Customer Care Coordinator

12-month Fixed Term Contract

Customer Care Coordinator- Neath

Yolk Recruitment is seeking an upbeat and personable Customer Care Coordinator to join a forward-thinking manufacturing company in Neath. The client specialises in innovative and high-quality manufacturing solutions.

The ideal candidate will have need to have a good telephone manner, a positive attitude, and the ability to multitask in a busy environment. This is a fantastic opportunity for someone hardworking to be rewarded in a family business which is an expanding and prosperous business.

What you'll be doing:

• Handle customer enquiries by phone and email in the spare parts team
• Prepare quotations and process customer orders
• Raise purchase orders and liaise with suppliers
• Coordinate couriers and monitor deliveries
• Maintain accurate records on internal systems

This is what you'll need:

• Customer service or order processing experience via telephone and email
• Experience in manufacturing or engineering environments or similar
• Experience working with parts, spares, or components
• Confident communicator with strong attention to detail
• Comfortable using internal order management systems
• IT skills, including Microsoft Office packages

And this is what you'll get in return:

• Monday-Friday working hours with early finish Fridays!
• Recognition and reward of working for family owned business
• Salary dependant on experience level
• 28 holidays per year (including bank holidays)
• Free parking onsite