Customer Service Advisor

Customer Service Agents

Yolk Recruitment are proud to be working exclusively with a respected financial services company based just outside Pontypridd. They're on the lookout for friendly, driven and customer-focused people to join their growing team of Customer Service Agents.

Whether you're a graduate ready to kickstart your career, or you've built strong people skills in retail, hospitality or another customer-facing role - this is your chance to take the next step into a professional, long-term career in customer service.

You'll be the first point of contact for customers, helping them understand their finance agreements and making sure every conversation is clear, reassuring and positive. Full training is provided, so you'll have all the support you need to succeed.

You'll be joining a close-knit contact centre team of around 20 people, where teamwork and encouragement are part of daily life. It's a welcoming environment where your confidence and career can really grow.

What you'll be doing:

• You'll help customers understand their finance agreements over telephone, email and via other platforms
• You will be working resolving queries quickly and confidently
• If you directly cant support with someone you will liase internally to ensure customers satisfaction.

What you'll need:

• Experience in any customer-facing role - retail, hospitality, contact centre or similar
• Excellent communication and listening skills
• A genuine passion for helping people and solving problems
• The ability to stay calm under pressure and manage your time effectively
• A positive attitude and desire to learn and grow
• Bonus: Experience or interest in the financial or motor industry

What You'll Get in Return

• Salary of £24,500
• Monday-Friday working hours are 9 to 5.15- no weekend or evening work
• 26 days holidays plus bank holidays
• A permanent, full-time role on site with hybrid option after probation
• Private medical cover
• High street discounts
• Ongoing career development and growth opportunities for team leadership and management
• Its an easily accessible location, with train/bus links and free parking.