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Service Delivery Manager

Service Delivery Manager

  • Location


  • Sector:

    Technology & Digital

  • Job type:


  • Salary:

    £350 - £400 per day + INSIDE IR35

  • Contact:

    Fraser Richings

  • Email:

  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    12 Months

  • Expiry date:


  • Start date:


  • Consultant:


Yolk Recruitment Ltd are working with one of Europe's leading Aerospace & Defence companies for the recruitment of a Service Delivery Manager to join their office in Newport. There is a need for 3 separate SDM's

Service Delivery Manager - Contract - 12 Months - Existing SC Clearance - £400 a day - Inside IR35

Overview of the role:

The role of Service Delivery Manager (SDM) will encompass a wide range of tasks including but not limited to, providing a high level of service that meets all customer requirements and individual contractual obligations within budget constraints. The SDM will be responsible for leading a new client relationship while also building and maintaining internal stakeholder relationships.


The Service Delivery Manager role would suit an individual who is able to adapt to a fast-paced environment while maintaining high standards to support our customers. The successful candidate will need to demonstrate good interpersonal and communication skills as they will have to work with a range of internal and external stakeholders.

The correct person will have/be required to:

  • Act as a primary customer contact and point of escalation
  • Produce monthly, quarterly and annual reports for internal and external use
  • Oversee and manage Service Levels (SLAs & KPIs)
  • Work across multiple projects with changing priorities
  • Undertake financial responsibility for allocated contracts
  • Management of Incident/Problem/Change Management Processes

Skillset & Experience

Essential Skills

  • Experienced Service Delivery Manager with a knowledge of ITIL
  • Bachelor's degree or equivalent experience
  • Relationship management and interpersonal skills
  • Communication, influencing and negotiating skills
  • Experience of Managed Support Services
  • Presentation and report writing skills
  • Problem solving and decision making
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