Office Support & HR

Renewals & Retentions Consultant The Opportunity A large UK based commercial insurance company are looking for an enthusiastic and hardworking Renewals and Retentions Consultant to join their team. If you have experience of working in renewals, sales or customer service then this is a great chance to join a growing team. A salary of £17,000 to £19,000 alongside a well-rounded benefits package with a well mapped career path. If this is the sort of opportunity you are looking for then please get in touch straight away as the client is looking to fill the position immediately. The Role As a Renewals and Retentions consultant you will be responsible for delivering exceptional customer service to existing customers and producing high quality and sustainable business. Carry out calls with all new customers to retain, renew or re-broke alongside the sales team. Provide the highest levels of customer service and advice to retain customers who are looking to cancel their policies mid-term or at the renewal stage. Raise awareness of the full product offering available to the customer Work closely with Sales Advisors Liaise with insurance partners to determine the best policies Handle customer complaints, objections and cancellations effectively Skills/Experience The skills needed to be a renewal and retentions consultant are: Previous experience of working within competitive customer role A track record in achieving targets Experience of working with financial products Minimum 5 GCSE’s Credit check is required How to apply If you believe that you have the skills and experience for the role – then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Libby Crofts-Coles on 02921 673712 *Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying – then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.*

Frontline Support Administrator Permanent and 12 month FTC We are looking for an administrator to support our client’s team through the provision of a comprehensive and effective administrative service in relation to all case and local continuous improvement work. This is what you’ll be doing Provide administration support on Supervision and Enforcement and local continuous improvement work to the Case Management team Provide administration for internal and external case team meetings and calls, including coordinating timing, sending out agendas, taking minutes and ensuring minutes are agreed, ensure all case related correspondence is saved appropriately to the document management system Suggest process improvements to the line manager Assist in creation of case documentation (e.g. from templates), maintain hard copy case documents as required, system updates for cases to ensure accurate information for MI purposes Support the Supervision and Enforcement teams in escalation of cases (e.g. to moderation panels or case committee) Provide general administrative support as required for the Supervision and Enforcement teams The experience you’ll bring to the team Able to Prioritise and have a flexible approach Excellent organisation skills Knowledge of operating model, value chain and business rules Thorough knowledge of Case and Project procedures Customer-focused approach with the ability to communicate effectively with all levels of management Stakeholder Management What you’ll get in return £21,200 basic salary 25 days annual leave + bank holidays Flexi working arrangements An excellent office location in Brighton. Are you up for the challenge? If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Libby Crofts-Coles at Yolk Recruitment on 02921 673 712 *Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.*

Fundraising Officer, Cardiff, £22,000-£25,000 My client, a large charity based in Cardiff is looking to recruit a Fundraising Officer to assist with fundraising and revenue generation for the organisation. You will be heavily involved in creating innovative proposals and tenders and will lead on applications to trusts, foundations and grants. The Fundraising Officer will likely have good communication and writing skills, have experience of working in a fundraising role and may be a member of the Institute of Fundraising. What you will be responsible for To identify and maximise opportunities to raise unrestricted and restricted funds from trusts, foundations and grant making bodies. Working towards achieving an ambitious income target that supports the planned delivery of our work at a national, regional and local level. Supporting volunteers to capitalise upon and access funding opportunities with development and dissemination of funding toolkits and application support. To represent the Fundraising team through engagement with stakeholders, grant funders and other gift making bodies. Including relationship management with funders and potential funders. To research and actively seek funding opportunities, and to develop a pipeline of those emerging opportunities To complete Expression of Interest and Pre-Qualification Questionnaires alongside building relations with potential new funders. The experience you’ll bring to the team Experience of raising funds from Trusts and Foundations Demonstrable ability to write convincingly about projects to secure funding Knowledge of the principles of good donor management and customer care Excellent proposal writing, presenting and influencing skills in fundraising

Client Support analyst Are you a wiz when it comes to interpreting data? Excellent on Excel or databases? Looking to work for a company that can offer exceptional progression? Then apply today to find out more This is what you’ll be doing Process client data onto the system on monthly and weekly basis Create and maintain import procedures into the system Assist with routine data administration activities Support the manager in any ad-hoc tasks Look into and resolve any queries that may come in The experience you’ll bring to the team Degree within maths, business or similar Excellent working knowledge of Excel High attention to detail Experience within CRM systems e.g. salesforce is beneficial And this is what you’ll get in return £18,000 to £22,000 + bonus Excellent career progression opportunity available Are you up to the challenge? If you believe that you have the skills and experience for the role – then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Emma Harries on 02921 673734 Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com’

We are currently working with bespoke insurance company who are looking for an experienced Complaints Manager to join their team and directly influence their customer experience and satisfaction. This is what you’ll be doing You will deal directly with customers to resolve complaints, as well as liaising with stakeholders from across all areas of the business including customer service, claims and underwriting. Recommend change and improvements to promote a reduction in complaints and ensure customer treatment is fair. You will be responsible for ensuring all complaints are recorded, managed to resolution, analysed and acted on to improve the customer experience, the fairness of the resolution and operational efficiency. Collate and produce complaint executive summaries, including recommendations and trend analysis. The experience you’ll bring to the team Minimum of 1 year working in a complaints department directly managing and resolving complaints. A strong understanding of Root Cause Analysis and its application to identify the true starting point/reason. Experience of working on projects that deliver an improved customer experience or business efficiency. Able to quickly get to grips with business operations, processes and be driven to keep learning and improving. What you’ll get in return Salary ranging from £25,000 - £32,000 25 days annual leave Great city centre location Are you up for the challenge? If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Katie Phillips at Yolk Recruitment on 02921 673 762 *Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.*

Client Support Coordinator Are you a wiz when it comes to interpreting data? Excellent on Excel or databases? Looking to work for a company that can offer exceptional progression? Then apply today to find out more This is what you’ll be doing Taking a key role in new client implementations and other projects; Developing business analysis skills to transform client requirements into successfully configured solutions. Taking responsibility for managing relationships with key client stakeholders. Proactively engaging with clients in order to encourage and support continued use of the system. Providing consultation services and analytical support to clients via email, phone, webinar, and during face-to-face meetings. Preparing and delivering system training courses to client end-users The experience you’ll bring to the team High level of accuracy Experience within procurement and or Salesforce Ability to understand data and transfer it into reportable formats An excellent understanding of MS Windows including Excel Experience in a technical support, client relationship management, or customer service role. Experience with the Salesforce platform. And this is what you’ll get in return Excellent salary+ bonus Excellent career progression opportunity available Are you up to the challenge? If you believe that you have the skills and experience for the role – then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Emma Harries on 02921 673734 Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com’

Facilities Assistant Do you want to work for a top 50 law firm? Are you highly organised and focused on the task at hand? Can you demonstrate a can-do attitude? Then please apply below. What will you be doing? I am currently looking for a Facilities Assistant to join a top 50 law firm in Bristol city centre. The right individual will be a Reprographics Facilities Assistant where you will be responsible for smooth running of various day to day activities; some of which include: Providing an accurate and efficient reprographic service for all employees Bulk photocopying of different types of printed material Scanning of a variety of legal documents including oversized plans and drawings Reproduction of a wide variety of marketing and promotional documents Providing a binding and laminating service. Assisting the Facilities team with other duties as and when required. What will you bring to the team? Self-motivated and able to organise and prioritise own work. Flexible approach with capacity to take on a variety of tasks. Working across all aspects of the wider Facilities team and undertaking other Facilities. Manual handling skills to be able to lift heavy loads. Ability to work to strict time deadlines, good time keeping and punctuality. And this is what you’ll get in return £16,000 - £18,000 Progression opportunities 25 days holiday (plus bank holidays) Flexible working policy Private medical insurance and many more! Are you up to the challenge? If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Kelsey Harrison 02921 673 740. Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com’

Sales Support Administrator Have you got excellent attention to detail and always put the customer first? Looking to work for a growing financial services company? Then apply for this role based in Newport. This is what you’ll be doing Prepare and process lease applications and documents Provide high levels of customer service to internal and external customers Ensure processes are followed in line with FCA guidelines Deal with all enquiries that come in in a timely manner Develop and maintain strong working relationships with vendors, customers and internal teams. Ensure all lease proposals are turned around efficiently All documents are checked accurately The experience you’ll bring to the team Excellent Customer service experience High attention to detail and strong organisational skills Ability to work to tight deadlines and remain calm under pressure Excellent communication skills FCA regulations experience is desirable And this is what you’ll get in return Competitive Salary Excellent progression opportunities Are you up to the challenge? If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Emma Harries Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com’

Customer Renewals Agent Are you passionate about customer service? Looking to work for a Sunday Times Top 100 company? Then apply today as this company are looking to move quickly on getting the right candidate in. This is what you’ll be doing Joining the customer service department, you will be joining a dedicated customer support team helping customers. Handle inbound calls from clients looking to obtain quotes or make amendments to their policy Speak to existing clients to update them of their renewal price Liaise with insurers and internal underwriters to ensure that all referrals are dealt with Maintain close relationships with company introducers Provide clients with a fully compliant household, let property and income protection quotes Retain clients with their renewals Fully document the actions carried out on all policies Use internal finance systems in order to discuss any issues with direct debit Deal with non-standard enquiries The experience you’ll bring to the team Strong customer focused attitude Excellent written skills and computer literate Experience of working within a team Experience within financial services is desirable And this is what you’ll get in return Up to £20,000 + bonus (up to £4,000) Monday to Friday 9-5 Are you up to the challenge? If you believe that you have the skills and experience for the role – then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Emma Harries on 02921 673734 Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com’

Operations Team Manager The Opportunity This opportunity is to join the UK’s leading financial services organisation as an Operations Team Manager. They are currently recruiting for an experienced Operations Team Manager to join the Cardiff office. Working in a growing team with exposure to lots of interesting projects. Offering a competitive salary £24,000-£35,000 with excellent company benefits and progression opportunities. If you have proven Operations Team Manager experience then this would be the role for you. The Role Managing, coaching, motivating and developing a team of 16 people A split role between process management and people management Bring legacy processes up to date Capitalise on automation opportunities Drive business improvement Ensuring exceptional levels of customer service What you will bring to the team Previous Team Manager experience Previous contact centre experience Effective communication skills Desirable experience in a regulated environment The CF1 qualification is desirable What you will get in return Salary of up to £35k dependant on experience Generous pension scheme 25 days holiday Private medical insurance Discretionary performance related bonus Life assurance Share scheme Childcare vouchers High street discounts How to Apply If you believe that you have the skills and experience for the role – then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Libby Crofts-Coles on 02921 673 712. *Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying – then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.*

Customer Service Agent A growing organisation are looking Customer Service Agent to join their company. They are looking for someone to be point of contact for all customers. You will be maintaining customer relationships, and answering all queries. They are offering a salary of up to £18,000 + bonus. If this would be something of interest please get in touch today. Responsibilities Respond to large volumes of customer contact by telephone, emails and in writing. Also via the online chat facility. Adhere to FCA and other governing bodies Deliver exceptional customer service at all times Process requests within a giving timescale Follow communication scripts where necessary Identify customer needs and resolve any issues Update customers records on the internal system Create a positive customer experience Educate customers on all products and services the company offers Experience Required Excellent customer service skills Computer literate Ability to work as part of a team Previous experience within a similar role How to Apply If you believe that you have the skills and experience for the role – then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Emma Harries on 02921 673734 ‘Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com’

Sales Order Administrator Graduate with a few years’ experience? Excellent attention to detail and can build a great rapport with customers? Then apply today to be part of the UK’s leading manufacturer with the opportunity to progress. This is what you’ll be doing The successful applicant will be working alongside the Sales support team, liaising with customers from the UK. Liaising with customers on the phone and providing all aspects of office administration Providing quotes and processing orders Answering telephone queries from customers and suppliers Liaising with workshop and provide accurate data entry Keep the CRM system up to date Opportunity to attend trade shows The experience you’ll bring to the team Excellent customer service and communications skills Educated to degree desirable Knowledge of another language is desirable Organised and self sufficient Microsoft Office skills Own transport And this is what you’ll get in return Salary up to £21,000 depending on experience, onsite parking and great work culture. Are you up to the challenge? If you believe that you have the skills and experience for the role – then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Emma Harries on 02921 673734 Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com’

Customer Account Manager An established commercial business is looking for a Customer Account Manager to join their vibrant team in their Cardiff Gate office. Have you got previous account manager experience? Can communicate well at all levels and customer focussed? Then apply today to find out more This is what you’ll be doing Main Duties: Working within a small team providing support across a number of platforms Provide client relationship management to the growing list of clients Become the point of contact after sales through service and delivering the relationship Manage the on-boarding process for new clients Element of market research, website development to assist with the sales team Conducting market research and creating content for marketing material Managing customer retention Supporting other team members to meet deadlines and targets The experience you’ll bring to the team: Previous client facing experience A strong team player Excellent attention to detail Ability to speak welsh is desirable Confidant communicator This is what you’ll get in return Up to £23000 Annual Bonus Are you up to the challenge? If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Emma Harries. Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com’

We are working with a large financial corporation who are looking for new Welsh Speaking Customer Service Advisors to add to their growing team. The successful candidate will have a ‘can do’ attitude, motivate others and work to tight deadlines. Welsh Speaking is essential This is what you’ll be doing ·Input data into centralised company systems. ·Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures. ·Supports development of personal capabilities by pursuing existing formal and informal training opportunities. ·Inbound communication with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues. ·Work according to an assigned schedule. The experience you’ll bring to the team ·Fluent Welsh Speaker ·Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues. ·Has 1 year minimum Customer Service telephony experience ·Ideally from an FCA regulated background What you’ll get in return ·£17,500 starting salary ·Great company benefits ·City Centre location with fantastic transport links Are you up for the challenge? If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Libby Crofts-Coles at Yolk Recruitment on 02921 673 712 *Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.*

Welsh Speaking Administrator Are you fluent in welsh? Do you have great customer service skills? Can you remain highly motivated in a busy work environment? Then please apply below. This is what you’ll be doing I am currently looking for a fluent welsh speaking Administrator to join a public sector organisation in Cardiff. Reviewing, processing and storing information supplied by users to ensure essential criteria for registration is met and data is accurate. Updating registrants personal and employment details Processing payments for registration Collating information to assist the production of reports for internal committees Data cleansing The experience you’ll bring to the team Fluent welsh speaker - essential Customer service experience Excellent verbal and written communication skills Highly motivated What you’ll get in return £20,000 starting salary Central location with good transport links 25 days holiday Are you up to the challenge? If you believe that you have the skills and experience to be a great HR Officer- then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Bethan Evans. Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com’

Administrator Do you want to work for a top 50 law firm? Are you highly organised and focused on the task at hand? Can you demonstrate a can-do attitude? Then please apply below. What will you be doing? I am currently looking for an Office Administrator to join a top 50 law firm in Bristol city centre on a 12 month fixed term contract. This is a busy role supporting solicitors and the wider team with day to day office duties. Submit applications to the Land Registry Assist in search request and obtaining results Carry out company searches and company incorporations To submit SDLT returns Provide admin support to the team e.g. post, photocopying, scanning and collating document bundles Liaise with others in the firm What you will bring to the team? Good attention to detail Ability to deal with high volume workload Demonstrate a satisfactory level of literacy and numeracy Complete tasks within time frames High level of accuracy And this is what you’ll get in return £17,000 starting salary Progression opportunities 25 days holiday (plus bank holidays) Flexible working policy Private medical insurance and many more! Are you up to the challenge? If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Kelsey Harrison 02921 673 740. Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com’

Planner Are you an experienced planner? Or have excellent organisational skills and looking to join a manufacturing company who can offer excellent progression skills. This is what you’ll be doing Provide a consistently professional service by liaising between customers and internal departments to make sure the customers journey is adhered to. Create and maintain schedules based on customer demand and communicate to customers Liaise with other members of the team to formulate weekly production plans for manufacturing considering all materials required Work closely with internal departments Present up to date plans in daily/weekly planning meetings Liaise with commercial department when any adverse variation in customer demands is significant compared to previous schedules Monitor the output against plans and assess Provide data and reports. The experience you’ll bring to the team • At least ones years’ experience gained in a similar environment • Able to operate & take decisions independently/ enjoys autonomy • Strong statistical and analysis background And this is what you’ll get in return An excellent salary depending on experience with excellent career progression opportunities. Are you up to the challenge? If you believe that you have the skills and experience for the role – then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Emma Harries on 02921 673734 Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com’

Project Assistant Can you multi-task whilst staying highly organised? Do you have a willingness to learn? Are you ghily motivated?Then apply below. I am currently recruiting for a Project Assistant to join an award-winning Health Science company in Cardiff. As a Project Assistant you will provide support to the project teams helping to successfully deliver client requirements. This is what you’ll be doing Provide support to the team throughout the project Lifecyle, utilising company and client systems Setting up projects on company systems and providing updates on reports Maintain strong relationship with internal and external stakeholders Provide general administrative support to the team such as organising and attending meetings and conferences, taking minutes, making travel arrangements, booking accommodation, preparing and sending out documents Coordinate the approval process for documents relating to projects The experience you’ll bring to the team Degree level education Previous experience as a project assistant Competent user of Microsoft Office suite Fluent, clear, articulate written and verbal communication Committed to delivering high quality service Possesses a 'cando’ attitude And this is what you’ll get in return Competitive salary Progression opportunities Annual bonus 25 days holiday per year Private medical insurance & income protection How to Apply If you believe that you have the skills and experience to be a Project Assistant - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Bethan Evans at Yolk Recruitment. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then, unfortunately, you have been unsuccessful. Please keep an eye on our website for more opportunities. Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com

Case Officer, Canary Wharf, £24,000-£26,000 My client, a public sector licensing authority is looking to recruit a License Review Officer into their existing team. You will act as the frontline of the organisation, assessing applications as they come through and assisting those who require special measures to process applications (for example those living overseas, or lacking appropriate documentation). This is what you’ll be doing To be a member of a team of Decisions Officers working in the Decisions Team in order to complete the day-to-day activities and tasks in relation to individual licensing and Approved Contractor applications. To support the regulated industry to comply with the regulatory regime to protect the public and to ensure the integrity of the Approved Contractor scheme is maintained. To assess individual licence applications making appropriate enquiries, assessments, recommendations and decisions applying decision criteria correctly. To liaise directly with medical practitioners and mental health teams in order to ensure applicants with underlying mental health conditions are treated fairly and consistently in line with our criteria. To ensure applicants residing overseas, including those unable to submit authenticated criminality certificates are not disadvantaged and that applications are progressed in a timely manner. To telephone the providers of character references and robustly test their personal knowledge of the applicant / licence holder during the relevant period, maintaining a courteous and professional manner. To assess fraudulent documents submitted in support of an application and take appropriate action including referral to external agencies. To work closely with other departments and training providers in order to ensure appropriate action is taken against applicants/licence holders where we have corroborated evidence training was received by fraudulent means. The experience you’ll bring to the team Able to understand and interpret legislation and then apply this to every day compliance activity Experience in undertaking challenging conversations with people whether this be on the phone or face to face Able to persuade and influence people to take the necessary action applying appropriate questioning techniques when required Experience in managing caseloads and adhering to tight deadlines involving the exercising of judgement Experience of working in a customer focused environment and development of customer relationship.

We are working with a large public sector organisation who are looking for a HR assistant to provide comprehensive and efficient administrative support to the HR Senior Management This is what you’ll be doing Organising interviews, preparing recruitment forms, interview schedules, interview packs, etc. Undertake relevant pre-employment checks for new hires to the organisation. Accurately input to the HR database (new starters, leavers, movers, changes to salaries or other benefits) and run/format reports as required. Input new records to the HR database (currently SelectHR) and running reports from the system exporting into Excel as required. Assist the team with the organisation and co-ordination of meetings/interviews, booking rooms and listing visitors as required. Responding to emails / face to face enquiries, re-allocating within the team where appropriate, in order to ensure timely responses to all queries in line with HR SLAs where these exist. The experience you’ll bring to the team Proven ability to develop and maintain efficient administrative processes. High level of numeracy and computer literacy, including comprehensive knowledge of Microsoft Office, particularly Excel to intermediate/advanced level, and SharePoint. Experience of using HR or other databases to include reporting and alternative ways of producing management information. Excellent attention to detail and accuracy. Proven ability to prioritise and schedule work assignments to include handling conflicting priorities calmly and pleasantly. What you’ll get in return Starting salary of £24,350 25 days annual leave Flexi working Great central location Are you up for the challenge? If this sounds like you or someone you know please get in touch. We offer a referral scheme for any candidates whose details are passed to us that we successfully place. For an informal chat about this role please contact Katie Phillips at Yolk Recruitment on 02921 673 762 Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com

Collections Advisor The Opportunity This opportunity is to join the UK’s leading financial services organisation as a Collections Advisor. They are strengthening their Collections function and are seeking customer focused individuals to join their team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do this is the role for you. Offering a competitive salary between £18,000 - £21,000 + excellent company benefits with progression opportunities. The Role As a Collections Advisor you will: Work closely with customers who are in early arrears to help bring their accounts back into good health, agreeing repayments that are affordable and sustainable. They do this by taking the time to understand the customer’s individual situation, showing empathy and respect, and providing fair outcomes and positive experiences all times. You will be handling sensitive customer information and therefore have to work well within your team to achieve the set targets. You must always work in line with company policies and make sure your targets are always met. Skills / Experience ·Previous Collections Advisor experience ·Excellent customer service skills ·Confident at delivery effective communication ·Team worker and results orientated. ·Must be able to pass a credit check ·Be able to work a shift pattern between Monday and Friday 8am to 8pm, Saturday 9am to 1pm. How to Apply If you believe that you have the skills and experience for the Collections asvisor role – then please get in touch.We also offer a referral scheme for any candidates whose details are passed to us that we successfully place.If you have any further questions then please contact Libby Crofts-Coles at Yolk Recruitment on 02921 673712. ‘Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com’

German Sales Administrator Are you fluent in German, do you have Administration skills? Access to a car? Then get in touch today. This is what you’ll be doing The successful applicant will be working alongside the Sales support team, liaising with customers from the UK and also in Germany. Liaising with customers on the phone and providing all aspects of office administration Providing quotes and processing orders Answering telephone queries from customers and suppliers Liaising with workshop and provide accurate data entry Keep the CRM system up to date The experience you’ll bring to the team Speak Fluent German Excellent customer service and communications skills Organised and self sufficient Microsoft Office skills Own transport And this is what you’ll get in return Salary up to £23,000 depending on experience, onsite parking and great work culture. Are you up to the challenge? If you believe that you have the skills and experience for the role – then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Emma Harries on 02921 673734 Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com’