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Service Desk Analyst

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  • Location:


  • Sector:

    Public Sector & Not-for-Profit

  • Job type:


  • Salary:

    £26873 - £35673 per annum

  • Contact:

    Richard Coombs

  • Email:

  • Contact phone:

    02921 673 751

  • Job ref:


  • Published:

    13 days ago

  • Expiry date:

    17 July 2022

  • Start date:


Service Desk Analyst
The Opportunity
Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a well know organisation in the UK where no two days are the same. We are supporting them to recruit a Service Desk Analyst to join an organisation that will impact on millions of lives for decades to come.
Our client prides themselves on fantastic flexible working arrangements. They operate a trust-based policy where people are given significant flexibility to work their hours around personal circumstances.
As well as offering significant support for employees to find the work life balance for them they also offer other great benefits such as a civil service pension.
What the Service Desk Analyst will be doing
As a Service Desk Analyst within our client’s team providing 1st/2nd line support to 1000+ users within the Brighton office and remote workers working alongside 5 other service deskk analysts you will be part of a strong team. 
  • Responsible for providing a broad spectrum of IT support with a strong emphasis on customer service
  • Manage allocated Incidents and Service Requests through to a satisfactory conclusion, ensuring that all reported incidents and requests are resolved within SLA targets
  • Provide first and second line support for all IT Services
  • Communicate effectively with all internal and external stakeholders
What the successful Service Desk Analyst bring to the team
A successful Service Desk Analyst will be someone who has great problem solving and analytical skills. You need to have good communication skills at all levels and have an attention to detail and accuracy. You will also need to be personable and a team player as well as having excellent customer service skills.
  • ITIL certified to at least foundation level
  • Previous experience of working within a Service Desk, providing support and administration of computing technologies including Windows 10, Azure, SharePoint, D365, O365, Active Directory, SCCM and Microsoft EndPoint Manager
  • Experience of working within a Service Management toolset, such as ServiceNow
Here’s What You’ll Get in Return
  • Salary of around £27,000
  • Civil service pension of 27.1%
  • Learning development opportunities
  • Remote working currently, moving to hybrid working in the future
  • Flexible working
  • There is the possibility of being trained towards ITIL
Think this one’s for you
If you think this Service Desk Analyst opportunity is for you then apply online or call Alice Briggs to discuss the role in confidence on 07458 142860.
Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.
Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.