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​Service Desk Administrator x 4

​Service Desk Administrator x 4

  • Location


  • Sector:

    Office Support & HR

  • Job type:


  • Contact:

    Kim Partridge

  • Email:

  • Contact phone:

    02921 673 712

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Consultant:


Service Desk Administrator


£19,500 + quarterly bonus


Are you an excellent problem solver and someone who thrives in a little bit of chaos? Do you work well with others and enjoy multitasking and working in a dynamic environment?


If so then we’d like to hear from you!!


We are currently supporting our client in hiring for 4 Service Desk Advisors to work as part of a Cardiff based team supporting a UK wide operation.


What you’ll be doing:

  • Processing planned and unplanned service and repair requirements

  • Handling complex queries and coordinating repairs

  • Scheduling Engineers out on appointments

  • Closing out engineer worksheets and creating Invoices

  • Booking Contract Servicing

  • Processing orders for spare parts

  • Dealing with Customers and Suppliers

The key skills you’ll need for this job:


  • The ability to keep calm under pressure

  • Excellent problem solving abilities

  • First class communication skills and the ability to communicate well at all levels

  • The ability to work at pace and in a busy environment

  • Experience in a Customer Service, Helpdesk or Service Desk role

  • You’ll be IT Literate e.g. Excel, Word and Outlook and experienced with MRP or CRM systems

And here’s what you’ll get in return:


  • A salary of £19,500 + quarterly bonus

  • Free parking (location is also very accessible on public transport)

  • No evening or weekend work

  • 25 days holiday plus bank holidays


Are you up to the challenge?

If you believe that you have the skills and experience for the role – then please get in touch.  We also offer a referral scheme for any candidates whose details are passed to us that we successfully place.  If you have any further questions then please contact Kim Partridge.

Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at’