Office Support & HR

Customer Service- Claims Department Yolk Recruitment are working closely with a leading insurance company based near Swansea, to find a driven Customer Service Advisor to support the claims team. Would you like to join a company that provides full training and industry recognise qualifications, with endless opportunities for progression and development. Are you a graduate/ have experience in insurance sector and looking for an opportunity to start your career, then keep reading….! What you'll be doing: Being the first point of contact for customers requiring support with insurance claims Establishing details of any loss and making appropriate enquiries Reassuring customers about their next steps and actions being taken on their behalf. Maintaining accurate estimates of claims and adjusting policies Ensure high accuracy of all databases and ensure it is kept up to date Recognise and respond to any query in a timely manner. What you'll bring to the team? As a fantastic and experienced customer service advisor, you will be: Passionate about providing first class customer service, excellent communication skills Strong interpersonal and relationship building skills Friendly and supportive to both customers and team members- be a team player. Proactive approach to seeking to learn and develop to ensure top performance And this is what you'll get in return? By being a claims advisor, you will receive: A starting salary of £20,800, with opportunity for bonus (6%) and salary reviews! 40-hour contract, Mon- Friday between 8-8pm, 1 Saturday a month worked from home. Immediately opportunities for Hybrid working 25 days Holidays + Bank Hols Life Assurance Cover x 4 annual Salary Gain industry recognised qualifications with opportunities to grow in the business Great location with free onsite parking *You will need to have the ability to pass a credit check & DBS* Please note start dates for this position would be in the new year

Customer Service role - Newport 10 weeks The Opportunity Yolk Recruitment has partnered with a retail organisation to recruit a Customer Service agent to join their team. They are an based in Newport with a diverse workforce and inclusive culture. You'll be joining a company full of passionate individuals, who take pride in their work and the business. You'll be joining a hardworking, supportive, and inclusive team and company who put the customer at the heart of everything they do and take pride in their work and their brand. This is an office based role and you will be working 37.5 hours a week What the Customer Service Adviser will be doing The ideal Customer Service adviser will be responsible for * Ensuring responses are dealt with from customers in an efficient and professional manner * Liaising with colleagues and other departments to satisfy queries * The potential to deal with queries on the phone What the successful Customer Service Adviser will bring to the team This role is suitable for someone who has * A professional approach to dealing with customer queries * Excellent written and verbal communication skills * The ability to work as part of a team What you will get in return? * 4 weeks training * Unlimited parking * £9.50 an hour This is an opportunity to for an administration customer service specialist and it has an immediate start, this role has no weekends or evenings and will allow you to be part of a team who wants to exceed customer expectations, Think this one's for you If you think this Customer Service Adviser opportunity is for you, I want to hear from you!

Yolk Recruitment is working in partnership with a unique insurance provider based in Swansea to support with Customer Service Underwriter Assistant positions. This is an exciting opportunity to start a career in the prosperous world of insurance, even if you have no previous experience. This is what you'll be doing: The role will involve supporting underwriters with administrative tasks, handling new applications, and facilitating customer queries. You will be working closely with fully qualified underwriters who will guide you in growing your customer service skills and becoming a subject matter expert in insurance. The experience you will bring to the team: The ideal candidate will have strong communication skills and a proven record of customer-facing or customer service roles. The ability to work as part of a team and independently. Interpersonal skills that enable you to work successfully with clients by phone or correspondence. A keen eye for detail, high level of accuracy and excellent organisation skills. An Awareness of continually improving the way you work. This is what you'll receive in return: Salary of £20,800, with opportunity for discretionary bonus (6%) Monday- Friday working pattern hours between 8-6pm, no weekend working. Hybrid working (3 days in the office and 2 home working per week). 25 days Holidays + Bank Holiday Free onsite parking, easily accessible location. Access a range of employee discounts from retailers. Life Assurance Cover x 4 annual Salary. Yolk Recruitment is proud to be working with a client who provide such a positive environment which places such high importance on the Continual Professional Development (CPD) of its employees. The company will look to put their ambitious Assistants through a tailored programme of Learning and Development which even includes the opportunity to be put through industry wide recognised qualifications. If you're in a Customer facing or Customer Services based role at present and looking for a change in career with chance of huge progression, please get in touch

Yolk is working exclusively with a family run finance company based in Bridgend. This business has a strong client base both locally and throughout the UK. They work in partnership with their panel of lenders. They aim to build strong relationships with their customer and client base and pride themselves on providing a top-quality service. The successful candidate for this position will have experience of delivering excellent customer service and experience of sales. You will be engaging with customers to provide a tailored finance package, using question techniques, and ensuring they are aware of their best options, ultimately providing the best service possible for the customer As a main point of contact for customers, you will support them through the life cycle of their application. Alongside providing excellent customer service you will manage existing and new relationships with stakeholders, keeping in regular contact to build rapport and maintain open communication. Full training will be provided to allow you to build your subject matter knowledge and you will have the opportunity to continue your development and learning by being involved in further qualifications, including the industry recognised SAF certificate. This role rewards your hunger and drive to succeed with the ability to earn realistic targets and be rewarded with commission. Giving the unique opportunity to work a 4-day week, allowing for a fantastic work/life balance. The team provides a supportive environment to learn, develop and grow. The company recognises and rewards their teams hard work with company events throughout the year. If you already have financial services experience this would be beneficial but is not essential. Benefits: Salary: Basic £24k plus commission, OTE £30k plus. 4 day working week, occasional Saturday. 25 days, plus Bank Holidays. Free Private Healthcare (after 2 years' service). Company events throughout the year. Great location with easy access to the M4 with free parking onsite. Health and Wellness Initiatives.

Secretarial Team Leader Yolk Recruitment is working closely with a leading international Law Firm in the heart of Bristol, to find a driven and experienced Secretarial Team Leader to join their team. Being a leading law practice, they are dedicated to providing an environment that encourages innovative thinking and the continued development of their talented colleagues. What you'll be doing? This is an excellent opportunity for a Secretarial Team Leader to join a dynamic and successful Law Firm based in Bristol. You will support the Employment Pensions and Immigration team with day-to-day staff and workload management. You will also: Organise and complete one to ones and performance reviews of the team, and provide training, support and guidance to the team. Support with the recruitment and onboarding of administrators and secretaries to the team Prepare documents and correspondence from digital dictation and amending documents to client specifications, alongside creating and updating electronic bundles and collating disclosure documents. Manage fee earner inboxes and diaries, booking day to day appointments and making travel arrangements. Prepare and create client reports. Support with billing and accounts queries when required. Maintain good knowledge and understanding of client billing processes and rate tables. Ensure all databases and systems are accurate and up to date, and manage the case management system. Regularly hold team meetings, to drive performance and actions whilst ensuring they feel supported, focussed and passionate Ensure all members of the team are working in line with client and company values and objectives. What you'll bring to the team? As a fantastic Secretarial Team Leader, you will be experienced managing a small team within a professional services environment. You will also be: Passionate about providing excellent customer service and building relationships with customers and clients Experienced in secretarial and administrative roles Confident in keeping team members focussed, driven and passionate about their work Empathetic and understanding about emotions and situations, and supportive of team members Excellent communication, written and IT skills, with a keen eye for detail and ability to prioritise workload Friendly and supportive to both other team members and customers. And this is what you'll get in return? By being a Secretarial Team Leader, you will receive a salary up to £31,000 depending upon experience, alongside: 24 Days Holiday + Bank Holidays, increasing through years of service + Opportunity to buy/sell days Hybrid and Flexible working opportunities Health and Wellbeing schemes, including medical insurance and an EAP Various other discounts and benefits available A supportive and friendly team to work alongside everyday Are you up to the challenge? If you believe that you have the skills and experience for this role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contact Chelsea Campbell 02921 673 727. Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com'

Receptionist/Administrative Support Yolk Recruitment have partnered with one of the biggest and highly reputable accountancy practices in Wales. The firm has an extensive network of local clients and supports clients from their five offices across South and West Wales. This position is based in their Swansea offices. The successful candidate will be representing the firm with highest levels of care, integrity, and professionalism with a front of house presence whilst supporting with various core administrative tasks. You will have a passion for providing excellent customer service, being approachable with a friendly, polite, and courteous nature. This role will involve communicating with clients via various methods, telephone, emails, and other written forms in a timely manner. Supporting with incoming calls and recording the accurate information whilst redirecting calls. Supporting with administrative tasks such as filing, photocopying, scanning, and binding. Keep client records updated, generate letters/fee notes and processing payments. The role requires multi-tasking and prioritising competing demands to a high standard. It would be advantageous if you have previous administrative/ front of house experience, but this is also a great opportunity for a recent graduate/ education leaver or someone looking to apply their skills in this professional environment. You will be able to navigate IT systems and programmes such as Microsoft Office. Evidence the ability to work as part of a team but also be self-motivated. In return you will receive: A starting salary of £20,000+ 5 hours Monday- Friday with Hybrid working. 25 days holidays increasing to 30 with length of service. Personalised training and development plan; opportunity to complete qualifications. Free onsite parking space allocated to you. Plus, other benefits…life assurance, pension, cycle to work scheme. If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contact Charlotte Singleton on 07458142842.

HR Adviser - Permanent, salary from £30,761 The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a large public sector organisation to recruit an HR Adviser to join a newly formed team. They are a fantastic organisation with a diverse workforce and inclusive culture. You'll be joining a company full of passionate individuals, who take pride in their work and the business. In return, our dedicated teams are supported, encouraged, nurtured, developed, and rewarded. You'll be joining a hardworking, supportive, and inclusive team and company who put the customer at the heart of everything they do and take pride in their work and their brand. This is an exciting opportunity which will provide exposure to a leading organisation. What the Human Resource Adviser will be doing The ideal Human Resource Adviser will be responsible for * Providing prompt and accurate responses to all internal and external customer queries. * Ensure HR policy,process and practices are consistently delivered to the highest standards * Provide a high quality and accurate HR second line support service, managing the process of the employee lifecycle. * Support and act as an escalation point for more junior members of the People Service team. What the successful Human Resource Adviser will bring to the team This role is suitable for someone who has * CIPD qualified/part qualified or equivalent experience * Experience of providing high quality advice on HR Policy and Procedure An ability to manage competing priorities Here's What You'll Get in Return The successful Human Resource Adviser will be rewarded with: * Salary from £30,761 dependent on skills and experience * Discretionary annual bonus * Flexible working arrangements * Civil Service Pension arrangements,which are recognised as some of the best in the pensions world. * 25 annual days provision If you think you have what it takes to deliver a brilliant People Experience please let me know. This is an opportunity to grow and be a key part in your colleagues journey.

Senior Customer Care Manager EMEA Yolk Recruitment are proud to be working exclusively with a global and leading Aerotech company to find a confident and experienced Senior Customer Care Manager EMEA to join their team in Bridgend. As an industry leading company, they take pride in providing innovative solutions to their customers and sell critical equipment and services to domestic and international air transportation customers. This is what you'll be doing This is a fantastic opportunity for a driven Senior Customer Care Manager to join a dynamic and successful business, with a head office in the USA and the main office base of Bridgend. YYou will work closely with the Customer Care Manager and Field Service Manager to provide leadership, support and guidance to the teams, and support sites in Bridgend, Heathrow and Madrid. You will also: Support with the growth of sales efforts to develop opportunities and ensure all customer care requirements and expectations are met and surpassed. Work closely with the teams to develop and market specialty kits and work directly with customers to develop customised parts and programmes when needed Travel to various sites, teams and customer sites when necessary Be responsible for and implement department operating budgets, budgeted revenues, costs and profits, and complete reports around this Support with providing training and guidance to staff within teams to ensure best practice Assist the managers and partners in providing a strategic overview and support in streamlining processes and procedures Provide regular reporting and analysis of performance against objectives, sales forecasts, customer satisfaction and areas of improvement Work closely with other senior members on various projects when required Ensure all databases, systems, logs and trackers are accurate and up to date The experience you'll bring to the team As a passionate Senior Customer Care Manager, you'll need experience in a similar role and a background within a manufacturing or engineering environment. You'll also have: Understanding and passion for delivering excellent customer service and support Experience with the airline industry, or working and coordinating with the MOD would be a bonus but is not essential Strong managerial and leadership capabilities Fantastic organisation and administrative skills, with a keen eye for detail and the ability to prioritise own workload Exceptional communication skills with people at all levels, and assertive when necessary Experience working to tight deadlines and under pressure, with the ability to multitask. Ability to travel to sites and customers when necessary Good IT skills, including knowledge of Microsoft Office and various database systems And this is what you'll get in return As a Senior Customer Care Manager, you will receive a salary of £78,358 alongside: A 37.5 hour work week, with flexible hours between Monday - Friday, 7am - 6pm 25 Days Holiday + Bank Holidays Employee Assistance Programme Various health and wellbeing schemes + Medical Insurance Free Parking onsite A dynamic global team to work alongside everyday and excellent opportunities for development and growth within the role and business Are you up to the challenge? If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contact Chelsea Campbell on 02921 673727 Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com'

Sales Administrator Yolk Recruitment are excited to be closely working with a growing and dynamic electronics company based in Swansea, to find a capable and competent Sales Administrator to join their team. They are part of Japan's Largest manufacturer of wiring and cables, which was established in 1897. They distribute products around the world, and are passionate about providing excellent service to their customers and supporting their staff wherever possible. What you'll be doing? This is an excellent opportunity for an experienced Sales Administrator to join a fast paced and growing electronics company based in Swansea. You will work within a small sales team and be the first point of contact for all customers and businesses. You will also: Communicate with customers via telephone and email to assist them with their questions, queries and new orders in a timely manner. Ensure excellent customer service is provided to all customers at all times Input orders and quotes onto the CRM system and ensure all databases are kept up to date and accurate Liaise with various departments regarding orders when necessary Create, process and chase invoices for customers and orders Manage and process all orders and accounts efficiently and effectively What you'll bring to the team? As a friendly Sales Administrator, you'll have experience in a similar position, and exposure or a background within electronics would be handy but isn't essential as training will be provided. You will also have: Fantastic organisation and administrative skills, with a keen eye for detail and the ability to prioritise own workload Passion for providing excellent customer service to all Exceptional communication skills with people at all levels Experience working to tight deadlines and under pressure, with the ability to multitask. Good IT skills, including knowledge of Microsoft Office and SAP One And this is what you'll get in return? By being a fantastic Sales Administrator, you will receive a salary up to £22,500 depending upon experience, alongside: 25 Days Holiday + Bank Holiday Opportunity for Flexi-time and Hybrid Working (after probation) A Health and wellbeing scheme A tight-knit and friendly team and business to work alongside everyday Are you up to the challenge? If you believe that you have the skills and experience for a Sales Administrator - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Chelsea Campbell 02921 673 727. Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com'

Business Planning Co-Ordinator Yolk Recruitment are proud to be working exclusively with a global and leading Aerotech company to find a confident and experienced Business Planning Co-Ordinator to join their team in Bridgend. As an industry leading company, they take pride in providing innovative solutions to their customers and sell critical equipment and services to domestic and international air transportation customers. This is what you'll be doing This is an excellent opportunity for a Business Planning Co-Ordinator to join a dynamic and successful business, with a head office in the USA and the main office base of Bridgend. You will work closely with the Business Planning Manager and Head of Finance to ensure customer requirements are met throughout the entire order process. You will also: Be the central liaison between customers and various teams including Sales, Engineering and Operations, to monitor all aspects of order management, customer support and delivery. Oversee and manage all quotations and coordination of transporting and shipping products, ensuring all documentation, records and compliance are accurate and completed Regularly review price lists to resolve any issues in preparation for final Bill of Material (BOM) preparation and ensure all terms and conditions have been reviewed and approved Ensure the build schedule is executed consistently, through overseeing the manufacturing schedule, customer specifications and specific requests regarding orders and deliveries Act as interface and point of contact between the business and the MOD, ensuring all documentation is compliant and accurate Support with all product sign offs, invoices and payments and coordinate with relevant departments Monitor, track and report on all transportation activities, and ensure all documentation for shipping is completed accurately and on time Review Bid and Tender documents as necessary Provide regular order updates to various senior leaders and teams within the business Complete various reports regarding pricing, deliveries, sales history and more Ensure all databases, systems, logs and trackers are accurate and up to date The experience you'll bring to the team As a driven Business Planning Co-Ordinator, you'll need experience in a similar role and a background within a manufacturing or engineering environment. You'll also have: An excellent understanding of freight, shipping and transport of products overseas Experience working and coordinating with the MOD would be a bonus but is not essential Understanding and passion for delivering excellent customer service and support Fantastic organisation and administrative skills, with a keen eye for detail and the ability to prioritise own workload Drive to achieve and exceed targets and metrics set Exceptional communication skills with people at all levels, and assertive when necessary Experience working to tight deadlines and under pressure, with the ability to multitask. Good IT skills, including knowledge of Microsoft Office and various database systems And this is what you'll get in return As a Business Planning Co-Ordinator, you will receive a salary of £42,813 alongside: A 37.5 hour work week, with flexible hours between Monday - Friday, 7am - 6pm 25 Days Holiday + Bank Holidays Employee Assistance Programme Various health and wellbeing schemes + Medical Insurance Free Parking onsite A dynamic global team to work alongside everyday and excellent opportunities for development and growth within the role and business Are you up to the challenge? If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contact Chelsea Campbell Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com'

Practice Manager Yolk Recruitment are excited to be closely working with Leading and Specialist Solicitors in Property Law in Cardiff, to find a driven and experienced Practice Manager to join their team. They are a well-known and leading firm, who are dedicated to supporting their clients and understand the stress that can be involved in buying or selling property. They offer a personal service both locally and nationwide, and believe their values differentiate them from their competitors. What you'll be doing? This is an excellent opportunity for a driven Practice Manager to join a busy and dynamic Property Law firm based in Cardiff. You will work closely with the partners and senior management team to ensure the smooth running of the office. You will also: Complete various internal administrative tasks within the firm Support and monitor all compliance and reporting, ensuring accuracy and efficiency Visit and attend their satellite office in Bristol when required Drive and manage the full recruitment process of team members into the firm Complete various HR tasks including issuing contracts, onboarding, holiday and absence management and staff health and wellbeing Ensure all staff training and development is completed and up to date Assist the management team with any queries regarding IT and Case Management systems, liaising with the outsourced IT partner Manage and maintain the firm's lender panel memberships What you'll bring to the team? As a confident Practice Manager, you will have previous experience working in a similar role, preferably with a legal background. You will also have: Previous experience within professional services would be ideal but isn't essential A great understanding and knowledge of corporate finance and compliance The drive to support the firm in improving and developing working practises, processes and policies Fantastic relationship building skills with people on all levels, and confidence in senior stakeholder management Excellent communication and IT skills, including Microsoft Office An outgoing and confident personality And this is what you'll get in return By being a Practice Manager, you will receive a salary between £40,000 - £45,000 depending upon experience, alongside: 25 Days Holiday + Bank Holidays Hybrid and flexible working opportunities Work From Home Financial Contribution Free Parking on Site Opportunity to support the firm in its development and growth Are you up to the challenge? If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Chelsea Campbell on 02921 673727 Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com'

Operations Manager Yolk Recruitment are excited to be closely working with a leading and award-winning UK Law Firm to finds a driven and experienced Operations Manager to join their team in the heart of Bristol. They have expertise over a large variety of sectors and industries and strive to do better by actively listening and challenging. They use their professional expertise and industry knowledge to create commercial opportunities and work to put people, communities, and the environment at the forefront. What you'll be doing? This is an excellent opportunity for a driven Operations Manager to join a busy and dynamic Law firm based in Bristol. You will directly support the manager of their resource team to build and develop their new department and manage their staff and resources effectively. You will also: Support with the management of current and upcoming projects, bids and tenders, and plan and allocate staff accordingly Ensure that all work is allocated to staff equally, appropriately and efficiently Assist in the design and creation policies and procedures, to support the decision making of resource allocation to different projects to include timelines and prioritisation Work closely with Team Leaders to manage, monitor and report on chargeable hours, timesheet entries etc. Complete various reports for senior stakeholders to give accurate insights to the department, including capacity, headcount, progress and future projects. Utilise data, insights and technology to identify trends, opportunities, forecasts and risks of projects and headcounts Support the HR and Recruitment Department in the recruitment of new staff and the onboarding/leaver/returning process of staff What you'll bring to the team? As a confident Operations Manager, you will have previous experience in a fast paced and changeable data driven planning role, alongside knowledge of multisite, or high-volume operations. You will also have: Previous experience within professional services would be preferable but isn't necessary The ability to multitask and prioritise your own workload, with a structured approach to project and resource management Excellent communication and IT skills, including Microsoft Office and Project Management tools Knowledge and experience surrounding ISO9001, Quality and Risk would be handy Confidence in Data Management, Reporting and MI, and presenting this information and data Fantastic relationship building skills with people on all levels, and experience in stakeholder management Flexibility and confidence in working in fast paced and changeable environments And this is what you'll get in return By being an Operations Manager you will receive a salary up to £43,000 depending upon experience + opportunity for annual bonus, alongside: 25 Days Holiday + Bank Holidays (increasing through years of service) Hybrid and flexible working opportunities Great opportunities for development within the business, and the opportunity to make the role your own Discounted Gym, Private Medical and Dental Insurance, Healthcare cash plan, EAP + much more Are you up to the challenge? If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Chelsea Campbell on 02921 673727 Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com'

Customer Service Advisor Yolk Recruitment are working closely with a leading financial services company based in Cardiff, to find a friendly and driven Customer Service Advisor to join their support team. What you'll be doing: This is an excellent opportunity for an someone wanting to start their customer service career. You will work within a small team of Customer Service Advisors where you will answer calls from customers in relation to their accounts and current applications. You will also: Communicate with customers via telephone and email to solve their questions and queries in a timely manner Providing a friendly and helpful approach to customers Keep customers update on their applications and offer advice when requested. Keep an eye out for potential vulnerable customers, fraudulent customers or those who are having a bad experience and help in any way you can. Ensure all systems and databases are kept up to date and accurate. Full training will be provided What you'll bring to the team? As a fantastic and experienced customer service advisor, you will be: Passionate about providing excellent customer service to all customers. Ideally experience of working with customers ie retail/hospitality, full training is provided Excellent communication skills Friendly and supportive to both other team members and customers. Ability to pass a credit check. And this is what you'll get in return? By being a customer service advisor, you will receive: Salary up to £21,000 DOE and great team incentives including vouchers Mon- Fri, 9-5pm with no weekend working 25 Days Holiday + Bank Holidays and your birthday off! Amazing training and development opportunities supported by encouraging team members and managers. Health and Wellbeing schemes- wellbeing meetings weekly Additional benefits once pass probation; cycle to work, dental cover, travel insurance and plenty more! Great location with free onsite parking

Trainee Mortgage Advisor Yolk Recruitment are excited to work with a leading business to business specialist lender to find a bright and driven Trainee Mortgage Advisor to join either their Second Charge or Bridging team in Penarth. They have been trading successfully since 2006 understand that the specialist finance market requires a specialist approach. They are passionate about helping intermediaries to find the right finance solution and understand that no two clients are the same and are dedicated to delivering the highest possible service to them. This is what you'll be doing This is an excellent opportunity for a professional and friendly Trainee Mortgage Advisor to join an established and dynamic lender based in Penarth. You will work alongside some fantastic Mortgage Advisors to provide suitable and appropriate advice to customers. You will also: Understand and learn about the second charge/bridging market Complete training and be supported in completing your CeMap qualification if you do not already have it Manage applications through the full cycle of the mortgage process Proactively manage the daily workload to ensure that all cases are dealt with in line with customer expectations and Department SLAs / targets. Develop your network of Mortgage Brokers and Financial advisors through outbound calls and other channels Regularly liaise with various teams and key members to build relationships and ensure excellent customer service is always provided Keep up to date with any changes or updates to products and legislation Liaise with various third parties to support the smooth progression of all mortgage applications Ensure all databases and systems are up to date and accurate at all times The experience you'll bring to the team As a driven Trainee Mortgage Advisor, you'll need previous experience within a sales environment, and confidence in picking up the phone. You will also need: Confidence in relationship building and speaking to people on all levels Excellent IT skills, including knowledge of Microsoft Office Fantastic organisation and administrative skills, with a keen eye for detail and the ability to prioritise own workload The drive and passion to learn within the role The ability to adapt to fast paced situations and changes And this is what you'll get in return As a Trainee Mortgage advisor, you will receive a salary up to £25,000 depending upon experience, with a realistic OTE of £40,000+ alongside: Uncapped Commission Structure Funding and Assistance to gain CeMap qualification if you do not already have it Private Medical Insurance + Gym Membership (after probation) Excellent opportunities for development and growth within the team and business A fantastic and dynamic team to work with every day Are you up to the challenge? If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contact Chelsea Campbell on 02921 673727 Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com'

Training Officer Yolk Recruitment are proud to be working closely with an award winning and leading financial services company, to find a passionate and driven Training Officer to join their team in Cardiff. Since their launch in 2014, they have won multiple awards and have over 1,700 employees across their offices. They are a leading digital bank who have recognised how technology can transform the way people manage their money and have a fast moving and supportive culture within the business. What you'll be doing? This is an excellent opportunity for a Training Officer to join a dynamic and successful financial services company, who have bases all around the UK. You will be responsible for executing training and onboarding for new staff into the business. You will also: Liaise with managers and colleagues to identify new training and development needs Evaluate the effectiveness of onboarding and training and provide suggestions for improvements Complete training update sessions with staff as and when required Inspire the team and ensure they feel supported, focussed and passionate Ensure all members of the team are working in line with company values and objectives. What you'll bring to the team? As a fantastic and experienced Training Officer, you will have a genuine passion for teaching and supporting others, alongside being: Confident in developing initiatives, training and development plans and coaching staff, and using data to support this Driven and self-motivated to keep things interesting Excellent at communicating with people on all levels, with exemplary written and IT skills. Friendly and supportive to both other team members and customers. Passionate about providing excellent customer service to all customers And this is what you'll get in return? By being a Training Officer, you will receive a salary up to £35,000 depending upon experience, alongside: 25 Days Holiday + Bank Holidays + Your Birthday Off Fantastic opportunities for growth and development within the business 16 hours paid volunteering time a year Private Medical Insurance, various discounts on well-known brands through Perkbox and excellent social groups set up by employees A supportive and dynamic culture and team to work alongside everyday Are you up to the challenge? If you believe that you have the skills and experience for this role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contact Chelsea Campbell 02921 673 727. Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com'

Yolk Recruitment are working with a Financial Advisor in Cardiff City Centre in order to find their next Administrator to join their already well-established team. The position involves supporting the Operations Manager in carrying out weekly tasks. These duties include monitoring company workflow, email inbox management, client management and delivery of designated projects as required by the Operations Manager. Training on the company's internal systems will be provided on the job, along with a market leading training suite being available to all members of the administrative team. It is necessary for the successful candidate to have at least 1 year experience at an IFA. This is to ensure they have up to date sector specific knowledge and are able to adapt to the company's way of working more quickly. The organisation places a huge emphasis on promoting from within and the continuing professional development of its employees. The Operations Manager is passionate about the organisations retention policy, placing considerable emphasis on the wellbeing, cohesion and work/life balance. For the entire probation period the successful candidate would be solely office based. This is to ensure the training is as effective as possible and to help develop internal relationships. The office is at a central location at Cardiff City with excellent transport links from inside and outside the city. If you are interested in finding out more about this role or would like to apply, please contact Chris Parsons on 02922806921,

Senior Administrator - Inside IR35 - Up to £20.34 per hour - 12 Months - Broughton, Flintshire - ONSITE - SINGLE STAGE PROCESS - BPSS Yolk Recruitment are recruiting for a Senior Administrator to join the team on an initial 12 month contract in Broughton, Flintshire to work with Managersa cross the business. Responsibilities Organisation of manager’s diaries Email management Maintains shared drive structure and system housekeeping activities Arrange & Support all travel & Hotel bookings requirements Smooth liaison with partners / customers / Outside organisations Phone & IT coverage (ISR Role) Preparation of all type written work and presentation material i.e., SQCDP weekly reviews / monthly reviews Arranging management team events e.g., meetings / away days / dinners / social events Maintain up to date document management & filing system Responsible for delivery of identified admin projects i.e., route maps, team KPI’s etc Management team Diary coordination and management Co-ordinate Go, Look, See AuditsSupport Business in the Community initiatives, including social & Airbus Foundation activitiesSupports Order raising & Goods Receipt activities to meet program spend requirements Skill Set IT Literate Communication skills and the ability to liaise with key stakeholders in the business Able to prioritise a busy workload with excellent organisational skills A high level of discretion and diplomacy Ability to organise your own workload and attention to detail is also essential Self-motivated