Collections Advisor (Hybrid)

ob Title: Collections Advisor

Location: Newport (Monday and Tuesdays *required in the office per week)

Company Overview: Join a dynamic and forward-thinking company committed to helping customers manage their finances effectively. With a focus on delivering exceptional service, we are seeking a Collections Advisor to join our team in Newport. If you're passionate about assisting customers and resolving financial matters, this role is perfect for you.

Position Overview: As a Collections Advisor, you will play a crucial role in assisting customers with overdue accounts, providing support, and finding suitable repayment solutions. You will utilize your exceptional communication skills to negotiate payment arrangements and maintain positive relationships with customers while adhering to regulatory guidelines.

Key Responsibilities:

• Contact customers with overdue accounts in a professional and empathetic manner.
• Negotiate payment plans and settlements tailored to customers' financial situations.
• Provide accurate and timely information regarding account status and payment options.
• Document all customer interactions and maintain detailed records of payment arrangements.
• Collaborate with internal teams to resolve customer inquiries and concerns effectively.
• Ensure compliance with company policies and regulatory requirements.

Requirements:

• Previous experience in collections, customer service, or a related field preferred.
• Excellent communication and negotiation skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively both independently and within a team.
• Proficiency in Microsoft Office and experience with CRM software preferred.
• Understanding of regulatory requirements related to collections activities.

Benefits:

• Salary up to £26,000 with performance-based incentives.
• Comprehensive benefits package
• Opportunities for career growth and professional development.
• Supportive work environment with a focus on employee well-being.
• Flexible work arrangements, including 1 day required in the office per week.