4 months ago
04 December 2021
Are you a passionate, enthusiastic and experienced System Support Specialist who has supported and improved an Office 365 infrastructure in addition to providing excellent IT Infrastructure support?
What you’ll be doing as a System Support Specialist
Support the Lead Infrastructure Engineer to build the security of new and existing infrastructure and the Office 365 platform to protect information from unauthorised access, disclosure, disruption, modification, or destruction
Support and maintain the organisations Active Directory, Microsoft Windows Servers and VMware infrastructure
Maintain and develop the NICE Office 365 platform.
Work closely with the DIT team which includes the Digital Workplace, Web Operations and IT Service Desk support teams to provide effective incident and problem management for Office 365, Exchange Online, InTune and other related business solutions
Work with third party providers to provide support for IT infrastructure services.
Be responsible for supporting highly available services configured according to industry standards
Use appropriate methodological approaches such as agile
Undertake end user training primarily on Office 365 applications including provision of FAQs and online e-learning although other training may also be required
Ensure that the Office 365 and IT infrastructure, data security, risk and impact assessments are reviewed and reported on to the change advisory board
Provide technical expertise and input into policies and guidance including providing required input to the NICE governance fora
Collaborate closely with the IT Operations and Service Support teams to ensure the O365 platform is secure, compliant and aligned with enterprise architecture principles
Work independently, proactively taking ownership of IT infrastructure and O365 platform issues
What the successful System Support Specialist will bring to the team
Substantial knowledge and demonstrable skill in Office 365, MS Exchange and MS SharePoint
An excellent knowledge and understanding of the Microsoft Active Directory
Understanding of incident and problem management
Strong expertise and knowledge of Windows Server 2012 / 2016 / 2019 including supporting a VMWare Infrastructure.
Here’s What You’ll Get in Return as a System Support Specialist
The successful System Support Specialist will receive the following endless benefits:
37 Hours per week
A range of benefits including the NHS pension scheme and childcare voucher scheme
Personal development is supported through extensive training and development opportunities
Promoting flexible working to help staff achieve a healthy work life balance
Think this one’s for you
If you think this System Support Specialist role is for you then apply online to Nikki Fisher at Yolk Recruitment
Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.
Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.