsible for delegated budget, analysing spends and forecasting to ensure value for money.

  • Increase resilience and development opportunities and drive improvement across Licensing & Service Delivery through the implementation and management of learning and development, and quality, frameworks.

The experience you’ll bring to the team

  • Experience of managing multi-disciplinary teams.

  • Ability to influence across a range of internal and external stakeholders to achieve the desired outcome.

  • A clear understanding of how business intelligence plays a critical role in improving business management and optimisation.

  • Experience of delivering real-time resource planning.

What you’ll get in return

  • Starting salary of £54,000

  • 27.5 days annual leave + bank holidays

  • Flexi working opportunity

  • Great development and progression

  • Fantastic pension

Are you up for the challenge?

If you believe that you have the skills and experience for this role as Senior Service Improvement Manager - please get in touch. We also offer referral scheme for any candidates whose details have been passed to us that we successfully place. If you have any further questions then please contact Katie Phillips at Yolk Recruitment.

Please note, whilst we do our best to contact all candidates, due to the high number of applicant we receive we cannot guarantee this for every role. IF you gave not heard from us within 7 days of applying -then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.