£20000 - £24000 per annum
02921 67 37 46
23 days ago
03 December 2049
Yolk Recruitment are recruiting for a Service Consultant to join our client's team in Bristol. The team are highly dynamic and support, encouraging ambition and collaboration in both perforamnce as a team, as well as individually. They actively promote involement in the development of their products and services as well as finding more efficient ways to work.
Working in the Conveyancing Service Department, the Service Consultant will be supporting the conveyancing service team with processing and progressing the conveyancing instructions. The role will involve:
- Calling customers to verify instructions.
- Sending instruction emails to solicitors and customers.
- Chasing welcome packs.
- Tracking milestones.
- Answering queries from customers and solicitors.
- Building relationships with the panel of solicitors.
- Deliver the targeted case load.
Confident, customer focussed with excellent communication skills (both written and verbal), you will have the ability to help them clarify their requirements and explain a complicated process to customers.
YOU WILL ALSO HAVE:
- A Level or equivalent qualifications.
- Previous experience in a customer facing role – telephone-based customer service or telesales preferable.
- Experience or knowledge of the conveyancing or mortgage process would be a distinct advantage.
- MS Office