IT Support Technician (IT Support) | Salary: £24-26k per year | Location: Cardiff | On-site, Permanent Full Time | Number of interview stages: 2

Yolk Recruitment is excited to present an opportunity to join a dynamic and multi-award-winning travel insurance broker as an IT Support Technician. Join a team that values a supportive work environment and contributes to the success of a prominent travel brand.

The Role:

We are seeking an experienced IT Support Technician to become an integral part of a well-established and friendly IT team. In this role, you will provide day-to-day support to both onsite and remote users, ensuring efficient issue resolution and maintaining the highest service standards. If you're looking to build a career within a strong, supportive team, this opportunity is for you.

Responsibilities:

• Provide day-to-day support to onsite and remote users
• Deliver a quality service professionally and approachably
• Resolve support tickets efficiently within agreed SLAs
• Follow defined IT Support procedures and policies
• Diagnose, troubleshoot, and resolve user hardware and application issues
• Set up and deploy new Windows desktops and laptops to onsite and remote users
• Relocate user hardware to alternate locations around the site
• Escalate calls to internal and external support providers when necessary
• Maintain company asset documentation and contribute to the IT Support Knowledge Base
• Assist the IT Operations Team with on-site requests

About You:

• Minimum of 3 years' experience in a similar role
• Strong problem-solving and organizational skills
• Excellent communication and interpersonal skills
• Eagerness to learn and develop new skills
• Flexibility to work with various technologies and end-user skill levels
• Professional and flexible manner when dealing with users
• Ability to multitask and work in a team environment
• Flexibility for planned visits to remote offices
• Effective use of time management skills
• High standards of professional dress, behavior, and appearance

Essential Skills:

• Windows management and Office 365 applications
• User administration via Office 365, AzureAD, and Active Directory
• Exchange/Outlook Online administration
• Windows File and Print server administration
• User hardware and software issue resolution
• Windows desktop installations
• Install/upgrade software on users' PCs and laptops
• Following agreed procedures

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Disclaimer: If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Jake Johal at Yolk Recruitment.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.*

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