Customer Service Executive

Customer Service Executive

Location: Newport
Hours: 39 hours per week, Monday to Friday (8:00am -4.30pm or 8.30-5-pm)
Hybrid Working: Fully office-based - early friday finish
Salary: Competitive, with a strong benefits package

A Great Opportunity to Join a Stable and Well-Respected Business

This is a fantastic opportunity to join a long-established, market-leading organisation within the manufacturing sector. Known for their quality products and commitment to excellent service, this business values collaboration, attention to detail, and long-term customer relationships. If you're passionate about delivering great service and want to work in a friendly, supportive environment, this could be your next career move.

We're now looking for a Customer Service Executive to join the team, supporting both UK and international customers.

What You'll Be Doing as a Customer Service Executive

You'll be at the heart of the customer journey, ensuring service excellence from order placement through to delivery.

• Acting as the main point of contact for customer enquiries, building strong relationships through clear and professional communication.

• Processing and checking orders accurately through in-house systems to ensure smooth delivery and high customer satisfaction.

• Working closely with other departments to progress orders, resolve any delivery issues, and ensure customers are kept fully informed.

• Supporting the external sales team with up-to-date product and order information to assist in ongoing sales activity.

• Managing product complaints, raising replacements or credits, and always striving to achieve a positive customer outcome.

What You'll Bring to the Team

As a Customer Service Executive, you'll bring a proactive, customer-focused approach along with excellent organisational skills.

• Previous experience in a customer service role, ideally within a fast-paced or manufacturing environment.

• Strong communication skills, both written and verbal, with a confident telephone manner.

• Good IT skills, including familiarity with Microsoft Office and internal systems.

• A proactive, solution-focused mindset and the ability to prioritise workload effectively.

• A team player who can also work independently and take ownership of their work.

What's in It for You

In addition to a supportive and welcoming working environment, you'll benefit from:

• Competitive salary

• 25 days annual leave

• Non-contributory pension and life assurance after 2 years

• Private healthcare after 5 years

• Subsidised onsite facilities

• Early friday finish
• Share scheme equivalent

• The opportunity to be part of a business that genuinely values its people