Team Manager – Litigation Department

Team Manager - Litigation Department
Location: Cardiff | Salary: Competitive (DOE) + Excellent Benefits

The firm is a growing legal practice led by a team of experts who specialise in personal injury claims. Clients are always at the heart of everything the firm does, and it prides itself on delivering exceptional service and care throughout the claims process.

Operating as a standalone business with a dedicated team of legal specialists, the firm also benefits from the support and resources of a wider professional network.

The firm is seeking individuals who are eager to learn, ready for a challenge, and passionate about contributing to the continued success of its client-focused service.

The Role

The firm's Litigation Department is dedicated to providing a high standard of client care, managing cases through every stage of the litigation process to successful settlement.

The firm is looking to appoint an organised, enthusiastic, and talented Team Manager to lead a team of case handlers managing litigated OIC claims.

This role represents an excellent opportunity for an individual seeking to gain or build upon management experience within a supportive and forward-thinking environment.

Key Responsibilities

• Motivating and supporting a team of case handlers, embedding the firm's culture and values.
• Providing technical guidance and support on litigated OIC claims.
• Managing performance through coaching, feedback, and development to enable team members to excel.
• Ensuring that excellent client service is delivered consistently, with a clear record of feedback and audit trails.
• Conducting regular one-to-one and group call reviews.
• Monitoring compliance with company SLAs and KPIs.
• Engaging directly with clients when necessary, including resolving complaints efficiently and professionally.
• Delivering workshops and training sessions to support ongoing technical development within the team.
• Ensuring compliance with all regulatory requirements and acting at all times in the best interests of clients.

About the Candidate

The successful candidate will be highly organised, with a strong understanding of the litigation process-particularly in relation to OIC claims. They will have proven experience handling litigated claims and prior experience managing or supervising a team.

They will possess excellent written and verbal communication skills, demonstrate strong leadership ability, and maintain a consistent commitment to delivering outstanding client care while fostering a positive and collaborative team environment.

Candidates seeking to take the next step in their legal career and contribute to the continued growth and success of a dynamic litigation team are encouraged to apply.

Location: Cardiff
Salary: Competitive (depending on experience) + excellent benefits

Apply now

Contact Daniel Mason at our Head Offices