Office Support & HR

Customer Service Manager Yolk Recruitment are working behalf of a leading travel insurance company to recruit for a Customer Service Manager in Cardiff. With multiple customer awards, and a 1 Star Accreditation from Best Companies, you'll be joining an award-winning team who are looking to continue their success and we'd love you to be part of the journey! We are looking for candidates with a proven track record of managing a high performing Customer Service team. You will be working in a fast-paced inbound contact centre environment. This is a fantastic opportunity to join an employer with ambitious growth plans, who encourage their staff to develop their skillsets and work with autonomy as they look to help grow the organisation. As a Customer Service Manager, you will be using your coaching and supporting a team to help them perform at a consistent high level. Working Hours: 37.5 hours per week between the hours of 8:30am and 8:00pm on a rolling rota shift pattern, to include some evenings & weekends. Your responsibilities as a Customer Service Manager: Coach and develop a team of 10 - 15 Help recruitment in the search for the best candidates to join your team while promoting a fantastic brand image To ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team To effectively communicate technical, client, customer, service and system-related issues or staff-related issues to your direct line manager providing recommendations for swift resolutions To monitor, record and effectively manage absence and time keeping issues in line with Company procedures Deliver monthly 1:1's ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail Have a full understanding of the health & safety obligations To aid with your customer needs and identify new areas in how you can improve the customer's experience To promote the company's vision and values Provide excellent customer service and treat them fairly Provide a positive attitude to wars company changes Your skills / experience as a Customer Service Manager: Previous experience in managing a team Experience in a FCA regulated environment Proven track record of motivating individuals / team Understanding of insurance (Not essential but preferred) Ability to read and understand data analysing team performance Excellent problem-solving skills Experience in performance management Hands on approach Excellent verbal and written skills Benefits: Basic salary up to £40k (Depending on experience) Sick pay Private dental insurance Employee discount Discounts on travel Gym membership Company events Company pension Cycle to work scheme Employee discount Flexible schedule Life insurance Private dental insurance

Internal Sales Executive 📍 Location: Blackwood 💰 Salary: £30000 🕒 Contract: Full Time, Permanent Join a Company That's Going Places Looking to join a fast-growing, values-driven business built on trust, teamwork, and ambition. Our people are at the heart of everything they do, and proud of their open, supportive culture where success is celebrated - and shared. As an Internal Sales Executive, you'll be at the forefront of our sales efforts, playing a key role in how we connect with customers and help grow our business. If you're driven by results, love building relationships, and enjoy working in a fast-paced environment, this is the role for you. This is What You'll Be Doing As an Internal Sales Executive, you'll play a vital role in driving new business and supporting existing accounts: 💬 Engaging with prospects and clients over the phone and email to build relationships and understand their needs. 📈 Identifying opportunities to upsell or cross-sell products and services, helping customers get the most from us. 🧠 Developing a strong understanding of our offering so you can confidently respond to queries and tailor solutions. 💡 Collaborating closely with our external sales team to support larger accounts and ensure a smooth customer journey. 🛠️ Maintaining accurate records in our CRM to track leads, conversations, and progress through the sales cycle. This is What You'll Bring to the Team You'll be a confident communicator, motivated to make a difference and keen to grow with us as an Internal Sales Executive: 🔥 A proactive approach to sales - you enjoy picking up the phone and making things happen. 🤝 A natural relationship builder with great interpersonal skills and a customer-first mindset. 💬 Strong written and verbal communication - you're persuasive, clear, and concise. 📊 Comfortable working to targets and managing your pipeline using CRM systems. 🌱 A positive attitude and a willingness to learn, improve, and develop in the role. This is What You'll Get in Return We believe in rewarding hard work and offering a workplace where you can thrive: 💼 Competitive salary with profit share bonus 🏡 Private healthcare 📆 25 days holiday + bank holidays, rising with service 📚 Ongoing training, support, and career development opportunities 👥 A positive, energetic team culture that values your contribution Apply now for more information - we'd love to hear from you!

Senior Travel Claims Handler Cardiff (Hybrid Working) Salary: From £27,000 (depending on experience) Yolk Recruitment are working with a growing insurance services provider in central Cardiff who are looking to expand their travel claims team with the addition of an experienced Senior Travel Claims Handler. This is a full-time, permanent role with a hybrid working model (2-3 days in the office). The business supports leading car and travel insurance brands, delivering services such as claims handling, underwriting, customer service, pricing, and more. The company prides itself on being data-driven and collaborative, with a strong emphasis on continuous improvement and customer experience. The Role As a Senior Travel Claims Handler, you'll take ownership of complex claims across domestic and international travel insurance, from first notification through to settlement. You'll also play a key part in supporting the wider claims function - working closely with team leaders to provide technical support, contribute to audits, help with training, and identify areas for operational improvement. Key Responsibilities Review and process complex travel insurance claims and complaints in line with policy terms and regulatory standards Manage your own caseload proactively from start to finish Support the team leader with day-to-day operations and escalations Carry out quality checks and provide constructive feedback to claims handlers Assist with audits, reporting, and continuous process improvements Contribute to team meetings, one-to-ones and development discussions Negotiate settlements and process payments within agreed limits Maintain high levels of service quality, compliance, and productivity What We're Looking For Minimum 12 months' experience in a travel insurance claims role (essential) Strong communication skills and a confident approach to coaching and feedback A team player who is organised, self-motivated and able to meet deadlines Good knowledge of regulatory and compliance frameworks within insurance A customer-focused mindset with the ability to handle sensitive claims professionally Benefits Salary starting from £27,000 (based on experience) 33 days' annual leave (25 days + bank holidays), rising with service Option to buy/sell up to 5 days' holiday per year Annual salary reviews Hybrid working with a central Cardiff office Nest pension scheme Technology and wellbeing discounts Cycle to Work scheme Employee Assistance Programme Optional healthcare and dental plans

Security Vetting Administrator - Contract - Stevenage - Hybrid (3/2) - up to 12 Months - £25.32 per hour via Umbrella - SC Clearance Prior To Commencing Engagement Yolk Recruitment are working with one of Europe's leading defence organisations for the recruitment of a Vetting Officer to join their Stevenage office on a contract basis. What you will be doing: Support Recruitment in obtaining security clearances and checks for all new employees. Supporting with the management of confidential and complex vetting enquiries. Be point of contact for vetting issues/problems. Liaise with UKSV and other external agencies when appropriate. Work with external IT platform to obtain and update security clearances. Lead on departmental projects for successful implementation to meet deadlines. What experience and skills do you need? Excellent interpersonal and communication skills Customer service experience and excellent work ethic, motivated and enthusiastic Ability to work as part of a team and within the wider security department and able to work under pressure and prioritise work as required Experienced on the use of electronic Vetting Databases and multi IT platforms Able to act in the strictest of confidence with personal sensitive data - integrity is paramount Must be able to obtain national security vetting and BPSS Ability to challenge, negotiate and problem solve when required Willingness to learn new standards and processes to apply best practice security

Customer Service Coordinator - Port Talbot- Salary: £26,250 Yolk Recruitment is partnered with a well-established, world-class engineering manufacturer who are looking for a Customer Service representatives who will be the go-to contact for our established customer base-managing queries, liaising with internal teams, and ensuring a smooth, efficient journey from order to delivery. What you'll be doing in this role: Act as the first point of contact for customer queries, ensuring a professional and timely response. Build and nurture long-term relationships with valued customers. Collaborate closely with internal departments to coordinate and fulfil customer orders. Monitor order and production status, providing regular updates to customers. What experience you will bring to the team: Experience in supporting customers over the telephone, ideally within manufacturing, supply chain, or logistics-but we're open to other backgrounds. Experience of processing orders and keeping customers up to date Familiarity with CRM or ERP systems (SAP knowledge is a plus). This what you'll get in return: Salary of £26,250 with access to a bonus scheme Enjoy a great work-life balance with a Monday-Friday schedule and early finish every Friday! This role is based fully in the office 25 days holiday plus bank holiday On-site parking and convenient location just off the M4 Apply now for more information!

📄 **CONTRACT OPPORTUNITY** - HR Analyst | Global Company 📍 Broughton | Hybrid (2 days WFH, 3 days onsite) 💰 £16.08 PAYE | £21.51 Umbrella | Overtime Premiums Available 📅 Contract until June 2026 🕒 Hours: 35 hours per week (Mon-Fri), flexible between 7am-7pm Are you organised, detail-oriented, and confident handling HR data and admin processes? Our client is looking for an HR Analyst to join their team on a long-term contract, supporting personnel administration and payroll accuracy from start to finish. 🛠 What you'll be doing: Supporting UK-based colleagues and stakeholders with HR admin tasks Managing changes via Workday and SAP (new hires, job changes, leavers, etc.) Monitoring interfaces and handling queries Supporting testing and improvement of Workday tools Working collaboratively with the Workday Project Team 👀 Who we're looking for: Someone who's customer-focused, organised, and self-motivated Confident working independently and under pressure Good knowledge of HR admin and office-based processes A team player with great communication skills and a "can-do" attitude 🔐 BPSS+ Clearance required (completed by client) 💬 Interview process: Just one virtual interview 👉 Ready to apply or want to know more? Click apply and I'll be in touch! #HRJobs #ContractJobs #HRAnalyst #Workday #SAP #HybridJobs #NorthWalesJobs #ContractHR

🔹 HR Advisor - South Wales | Manufacturing | £35,000 | Full-time | 12 months FTC 🔹 Are you an experienced HR Advisor looking to join a forward-thinking, long-established manufacturing business where you can make a real impact? I'm partnering with a well-respected company in South Wales that is looking to welcome a capable, hands-on HR professional to their team. This is a true generalist opportunity-spanning recruitment, onboarding, L&D, performance and absence management, and employee relations. 💼 What makes this a great opportunity? A collaborative and supportive HR team where your ideas are welcomed A business that values HR and sees it as central to its success Varied and rewarding work with opportunities to shape and improve processes A friendly, down-to-earth working culture 🎯 What you'll be doing: Managing end-to-end recruitment and coordinating onboarding Supporting managers with performance, absence, and employee relations Coordinating training and apprenticeship programmes Analysing HR data and identifying improvements Contributing to the development and streamlining of HR practices 📍 Location: Commutable from Swansea, Neath, Port Talbot and surrounding areas 🕗 Hours: 38 hours/week Monday-Thursday: 08:00-16:30 Friday: 08:00-14:30 💷 Salary: £35,000 per annum 🎓 Ideal for: CIPD qualified (or working towards) professionals with solid HR generalist experience in a manufacturing or industrial setting 🎁 Benefits include: 25 days holiday + 8 Bank Holidays Christmas shutdown - employees reserve a few days for this (e.g. 23 Dec 2025 - 4 Jan 2026, using 4 days from 2025 and 1 from 2026) Pension: 5% employer contribution / 4% employee (auto-enrolment after 3 months) Free on-site parking Supportive, inclusive working culture If you're looking for a varied and rewarding HR role where you can partner with the business and continue to grow, I'd love to hear from you. 📩 Message me directly or apply now for a confidential conversation. #HRAdvisor #HRJobs #SouthWalesJobs #ManufacturingCareers #CIPD #Recruitment #HRjobsswansea #HRCareers

Distribution Co-ordinator Up to £29,000 per annum Yolk Recruitment is working with a well-established business in the building materials sector to find a Distribution Co-ordinator to join their team. What you'll be doing: As Distribution Co-ordinator, you'll play a key role in managing customer orders and enquiries. You'll work closely with commercial, operations and transport teams to ensure the smooth planning and dispatch of deliveries. Your responsibilities will include: Accurately inputting all customer orders Planning cost-effective dispatch schedules for customer orders Responding promptly to customer enquiries and complaints Supporting pre-planning for major contracts or large schemes Collaborating with internal teams to ensure smooth operations Keeping detailed and accurate records Adapting to support other departments when required What you'll bring to the role: Strong IT skills, with confidence using various systems Great attention to detail and the ability to juggle multiple tasks Clear communication skills, both written and verbal A proactive, team-first attitude The ability to stay calm under pressure and work to tight deadlines A natural curiosity about how other departments operate Previous experience in a similar role is desirable, but not essential - full training is provided Good knowledge of local geography is essential Benefits Base salary up to £29,000 25 days holiday, plus bank holidays Pension scheme Life assurance Share saver scheme Access to a range of retail discounts through an employee benefits platform Ongoing training and career development opportunities

Transport Planner Location: Treforest Basic Salary: Up to £31,000 Yolk Recruitment are working with a leading construction materials business to find a proactive and driven Transport Planner to join their team in Treforest. This is a great opportunity to play a key role in coordinating the delivery of aggregates and asphalt across a busy and growing operation. What you'll be doing: Accurately inputting customer orders for aggregates and asphalt in a timely manner. Planning dispatches cost-effectively by working closely with commercial, operations and transport teams. Responding promptly to customer enquiries and resolving any complaints professionally. Supporting major contract planning by helping assess production and transport capacity in advance. What we're looking for: Proven experience in transport planning Good working knowledge of road haulage and logistics operations Strong communication skills - able to work closely with internal teams and external customers A proactive, hands-on approach with strong problem-solving abilities Organised and able to manage multiple priorities in a fast-paced environment A commitment to maintaining high standards of health, safety and environmental awareness What's on offer: Basic salary up to £31,000 25 days holiday + bank holidays Company pension Share Saver Scheme Life assurance Discounts with a range of high street retailers and brands Ongoing learning and career progression opportunities

Job Title: Commercial Manager-Food Manufacturing 📍 Location: Cardiff 💼 Salary: Competitive 🏠 Working Pattern: Hybrid (2-3 days in office) 🕒 Contract: Full-time, Permanent Join a business that values quality, collaboration, and commercial ambition We're a company that prides itself on delivering exceptional products and unbeatable service. Built on strong values of integrity, customer focus, and continuous improvement, we are on an exciting journey of growth - and we want you to be a part of it. As our Commercial Manager, you'll play a pivotal role in driving our commercial success, managing key accounts and unlocking new opportunities. If you love building relationships, spotting opportunities, and making things happen, this is the role for you. This is what you'll be doing As a Commercial/Account Manager, your mission will be to develop and grow customer accounts, drive profitability, and ensure we consistently exceed expectations. Own the relationship with key accounts - ensuring excellent service delivery, timely communication, and strategic account planning. Spot and secure new business opportunities, working closely with internal teams like NPD, Finance, and Operations to bring ideas to life. Manage new product launches with precision - from critical path planning to customer-facing presentations and documentation. Lead internal cross-functional meetings to align resources and keep workstreams on track. Act as the customer's voice in the business - conducting store visits, addressing service issues, and providing regular market feedback. This is what you'll bring to the team To thrive as a Commercial/Account Manager, you'll be someone who takes initiative, builds trust quickly, and isn't afraid to own results. A background in commercial or account management - preferably in a customer-facing, product-based environment. Strong communication and influencing skills - you know how to build relationships and get buy-in. The ability to juggle multiple projects - you stay cool under pressure and organised under tight deadlines. A keen commercial mind - you understand margins, costings, and how decisions impact the P&L. A passion for delivering high-quality service and being a key part of a collaborative team. This is what you'll get in return We're committed to making this a great place to work - and we back that up with great benefits and a supportive culture. Flexible hybrid working - with autonomy to manage your week Competitive salary with performance-based bonus 25 days holiday plus bank holidays Opportunities for career growth in a fast-evolving business A collaborative, people-first culture where your ideas and effort matter

Job Title: Estimator - Projects & Quotations 📍 Location: Blackwood 💰 Salary: Competitive, depending on experience 📅 Type: Full-time, Permanent Looking for Your Next Estimating Role in a Supportive, Growing Business? I'm working with a well-established and growing company that's known for delivering high-quality, technically complex projects across a wide range of industries. They're now looking for an Estimator - Projects & Quotations to join their close-knit team and play a key role in scoping, costing, and setting projects up for success. This is a fantastic opportunity for someone who enjoys the detail, takes pride in getting things right first time, and wants to be part of a professional team where your voice is heard and your work is valued. This Is What You'll Be Doing As the Estimator, you'll be involved from the very start of the project journey - from site visits and specification through to accurate quotations and planning handover. Deliver full quotation packages, including site surveys, client meetings, and detailed costings, all aligned to company margin expectations. Analyse technical drawings and specifications to create accurate, well-scoped estimates. Prepare comprehensive Bills of Materials (BOMs), ensuring all tools, plant and materials are ready ahead of project start dates. Work closely with clients, both new and existing, to define project requirements and build trust from day one. Support wider business development efforts by contributing to tender responses and attending client meetings. This Is What You'll Bring to the Team This role would suit an experienced Estimator looking for variety, autonomy, and a collaborative working environment. Estimating experience Confident interpreting drawings and turning them into practical, cost-effective project plans. Organised, proactive, and able to manage multiple projects at once. Strong communication skills - you'll be talking with customers, suppliers, and internal teams regularly. Experience with Excel is essential; knowledge of Sage 200 or CAD is a real bonus. This Is What You'll Get in Return This is a genuinely supportive and people-focused business, with a strong pipeline of work and plenty of room to grow. Competitive salary (tailored to experience and contribution) Profit share bonus Private health care 25 days holiday + bank holidays Company pension scheme and other benefits A team that values initiative, input, and continuous improvement Real career progression opportunities as the business expands Apply Now for More Information If this sounds like the kind of role you've been waiting for, apply now and I'll be in touch to discuss the details.

✨ CONTRACT ROLE - Employee Relations Advisor - Hybrid ✨ 📌 Key Details: Location: Filton (Hybrid - around 60% onsite) Contract: Until 31st December 2025 (with potential to extend) Hours: 35/week over 4.5 days, flexible start/finish Rate: £27/hr Security Clearance: BPSS (we'll support the process) Travel: Occasional to another UK site (expenses covered) Are you looking for your next challenge in Employee Relations in an exciting, highly profitable, global company? Yes? Then read on... My client is hiring a confident, collaborative ER Advisor to join a busy HR team on an initial contract through to the end of 2025 - with a strong possibility of extension. In this role, you'll be the go-to expert on all things employee relations - from advising managers on disciplinaries, grievances and absence, to handling more complex industrial relations scenarios. If you enjoy bringing clarity and calm to sensitive situations and take pride in fair, consistent HR practices, this could be the perfect fit. 🧠 What you'll be doing: Supporting HRBPs and managers with ER advice and casework across a wide range of matters Leading investigations into employee relations issues and producing clear, impartial reports Advising on industrial relations, including interpreting collective agreements Collaborating with wider HR teams (L&D, Recruitment etc.) to deliver joined-up solutions Helping review policies, suggest improvements, and champion a positive work culture ✅ You'll need: Proven experience as an Employee Relations Advisor or a similar role ideally within a large multinational environment, including experience in managing industrial relations matters. Comprehensive knowledge of UK employment law and best practices, with a strong understanding of industrial relations frameworks and practices. Clear communicator, calm under pressure, and able to influence at all levels. Professional, discreet, and confident handling sensitive cases This is a brilliant opportunity to get stuck into varied and meaningful ER work - with room for it to turn into something permanent. Sound like something you'd be interested in? Drop me a message to have a chat through it or apply directly :)

Customer Service Coordinator - Port Talbot- Salary: £26,250 Yolk Recruitment is partnered with a well-established, world-class engineering manufacturer who are looking for a Customer Service representatives who will be the go-to contact for our established customer base-managing queries, liaising with internal teams, and ensuring a smooth, efficient journey from order to delivery. What you'll be doing in this role: Act as the first point of contact for customer queries, ensuring a professional and timely response. Build and nurture long-term relationships with valued customers. Collaborate closely with internal departments to coordinate and fulfil customer orders. Monitor order and production status, providing regular updates to customers. What experience you will bring to the team: Experience in supporting customers over the telephone, ideally within manufacturing, supply chain, or logistics-but we're open to other backgrounds. Experience of processing orders and keeping customers up to date Familiarity with CRM or ERP systems (SAP knowledge is a plus). This what you'll get in return: Salary of £26,250 with access to a bonus scheme Enjoy a great work-life balance with a Monday-Friday schedule and early finish every Friday! This role is based fully in the office 25 days holiday plus bank holiday On-site parking and convenient location just off the M4 Apply now for more information!

Senior Administrator - Inside IR35 - Up to £20.34 per hour - 12 Months - Broughton, Flintshire - ONSITE - SINGLE STAGE PROCESS - BPSS Yolk Recruitment are recruiting for a Senior Administrator to join the team on an initial 12 month contract in Broughton, Flintshire to work with Managersa cross the business. Responsibilities Organisation of manager’s diaries Email management Maintains shared drive structure and system housekeeping activities Arrange & Support all travel & Hotel bookings requirements Smooth liaison with partners / customers / Outside organisations Phone & IT coverage (ISR Role) Preparation of all type written work and presentation material i.e., SQCDP weekly reviews / monthly reviews Arranging management team events e.g., meetings / away days / dinners / social events Maintain up to date document management & filing system Responsible for delivery of identified admin projects i.e., route maps, team KPI’s etc Management team Diary coordination and management Co-ordinate Go, Look, See AuditsSupport Business in the Community initiatives, including social & Airbus Foundation activitiesSupports Order raising & Goods Receipt activities to meet program spend requirements Skill Set IT Literate Communication skills and the ability to liaise with key stakeholders in the business Able to prioritise a busy workload with excellent organisational skills A high level of discretion and diplomacy Ability to organise your own workload and attention to detail is also essential Self-motivated