Office Support & HR

Motor Claims Handler A fast-growing multi-sector insurance business in Cardiff is hiring for a Motor Claims Handler to join it's Cardiff based team working on a hybrid basis, as a Motor Claims Handler you will be responsible for assessing motor insurance claims for indemnity, liability, and payout amounts, while also detecting potential fraud. It requires proactive caseload management, negotiation skills for claim settlements, and a focus on delivering excellent customer service. Adherence to compliance procedures is crucial to mitigate risks and ensure regulatory compliance. Additionally, the role involves contributing to process improvements, supporting team leaders, and maintaining high standards of quality, service, and productivity in line with company expectations. Responsibilities: Evaluate indemnity, liability, and quantum for motor insurance claims Identify and refer potential fraud indicators Proactively manage caseloads Negotiate claim settlements Deliver exceptional service to our customers Adhere to the business's compliance procedures and mitigate risks to ensure regulatory and legislative compliance Contribute actively to process enhancements within the claims domain Support the Claims Team Leader in day-to-day departmental activities Maintain high standards of quality, service, and productivity aligned with company expectations About you: Experience within a motor insurance claims environment (preferred but not mandatory) Exceptional communication skills with the ability to foster relationships with customers, third parties, and suppliers Proficiency in interpreting data to identify actionable trends Self-motivated and adept at collaborating within a team framework What you'll get in return: We are committed to providing an outstanding working environment, dedicated to the growth and well-being of our team members. Here's a glimpse of the benefits and perks we offer: Competitive salary range of £22,000 - £26,000 based on experience Generous annual leave: 33 days (25 days + 8 bank holidays) Convenient central Cardiff location with hybrid working opportunities Continuous adaptation of work approaches to support remote and office-based collaboration Get in touch today if you're enthusiastic about shaping outstanding customer experiences and contributing to a dynamic insurance environment. *You need the ability to pass a credit and DBS check - this is essential, please speak to us with any queries regarding this requirement* Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. *Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

Training Facilitator - UK Fully Remote A Trainer Facilitator is needed for a global training and consulting firm, specialising in providing expert solutions. They have become the largest independent provider of accredited training courses in its region. As an employee-owned entity, the company prioritises excellence and innovation, holding prestigious accreditations. Joining the team as an Apprenticeship Trainer you will play a vital role in developing, delivering, and facilitating accredited and customised training programs. As an integral member of the Operations team, individuals in this role will be responsible for crafting and delivering training aligned with renowned organisations within project management. Your ability to tailor training to meet specific customer needs and their effective facilitation skills will be essential. While the role primarily involves remote work, there will be instances where individuals will conduct face-to-face training sessions or attend essential meetings and events. About You Essential: Demonstrated experience in training delivery and facilitation. Excellent communication skills suitable for diverse audiences. Initiative-driven with a commitment to meeting deadlines. Strong written and verbal communication skills with acute attention to detail. Team player with proficiency in MS PowerPoint, Word, and Excel. Willingness to learn and travel as needed. Reliable and dependable. Desirable: Project management qualification. Experience in course design and development. Familiarity with virtual classroom environments. Strong organizational and administrative skills. Creative thinking abilities. Objectives Deliver training both in face-to-face and virtual settings. Develop accredited and customized training programs. Assist in understanding and meeting customer requirements for business development. Provide support to course attendees in exam preparation. Fulfil any other duties as directed by the Operations Director. What You'll Get in Return Enhanced company scheme. Life insurance coverage. Private medical insurance benefits. Flexible work-from-home arrangement. Monday to Friday schedule. Additional bonuses based on performance. If you have at least one year of training and development experience and meet the outlined qualifications, we encourage you to apply and be a part of our dynamic team dedicated to driving organisational excellence. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. *Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

Training Facilitator - UK Fully Remote A Trainer Facilitator is needed for a global training and consulting firm, specialising in providing expert solutions. They have become the largest independent provider of accredited training courses in its region. As an employee-owned entity, the company prioritises excellence and innovation, holding prestigious accreditations. Joining the team as an Apprenticeship Trainer you will play a vital role in developing, delivering, and facilitating accredited and customised training programs. As an integral member of the Operations team, individuals in this role will be responsible for crafting and delivering training aligned with renowned organisations within project management. Your ability to tailor training to meet specific customer needs and their effective facilitation skills will be essential. While the role primarily involves remote work, there will be instances where individuals will conduct face-to-face training sessions or attend essential meetings and events. About You Essential: Demonstrated experience in training delivery and facilitation. Excellent communication skills suitable for diverse audiences. Initiative-driven with a commitment to meeting deadlines. Strong written and verbal communication skills with acute attention to detail. Team player with proficiency in MS PowerPoint, Word, and Excel. Willingness to learn and travel as needed. Reliable and dependable. Desirable: Project management qualification. Experience in course design and development. Familiarity with virtual classroom environments. Strong organisational and administrative skills. Creative thinking abilities. Objectives Deliver training both in face-to-face and virtual settings. Develop accredited and customised training programs. Assist in understanding and meeting customer requirements for business development. Provide support to course attendees in exam preparation. Fulfil any other duties as directed by the Operations Director. What You'll Get in Return Enhanced company scheme. Life insurance coverage. Private medical insurance benefits. Flexible work-from-home arrangement. Monday to Friday schedule. Additional bonuses based on performance. If you have at least one year of training and development experience and meet the outlined qualifications, we encourage you to apply and be a part of our dynamic team dedicated to driving organisational excellence. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. *Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

Training Facilitator - UK Fully Remote A Trainer Facilitator is needed for a global training and consulting firm, specialising in providing expert solutions. They have become the largest independent provider of accredited training courses in its region. As an employee-owned entity, the company prioritises excellence and innovation, holding prestigious accreditations. Joining the team as an Apprenticeship Trainer you will play a vital role in developing, delivering, and facilitating accredited and customised training programs. As an integral member of the Operations team, individuals in this role will be responsible for crafting and delivering training aligned with renowned organisations within project management. Your ability to tailor training to meet specific customer needs and their effective facilitation skills will be essential. While the role primarily involves remote work, there will be instances where individuals will conduct face-to-face training sessions or attend essential meetings and events. About You Essential: Demonstrated experience in training delivery and facilitation. Excellent communication skills suitable for diverse audiences. Initiative-driven with a commitment to meeting deadlines. Strong written and verbal communication skills with acute attention to detail. Team player with proficiency in MS PowerPoint, Word, and Excel. Willingness to learn and travel as needed. Reliable and dependable. Desirable: Project management qualification. Experience in course design and development. Familiarity with virtual classroom environments. Strong organizational and administrative skills. Creative thinking abilities. Objectives Deliver training both in face-to-face and virtual settings. Develop accredited and customized training programs. Assist in understanding and meeting customer requirements for business development. Provide support to course attendees in exam preparation. Fulfil any other duties as directed by the Operations Director. What You'll Get in Return Enhanced company scheme. Life insurance coverage. Private medical insurance benefits. Flexible work-from-home arrangement. Monday to Friday schedule. Additional bonuses based on performance. If you have at least one year of training and development experience and meet the outlined qualifications, we encourage you to apply and be a part of our dynamic team dedicated to driving organisational excellence. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. *Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

Training Facilitator - UK Fully Remote A Trainer Facilitator is needed for a global training and consulting firm, specialising in providing expert solutions. They have become the largest independent provider of accredited training courses in its region. As an employee-owned entity, the company prioritises excellence and innovation, holding prestigious accreditations. Joining the team as an Apprenticeship Trainer you will play a vital role in developing, delivering, and facilitating accredited and customised training programs. As an integral member of the Operations team, individuals in this role will be responsible for crafting and delivering training aligned with renowned organisations within project management. Your ability to tailor training to meet specific customer needs and their effective facilitation skills will be essential. While the role primarily involves remote work, there will be instances where individuals will conduct face-to-face training sessions or attend essential meetings and events. About You Essential: Demonstrated experience in training delivery and facilitation. Excellent communication skills suitable for diverse audiences. Initiative-driven with a commitment to meeting deadlines. Strong written and verbal communication skills with acute attention to detail. Team player with proficiency in MS PowerPoint, Word, and Excel. Willingness to learn and travel as needed. Reliable and dependable. Desirable: Project management qualification. Experience in course design and development. Familiarity with virtual classroom environments. Strong organizational and administrative skills. Creative thinking abilities. Objectives Deliver training both in face-to-face and virtual settings. Develop accredited and customized training programs. Assist in understanding and meeting customer requirements for business development. Provide support to course attendees in exam preparation. Fulfil any other duties as directed by the Operations Director. What You'll Get in Return Enhanced company scheme. Life insurance coverage. Private medical insurance benefits. Flexible work-from-home arrangement. Monday to Friday schedule. Additional bonuses based on performance. If you have at least one year of training and development experience and meet the outlined qualifications, we encourage you to apply and be a part of our dynamic team dedicated to driving organisational excellence. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. *Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

Training Facilitator A Trainer Facilitator is needed for a global training and consulting firm, specialising in providing expert solutions. They have become the largest independent provider of accredited training courses in its region. As an employee-owned entity, the company prioritises excellence and innovation, holding prestigious accreditations. Joining the team as an Apprenticeship Trainer you will play a vital role in developing, delivering, and facilitating accredited and customised training programs. As an integral member of the Operations team, individuals in this role will be responsible for crafting and delivering training aligned with renowned organisations within project management. Your ability to tailor training to meet specific customer needs and their effective facilitation skills will be essential. While the role primarily involves remote work, there will be instances where individuals will conduct face-to-face training sessions or attend essential meetings and events. About You Essential: Demonstrated experience in training delivery and facilitation. Excellent communication skills suitable for diverse audiences. Initiative-driven with a commitment to meeting deadlines. Strong written and verbal communication skills with acute attention to detail. Team player with proficiency in MS PowerPoint, Word, and Excel. Willingness to learn and travel as needed. Reliable and dependable. Desirable: Project management qualification. Experience in course design and development. Familiarity with virtual classroom environments. Strong organizational and administrative skills. Creative thinking abilities. Objectives Deliver training both in face-to-face and virtual settings. Develop accredited and customized training programs. Assist in understanding and meeting customer requirements for business development. Provide support to course attendees in exam preparation. Fulfil any other duties as directed by the Operations Director. What You'll Get in Return Enhanced company scheme. Life insurance coverage. Private medical insurance benefits. Flexible work-from-home arrangement. Monday to Friday schedule. Additional bonuses based on performance. If you have at least one year of training and development experience and meet the outlined qualifications, we encourage you to apply and be a part of our dynamic team dedicated to driving organisational excellence. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. *Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

Student Servies Coordinator A leading Education organsisation are seeking a Student Services Coordinator to join their ambitious team. The primary objective of this role is to oversee support services and administrative tasks for all enrolled students. Key Responsibilities: Written Communication: Drafting and maintaining standardised communications, overseeing student queries, and managing communication data. Verbal Communication: Supervising incoming and outgoing student calls, and documenting verbal communication records. Supporting Student Representatives: Recruiting, onboarding, and providing ongoing support for student representatives, including coordinating meetings and managing data. Management of Graduation Events: Coordinating event communications, representing the companies at ceremonies, and maintaining ceremony records. Learning Platform Administration: Managing student accounts on Moodle, coordinating service presence in Study Skills modules, and monitoring forums. Release of Student Marks: Collaborating in mark release processes, and managing mark release to students through Moodle. Supervision of Team Members: Delegating tasks, providing support through meetings and one-to-one sessions, reporting on progress and well-being, and participating in team recruitment. Collaboration: Working with other teams, representing Student Services in meetings, collaborating with different departments, and contributing to cross-departmental projects. Required Skills: Comprehensive understanding of support and administration services for postgraduate programs Effective management of customer services and team members Proficiency in data analysis and presentation Strong communication abilities Quality assurance expertise Time management skills What you'll get in return Flexitime Hybrid Working Arrangements 33 days of annual leave Employee Assistance Programme Pension Scheme Office Amenities including free parking and refreshments Continuous Training Opportunities Recognition and reward incentives Participation in social, well-being, and fund-raising events Discounts with various high street retailers Please get in touch if you would like to find out more. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. *Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

Customer Service Advisor Are you passionate Customer Service Advisor who loves providing exceptional customer care and building lasting relationships? Do you thrive in a fast-paced environment where attention to detail and effective communication are key? If so, you may want to take a look at this role! Yolk Recruitment are collaborating with a dynamic company dedicated to delivering excellent customer service and maintaining strong relationships with their clients. As a Customer Service Representative, individuals will play a vital role in ensuring customers receive the support they need and deserve. Role Overview: As a Customer Service Representative, you will be responsible for providing reliable and positive telephone support to valued customers. Handling incoming sales orders and enquiries with efficiency and accuracy is essential, ensuring all details are promptly entered into the ERP system. A calm and courteous manner, even under pressure, will be essential in resolving customer queries and complaints to their utmost satisfaction. Key Responsibilities: Providing excellent telephone and email support to customers, maintaining a positive and professional demeanour at all times. Processing incoming sales orders and enquiries accurately and in a timely manner. Building and nurturing customer relationships, addressing discrepancies, and resolving issues to ensure customer satisfaction. Tracking and monitoring order progress, liaising with internal teams as necessary. Utilising CRM systems effectively, keeping records updated and accurate. Identifying upselling opportunities and promoting additional products or services where possible. Collaborating with various departments, including Sales, Warehouse, Purchasing, and Accounts, to address customer needs and inquiries. Undertaking administrative tasks to support the team, including handling consignment stocks and providing customer statements. About You: Demonstrable experience in customer service, preferably in a business-to-business environment. Strong communication skills, both verbal and written, with a positive telephone manner. Proficiency in Microsoft Office Suite (Excel, Outlook) and other web-based platforms. Attention to detail and accuracy in data entry. Ability to remain calm and courteous under pressure. Proactive attitude, with a focus on problem-solving and delivering exceptional service. Team player with the ability to collaborate effectively with colleagues across departments. What You'll Get in Return: Opportunity for growth and development in a supportive team environment. Competitive salary and benefits package. Be part of a company committed to excellence in customer service and employee satisfaction. Apply now to see a full JD and have a conversation about this Customer Service Representative Role. *Must have Full Right to Work in the UK* olk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. *Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

Broker Support Agent An exciting opportunity has come up with a leading insurance company who are looking for a Broker Support Agent to join their team. As a Broker Support Agent you will be ensuring that you make regular contact with existing and potential new broker customers. The role will involve a high volume of outbound calls to an established network of brokers, as well as offering support to brokers with any inbound queries. You role as a Broker Support Agent will involve making regular contact with existing and potential broker customers whilst building rapport and maintaining relationships. What You'll Be Doing: Overseeing a group of established brokers and working closely with the Sales Manager Support the growth of this group of brokers Execute outbound priority calls Address any inquiries regarding commissions or rewards. Handle general queries concerning the company's interactions with brokers and policyholders. Identify and pursue opportunities for acquiring new accounts across all regions. Take accountability for managing outbound campaigns. Offer support within the team as necessary, providing coverage when required. What You'll Bring to the Team: A results orientated mindset Negotiation skills Excellent knowledge of the General Insurance market Experience in the intermediary market Experience of managing relationships with brokers Proven knowledge of Financial Conduct Authority (FCA) regulation Knowledge and understanding of distributor business models, technology and commercial drivers What You'll Get in Return: Salary up to £26,000 Monday- Friday working hours 8.30-17.00 Hybrid model- 2 days in the office, 3 days from home 25 Days Holiday + Bank Holidays and your birthday off. Amazing training and development opportunities supported by encouraging team members and managers. A range of discounts you can access via Perk Box, free pizza days! Access to Health and Wellbeing schemes Team events throughout the year, including their own company festival. Great location with free onsite parking, shops and restaurants nearby. Please get in touch if you would like to know more about this opportunity. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. *Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

Administrator An expanding company within the insurance/finance sector based in South Wales and across Europe are looking for an Administrator to join their insurance management team on a 6 Month FTC. You will play a pivotal role in the seamless functioning of their administration services for clients in the finance industry across Europe. You will be responsible for handling client data import/export processes and managing client communications with precision and efficiency. This role requires excellent customer-facing skills, meticulous attention to detail, and the ability to collaborate effectively within a dynamic team environment. What you'll be doing Data Import and Export: Import client data files within specified Service Level Agreements (SLAs). Generate and dispatch client billing files within SLAs. Resolve issues promptly to minimise SLA breaches. Manipulate client data into standard formats when necessary. Communicate with clients regarding data file status and address any identified issues. Collaborate with the Client Management team to assist clients with changes or issues. Ensure compliance with data protection regulations, including GDPR, and industry standards. Client Communications: Print and send client communications with appropriate inserts. Ensure timely dispatch of communications to minimise SLA breaches. Manage mail room supplies including paper, toner, and envelopes. Address issues with Royal Mail as necessary to ensure smooth communication delivery. Skills and Experience Required: Previous experience in an administration role requiring strong IT skills. Proficiency in Microsoft products including Outlook, Excel, and Teams. Strong attention to detail and ability to handle large amounts of data. Confident communication with stakeholders of diverse backgrounds. If you are a strong administrator looking for your next move, please get in touch to find out more about the opportunity. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. *Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

Motor Claims Handler A fast-growing multi-sector insurance business in Cardiff is hiring for a Claims Handler to join it's Cardiff based team working on a hybrid basis, as a Claims Handler you will be responsible for reviewing customer data, documents, compliance admin and contracts. An exciting opportunity awaits for a skilled Claims Handler to join the team and make a direct impact on customer experience within Claims. What you'll bring to the team? Experience within a motor insurance claims environment (preferred but not mandatory) Exceptional communication skills with the ability to foster relationships with customers, third parties, and suppliers Proficiency in interpreting data to identify actionable trends Self-motivated and adept at collaborating within a team framework What you'll be doing? Evaluate indemnity, liability, and quantum for motor insurance claims Identify and refer potential fraud indicators Proactively manage caseloads Negotiate claim settlements Deliver exceptional service to our customers Adhere to the business's compliance procedures and mitigate risks to ensure regulatory and legislative compliance Contribute actively to process enhancements within the claims domain Support the Claims Team Leader in day-to-day departmental activities Maintain high standards of quality, service, and productivity aligned with company expectations And this is what you'll get in return? A salary of £23,000 - £26,000 33 Days Annual Leave (25 Days + 8 Bank Holidays) Hybrid Working 2 Days in and 3 days at home Amazing training and development opportunities supported A fantastic, dynamic, and supportive team and environment to work in every day. Opportunities for progression Annual Salary Reviews *You need the ability to pass a credit and DBS check - this is essential, please speak to us with any queries regarding this requirement* Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. *Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities

Building Construction Project Leader - £40 per hour Inside IR35 - 12 Months (extensions highly likely) - Portsmouth - standard 37 hours - Hybrid Potential (Parking available) - One stage interview - Sector: Aerospace and Defence Yolk Recruitment is searching for a Building Construction Project Leader to work with the world's leading Aerospace company on a cutting-edge aerospace technology. You will be responsible for setting up and leading CAPEX projects from inception and feasibility, through to design and specification and final handover. Responsibilities Lead a range of projects including major plant replacement and refurbishment works. An awareness of the associated maintenance and operation of engineering services including condition surveys, service delivery audits and preparing plant replacement/life cycle plans would be a distinct advantage. Application of industry standard design and calculation software Liaising with clients, architects and other design team members. Monitoring/ Audit/ Validate progress of Professional Service Work Packages Identify and manage risks and opportunities. Essentials ONC / HNC or equivalent in a Building Engineering Services design-related discipline Experience in Capital Investment Project management, and project delivery is required. Previous experience of Building Engineering Services Refurbishment in existing buildings with particular emphasis on delivering small to medium sized projects Ability to develop client brief into construction requirements, including scopes for External Professionals, i.e. architect, structural engineer, systems designers A good practical understanding of mechanical and electrical plant, systems and equipment In relation to engineering design, operation and maintenance across a wide range of sectors and building types Desirables Aerospace experience Hold relevant level of professional membership i.e. CIBSE, IMechE, IET

Customer Service Advisor An award winning financial institution are growing their Customer Service Team and looking for an Advisor to join their leading company based in Cardiff to develop their career within Finance. If you are a Customer Service Advisor looking for a great career opportunity and to join a business that offer a range of financial services pathways such as Underwriting and Fraud Prevention to Specialist Customer Support and Account Management this role may be for you. Your role as a Customer Service Advisor will be based within the contact centre and you will be a a key individual to the team providing excellent customer service. What you'll be doing You will be helping customers via telephone calls and emails regarding their accounts, always being polite and helpful. It's important to be professional, quick to respond, and find solutions to their problems. Keep an eye out for potential vulnerable customers, fraudulent customers or those who are having a bad experience and help in any way you can. Ensure all systems and databases are kept up to date and accurate. What experience will you bring to the team Experience of working with customers. A passion for customer service and a proactive attitude. Experience of working of supporting customers via telephone (ideally from financial/ insurance sector) A general understanding of Data Protection and keeping customer details safe. And this is what you'll receive in return Annual bonus scheme Life Assurance 25 Days Holiday + Bank Holidays and additionally your birthday off! A wide range of flexible benefits from Private Health care to Cycle2Work Matched Pension contributions Amazing training and development opportunities supported by encouraging team members and managers. Free on site parking A Credit Check will be completed by the Client to proceed due to being within a regulated environment. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. *Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

Senior Administrator - Inside IR35 - Up to £20.34 per hour - 12 Months - Broughton, Flintshire - ONSITE - SINGLE STAGE PROCESS - BPSS Yolk Recruitment are recruiting for a Senior Administrator to join the team on an initial 12 month contract in Broughton, Flintshire to work with Managersa cross the business. Responsibilities Organisation of manager’s diaries Email management Maintains shared drive structure and system housekeeping activities Arrange & Support all travel & Hotel bookings requirements Smooth liaison with partners / customers / Outside organisations Phone & IT coverage (ISR Role) Preparation of all type written work and presentation material i.e., SQCDP weekly reviews / monthly reviews Arranging management team events e.g., meetings / away days / dinners / social events Maintain up to date document management & filing system Responsible for delivery of identified admin projects i.e., route maps, team KPI’s etc Management team Diary coordination and management Co-ordinate Go, Look, See AuditsSupport Business in the Community initiatives, including social & Airbus Foundation activitiesSupports Order raising & Goods Receipt activities to meet program spend requirements Skill Set IT Literate Communication skills and the ability to liaise with key stakeholders in the business Able to prioritise a busy workload with excellent organisational skills A high level of discretion and diplomacy Ability to organise your own workload and attention to detail is also essential Self-motivated