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Technical Support Engineer

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  • Location:


  • Sector:

    Technology & Digital

  • Job type:


  • Salary:

    £35000 - £39000 per annum

  • Contact:

    Ryan Harris

  • Email:

  • Contact phone:

    02922 671 378

  • Job ref:


  • Published:

    15 days ago

  • Expiry date:

    22 December 2021

  • Start date:


Technical Support Engineer
Up to £39,000 + Benefits

I'm searching for an experienced 2nd / 3rd Line engineer to join a large Security Solutions provider based in Bristol. This is a highly varied role with excellent growth opportunities, in addition to 2nd & 3rd Line support there will be a significant amount of project based work as the company is always looking to improve their diverse Infrastructure environment. 

This is an excellent opportunity for an experienced 2nd Line engineer, with server side experience, to step up into a more 3rd line role. Their Infrastructure is mostly Windows based with a mix of on prem & virtualised servers, the ideal candidate has a varied experience across Windows server side & desktop infrastructure support.

As a Tech Support Engineer this is what you’ll be doing
  • Monitoring & supporting the group Infrastructure. 
  • Investigating, troubleshooting and resolving system faults that fall under 1st - 3rd support tasks and liaising with software/hardware suppliers to resolve issues.
  • Resolving issues within agreed SLA's & escalating issues where appropriate. 
  • Mentoring more junior team members.
  • Ensuring all new initiatives adhere to best practices, audit and regulatory requirements.
  • Installation, upgrades, maintenance, and configuration of hardware & software.
The experience you’ll need to bring to the team.
  • Strong 2nd / 3rd Line Support Experience. 
  • Windows Server - on-prem & virtualised (Hyper-V). Linux a bonus. 
  • LAN / WAN / Firewall Networking. 
  • Active Directory / Exchange / Group policy. 
  • Experience using ticketing systems & working to agreed SLA's. 
As a Service Desk Analyst this is what you’ll get in return
  • Salary up to 39k.
  • 25 Days Holiday (Bank Holidays on top).
  • Company Car.
  • Flexible / Remote working options

Got your attention?

If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Ryan Harris at Yolk Recruitment.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.*

'Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.
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