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Service Desk Analyst

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  • Location:

    Merthyr Tydfil

  • Sector:

    Technology & Digital

  • Job type:


  • Salary:

    Up to £26000.00 per annum

  • Contact:

    Jack Brewster

  • Email:

  • Job ref:


  • Published:

    17 days ago

  • Expiry date:

    10 December 2022

Service Desk Analyst | Cardiff/Merthyr | Hybrid | 4 Day work week

Yolk Recruitment are working with a established property company based near to Cardiff that is looking to hire a strong Strong Service Desk Analyst who will be responsible for the 1st and 2nd line of IT support and providing maintenance of the offices IT systems.

The role would see you join a small but capable IT team on site. They are part of the governments 4 day work week scheme meaning you could take advantage of a shorter work week, they are also offering 2 days of remote working per week.

What you'll be doing:

The role will involve a mix of remote and desk side support in an ticket based IT support environment, meaning a good understanding of both hardware and software is essential

  • Providing 1st and 2nd line support to the colleagues, volunteers and board members, by phone, email, remote connection and desk-side support in line with the ICT Service Level Agreement.
  • Performing regular administrative tasks and be responsible for the successful execution of scheduled tasks, maintaining integrity, security and system availability.
  • You will act as the primary contact point for the Service Desk and support calls regarding the daily use of all the Mutual ICT services.
  • You will develop and deliver user training and induction to colleagues and volunteers either 1-2-1 or classroom style.
  • In-depth knowledge of MS Office software applications including Project, Visio, Excel, Word, Outlook, Access etc.

Required Skills:

Proven experience of the following systems:

  • Microsoft Windows 10 and Server 2016
  • Microsoft Office 365
  • Basic understanding of Networking
  • Desktop Hardware Support

Experience with the following would be beneficial:

  • Experience working in a service desk environment
  • Experience of SQL
  • Experience providing remote support
  • Knowledge of Exchange Online and Office 365

What you'll get in return:

  • A salary of up to £26,000
  • 4 Day work week with 2 days of remote working per week
  • 25 days holiday plus bank holidays
  • Career development and learning opportunities during your time in this role

Sound Interesting?

If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Jack Brewster at Yolk Recruitment.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.*

'Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.

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