Office Support & HR
Introduction
We know that support roles are the backbone of every organisation. Our experience in placing both generalists and specialists at all levels – temporary and permanent - means that the right match can be made quickly.
We support office support clients across the South Wales and Bristol location, working with a diverse range of clients that support the full Yolk client pool. The team specialise in support business with specialist vacancies through to large volume recruitment
Roles we specialise in include (but are not limited to):
Office manager
Customer service support
Administrative support
Receptionist
Sales support
Executive Assistant
Bilingual roles
Within our Office Support division, we have a dedicated team of experts who work with HR professionals including:
HR Executives & Administrators
HR Managers
HR Directors
Learning & Development Specialists
Our Office Support team work within this network across South Wales and the South-west of England.
For a confidential conversation about your next career move, or if you’re looking for talented professionals to join your company, speak to our Office Support & HR team.
David Jenkins
Sales Director, Office Support & HR
david.jenkins@yolkrecruitment.com
+44 (0) 2921 673 728
Yolk Office Support are here to offer you the best recruitment experience, whether you need permanent or temporary staff. David and the team ensure that Yolk are here to help you in identifying the best talent in the market place, reducing your time to hire and improving retention through better candidate screening and post placement care services.
Get in touch with our Office Support & HR team by clicking below:
Latest jobs in Office Support
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Senior Customer Service Representative
Newport
Senior Customer Service Representative Yolk Recruitment are partnered with a leading international company . The company is known for its innovative and sustainable packaging options, which are designed to protect and preserve the quality of products. If you are an experience Customer Service Representative looking for a new opportunity then keep reading to find out more. About the Role The successful candidate will be responsible for ensuring a positive customer experience by managing customer requests and issues efficiently and effectively. This role is based within our corporate division, reporting to the Customer Service Leader. What You'll Be Doing Order Management: Accurately enter customer orders and ensure all details, including pricing and documentation, are correct. Monitor open orders and proactively resolve any issues to meet customer expectations. Customer Communication: Provide consistent and effective communication with customers regarding order status, potential delays, and other relevant information. Use various media channels such as telephone and email to maintain clear and professional communication. Commercial Engagement: Actively listen to customer needs, identify opportunities, and generate leads for the sales team. Offer additional products where appropriate to meet customer requirements. Team Collaboration and Support: Work closely with line managers to accurately represent customer needs and assist with critical business processes. Step in for stretch assignments or in the absence of colleagues. Issue Resolution and Escalation: Address customer complaints and issues promptly, escalating as necessary and applying corrective actions. Participate in projects and workshops to improve customer service processes. Mentoring: Guide and support Junior Customer Service Representatives, ensuring thorough training and continuous development. Essential Skills Education: Bachelor's degree in Business Administration or International Trade. Technical Skills: Proficiency in SAP and/or E1, Salesforce, and Microsoft Office Suite. A solid understanding of finance, supply chain, and production processes is essential. International Trade Knowledge: Familiarity with Incoterms, payment terms, transport logistics, and letters of credit. Communication: Excellent written and verbal communication skills in the local language and proficiency in English. Competencies: Strong attention to detail, proactive problem-solving skills, ability to work under pressure, multitasking, and a strong customer focus. A cooperative team player with a willingness to share knowledge and mentor others. Additional Information Occasional travel may be required to visit customers, attend meetings, or participate in trade shows. Interested candidates are encouraged to apply through Yolk Recruitment. If this role isn't right for you, we may have other opportunities. Please check our website for other potential roles and if you want a confidential chat, pop me an email to arrange. Yolk Recruitment is an equal opportunities employer, embracing diversity and encouraging applications from all qualified candidates. Please note, due to the high number of applications, we cannot guarantee a response for every role. If you have not heard from us within 7 days, please check our website for more opportunities.
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Sales Consultant
Cardiff
Sales Consultant (Private Medical Insurance) Yolk Recruitment are partnered with a financial services company that specialise in providing comprehensive insurance advice, including Life, Health, and Income Protection, in partnership with leading insurers. They are looking for a Private Medical Insurance Sales Consultant. The role is paying £26,000 with an OTE of £60,000 to £100,000. Restrictions: Due to FCA regulations, they cannot accept applications from individuals with a history of bankruptcy, IVAs, or CCJs. What You'll Be Doing Client Engagement: Build strong relationships with customers by conducting detailed fact-finding to understand their insurance needs. Policy Matching: Match customer demands with the most suitable insurance policies, clearly explaining the benefits tailored to their circumstances. Partnership Liaison: Work closely with our insurance partners to offer the best industry policies and practices, and handle any customer complaints or cancellations effectively. Compliance: Adhere to FCA regulations and ensure compliance with all legal and regulatory guidelines. Industry Awareness: Stay updated on industry regulations and the underwriting criteria of our insurance partners. Team Collaboration: Support colleagues and management to achieve the best outcomes for both the company and clients. Communication: Deliver excellent communication via telephone and email, ensuring accuracy in spelling, grammar, and punctuation. Customer Follow-up: Manage callbacks efficiently, ensuring they are completed as scheduled. Company Values: Embody our company values of Integrity, Unity, Innovation, and Passion in all interactions. Essential Skills Education: Minimum of 5 GCSEs, including Maths and English at grade C or above. Experience: Previous experience in Private Medical Insurance and in a competitive, customer-focused sales environment. Flexibility: Willingness to work 37.5 hours per week on a flexible basis. Desirable Skills Qualifications: CII or CeMap qualifications or a willingness to work towards them. Regulated Sales Experience: At least one year of experience in an FCA-regulated sales environment. Self-Development: A history of self-development. KPI Achievement: Experience working to defined KPIs. Benefits and Perks Health Insurance: Bupa Health Insurance - full cover. Income Protection: Cover provided. Pension Plan: Participation in our pension plan. Birthday Off: An extra day off on your birthday. Enhanced Leave: Enhanced maternity and paternity packages. Career Development: Opportunities for career growth and employee recognition. Interested candidates are encouraged to apply through Yolk Recruitment. If this role isn't right for you, we may have other opportunities. Please check our website for other potential roles and if you want a confidential chat, pop me an email to arrange. Yolk Recruitment is an equal opportunities employer, embracing diversity and encouraging applications from all qualified candidates. Please note, due to the high number of applications, we cannot guarantee a response for every role. If you have not heard from us within 7 days, please check our website for more opportunities.
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Customer Service Advisor
Caerphilly
Customer Service Advisor Yolk Recruitment are partnered with a leading global company that specialises in Biotech. They are looking for a Customer Service Advisor which will be involved with the procurement side of the business. The role is based within the Operations team and offers a competitive salary of £25,000 plus a comprehensive benefits package and it is onsite fulltime with a flexible shift pattern. What You'll Be Doing The successful candidate will play a crucial role in ensuring efficient order processing and effective communication across departments. Key responsibilities include: Order Processing: Efficiently handle inter-company orders received from sister companies. Collaboration: Act as a liaison between production, materials, stores departments, and product managers to streamline operations and meet customer requirements. Query Management: Serve as the central contact for all queries related to sales order confirmations and stock availability. Order Management: Oversee the entire process from order confirmation through to production and shipping. Communication: Maintain clear and professional communication with all relevant departments and stakeholders to ensure accurate and timely order fulfilment. Participate in meetings addressing production or supplier issues and keep relevant parties informed. Documentation: Ensure all orders and related documentation are accurately recorded and maintained. Problem Solving: Address and resolve any issues or discrepancies related to orders promptly and efficiently. Act as the main point of contact for customer service issues within the Microsoft Dynamics ERP system. Support: Assist with planning and procurement activities as needed to ensure smooth operations. Essential Skills The ideal candidate will possess: Experience: Previous experience in customer service, order processing, or a related field. Skills: Excellent communication and interpersonal skills, with strong organisational and multitasking abilities. Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook). Experience with Microsoft Dynamics 365 is an advantage but not essential. Attention to Detail: A high level of accuracy and attention to detail in all tasks. Team Player: Ability to work collaboratively within a team environment and across multiple departments. Interested candidates are encouraged to apply through Yolk Recruitment. If this role isn't right for you, we may have other opportunities. Please check our website for other potential roles and if you want a confidential chat, pop me an email to arrange. Yolk Recruitment is an equal opportunities employer, embracing diversity and encouraging applications from all qualified candidates. Please note, due to the high number of applications, we cannot guarantee a response for every role. If you have not heard from us within 7 days, please check our website for more opportunities.
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HR Manager
Bodmin
HR Manager Yolk Recruitment are working closely across the board with this European food company that have an exciting opportunity for an experienced HR Manager to join on a 12 Month FTC. This role is with a prominent European food company that operates 12 manufacturing sites across Ireland and the UK, with sales offices extending into Europe, the US, and Asia. About the Role This role is integral to supporting the management team in delivering on business objectives and creating a great place to work. The position is based at one of their company's manufacturing sites and involves some travel. The HR Manager will report to the Site Manager, with a dotted line to the HR Director and People Operations Manager. What You'll Be Doing HR Strategy Implementation: Design and implement a site-specific HR strategy aligned with the Group People Strategy to support the management team in achieving business goals. Employee Experience: Provide a comprehensive HR service across the entire employee lifecycle, including recruitment, induction, engagement, development, and reward and recognition. Policy Implementation: Apply Group policies and procedures in line with best practices. Performance Enhancement: Work closely with the management team to embed a culture of high performance and talent development. Training and Development: Oversee the training function to ensure the workforce's capabilities, skills, and performance are continuously developed through tailored training plans. Strategic Workforce Planning: Assist the site management team in strategic workforce planning, identifying current and future skills gaps, and designing solutions to meet organisational goals. Leadership Development: Coach and develop the site management team to enhance their people management skills, fostering productivity, engagement, and inclusivity. Team Management: Lead the site HR team to deliver a best-in-class HR service and support their professional development and progression. Metrics and Reporting: Provide relevant and timely people metrics to the site management team to drive performance and improve communication. Values Champion: Promote the company's values and winning ambition to create a positive and inclusive workplace culture. Essential Skills A Third Level HR Qualification or similar. 3-5 years of experience in HR, preferably within a similar industry. Strong strategic thinking and problem-solving skills. Excellent interpersonal and communication skills. Proven experience in leadership and people management. Knowledge of best practices in HR policies and procedures. Ability to work collaboratively and influence key stakeholders. Interested candidates are encouraged to apply through Yolk Recruitment. If this role isn't right for you, we may have other opportunities. Please check our website for other potential roles and if you want a confidential chat, pop me an email to arrange. Yolk Recruitment is an equal opportunities employer, embracing diversity and encouraging applications from all qualified candidates. Please note, due to the high number of applications, we cannot guarantee a response for every role. If you have not heard from us within 7 days, please check our website for more opportunities.
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Business Manager
Cardiff
Business Manager Yolk Recruitment are partnered with a consultancy firm based within the construction industry. An opportunity has arisen for a dynamic and proactive Business Manager to join an innovative and forward-thinking consultancy. The company prides itself on investing in its people, nurturing a positive culture, and upholding strong values. Recently certified as a "Great Place to Work," the firm offers a vibrant and supportive work environment. About the Role The role is centred around overseeing day-to-day operations, enhancing core business processes, and ensuring the company continues to excel during an exciting period of growth. This position requires a hands-on approach and a strong capability in managing various aspects of the business, from quality assurance to media and communications. What You'll Be Doing Quality Assurance Maintaining and improving the Business Management System (BMS) Ensuring compliance with BMS standards and conducting audits Reporting QA metrics to the Senior Leadership Team Managing business certifications and advising on best practices People Management & HR Acting as the HR point of contact within the business Coordinating staff liaison and retention efforts Organising and managing Senior Leadership Team (SLT) activities Overseeing onboarding and offboarding processes Managing training programs and HR policies Recruitment Coordinating the recruitment process in collaboration with the SLT Liaising with and developing relationships with recruitment partners Media & Communications Managing all communications and public relations for the business Enhancing brand awareness and marketing strategies Leading business initiatives and Corporate Social Responsibility (CSR) efforts Support Functions Coordinating IT processes delivered by external providers Overseeing Health & Safety processes managed by external providers Managing bid processes Essential Skills Strong people management skills, with the ability to coordinate HR and SLT activities Proven experience in maintaining and auditing quality management systems Proficiency in overseeing recruitment and onboarding processes Exceptional communication and public relations skills Ability to enhance brand awareness and develop marketing strategies Experience in managing IT and Health & Safety processes A proactive, self-motivated approach with a knack for problem-solving and process improvement Flexibility and adaptability to support business growth and change Interested candidates are encouraged to apply through Yolk Recruitment. If this role isn't right for you, we may have other opportunities. Please check our website for other potential roles and if you want a confidential chat, pop me an email to arrange. Yolk Recruitment is an equal opportunities employer, embracing diversity and encouraging applications from all qualified candidates. Please note, due to the high number of applications, we cannot guarantee a response for every role. If you have not heard from us within 7 days, please check our website for more opportunities.
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Business Manager
Cardiff
Business Manager Yolk Recruitment have an exciting opportunity for a forward thinking and results oriented Business Manager to join their team. My client is a prominent provider of cybersecurity solutions, committed to protecting businesses from the rapidly changing landscape of digital threats. If you are a Business Manager or Office Manager that has been heavily involved within the operations of the business - keep reading. About the Role This role is pivotal in supporting their management team and enhancing the organisation's administrative capabilities. They are looking for someone who is confident, articulate, and resilient, with the ability to manage, coordinate, and support day-to-day operations. The ideal candidate will deliver high-quality administrative services across the organisation, playing a key role in ensuring the smooth running of business matters at both company and group levels. What You'll Be Doing Leadership & Management Support: Manage diaries and coordinate meetings both internally and externally. Prepare meeting agendas, conduct research for meetings, and take minutes as required. Ensure the smooth operation of key processes, communicating key dates, priorities, and tracking deliverables. Business Support: Arrange travel and accommodation, including handling visas, currency, and any necessary adjustments. Create and edit PowerPoint presentations and Word documents to a high standard within tight deadlines. Office Coordination: Manage office and workspaces to maintain a pleasant, productive, and safe working environment. Lead office change or improvement projects. Act as the point of contact for remote office management duties, including maintenance coordination, courier scheduling, ordering supplies and equipment, catering coordination, and managing kitchen supplies. HR Administration: Record holidays and absences in the HR Information System. Prepare formal HR letters and documentation. Draft employee contracts and onboarding documentation using templates. Input employee data into the HR Information System. Prepare reports, presentations, and data analysis. Follow up on, record, and store documentation from managers, such as performance reviews. Liaise with the HR support service to assist with people-related issues. Essential Skills A minimum of 3 years' experience in a similar role. Advanced skills in Microsoft PowerPoint, Outlook, Excel, and Word. Excellent verbal and written communication skills, with an effective writing style. Interested candidates are encouraged to apply through Yolk Recruitment. If this role isn't right for you, we may have other opportunities. Please check our website for other potential roles and if you want a confidential chat, pop me an email to arrange. Yolk Recruitment is an equal opportunities employer, embracing diversity and encouraging applications from all qualified candidates. Please note, due to the high number of applications, we cannot guarantee a response for every role. If you have not heard from us within 7 days, please check our website for more opportunities.
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HR Advisor
Rotterdam
HR Advisor - Rotterdam - 3 months (extensions likely) - Rate: € 80 per hour - 32 hours a week - one stage interview - Sector: Public Sector Yolk recruitment is recruiting for an HR Advisor to work with a critical department within the Netherlands government. Responsibilities: Together with your colleague HR advisor, you are the first point of contact for HR policy and instruments and advise (pro)actively on this. In doing so, you mainly operate at an operational level. You will participate in or possibly take the lead in the implementation of various HR processes and provide solicited and unsolicited advice on all HR aspects. You know how to bring substantive problems based on personnel care to a successful conclusion. You know how to translate the wishes of the organization into substantive proposals. You advise managers on developments in the team and how the mobility and employability of employees can be increased by aligning qualities, ambitions and talents with the demand from the organisation (and vice versa). In the role of advisor, you are also actively involved in the recruitment and selection procedures. In addition, many challenging issues and ambitions will come your way. In short, a fun, varied HR position in a challenging and socially relevant working environment Experience Required: Experience in applying the Collective Labour Agreement for the Dutch Government At least 2 years of demonstrable experience in a position as an HR advisor at the national government Desirable: Experience in a position as an HR advisor at the national government. Knowledge of and experience with the law of gatekeeper. The candidate will be available from 2 September 2024.
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Executive PA
Chippenham
Job Advert: Executive PA Work Type: Permanent, part-time (21.75 hours per week) Experience: Experience in minute taking, excellent secretarial and IT skills Salary: £23,300 - £26,650 per annum FTE, depending on experience The Role: An experienced PA is sought to join a dynamic firm, providing support to the partners and department heads. The position requires flexibility, working 21.75 hours per week with varying days depending on business needs. The role allows for remote work, although occasional office attendance for meetings is necessary. Full-time office presence can be discussed during the interview process. Responsibilities include: Collating paperwork for monthly and quarterly partner meetings Taking and typing up minutes Producing outstanding action lists post-meetings Attending department meetings to take and produce minutes Typing up paperwork and records from internal meetings Liaising with venues for external bookings Supporting partners with administrative tasks related to strategic decisions and objectives Providing ad hoc support to the Managing Partner The Team: The successful candidate will work closely with the Managing Partner, partners, function managers, and department heads, maintaining regular contact with colleagues in business support functions. Experience & Qualifications: Proficiency in Microsoft Office packages, including Word and Excel Experience with PDFs, including bundling (training available) First-rate secretarial and typing skills Prior experience of minute taking Familiarity with Microsoft Teams (training provided) Excellent working manner and ability to maintain confidentiality Ability to remain focused under pressure, strong prioritisation skills, and confidence in showing initiative Firm Goals: The firm embraces five core values: Trust, Teamwork, Excellence, Accountability, and Engagement, reflecting these in all areas of practice. This commitment to values has earned the firm a 'Leading Firm' ranking from Chambers & Partners and Legal 500 directories. The firm aims to continue its dedication to these values in the pursuit of trusted advisor status. Benefits: Annual Bonus Agile Working Health Care Plan Qualifications Support Extra Christmas Leave Funded Socials Apply today to join a firm that values excellence, teamwork, and dedication!
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Graduate Project Assistant
Cardiff
Project Assistant Yolk Recruitment are partnered with a well-established, multi-disciplinary management company with two decades of experience in the construction and facilities management (FM) industry. They are searching for project assistants to join them. If you are looking to start you career in project management and are a driven and have a solid mindset, this may be the role for you. This opportunity is with a Based in north Cardiff, this company undertakes projects across various public. They provide a dynamic and varied working environment, delivering management services to both private and public sector clients. The team collaborates with construction contractors, industry specialists, facility management teams, investment firms, and legal representatives to deliver unique and impactful projects. About the Role: This company is seeking a Project Assistant to join their friendly and expanding team. They offer exceptional career progression opportunities, with a strong preference for developing Project Managers from within the company. As the business continues to grow, there are clear paths for career advancement and professional development. What You'll Be Doing: Acting as a primary point of contact for clients and contractors, managing communications via calls and emails. Collaborating with various stakeholders to define project requirements and prioritisation. Organising meetings, including handling logistics, sending invitations, managing schedules, and tracking attendance. Taking detailed notes and minutes, maintaining and updating action logs to ensure follow-up on tasks. Assisting with programme management by controlling key project deadlines. Drafting update reports for internal and client review. Reviewing, analysing, and presenting data in a clear and accessible manner. Supporting your team and/or project manager with their tasks. Attending site visits to observe and contribute to live projects. Essential Skills: A degree in a related field (business, operations, law, engineering, etc.) or relevant transferable skills from previous professional experience. Proficiency in MS Word, Excel, and Project. Strong organisational skills, attention to detail, and excellent verbal and written communication abilities. While prior project management experience is desirable, it is not essential. The company values a proactive mindset, a willingness to learn, and a genuine interest in pursuing a career in project management. Graduate applications are welcomed. Benefits: The salary for this role is up to £25,000 per annum, depending on qualifications and experience. Additional benefits include hybrid working options, an early finish on Fridays, a Christmas shutdown period, and paid leave on your birthday. The leave allowance increases with length of service, complemented by various social events. Interested candidates are encouraged to apply through Yolk Recruitment. If this role isn't right for you, we may have other opportunities. Please check our website for other potential roles and if you want a confidential chat, pop me an email to arrange. Yolk Recruitment is an equal opportunities employer, embracing diversity and encouraging applications from all qualified candidates. Please note, due to the high number of applications, we cannot guarantee a response for every role. If you have not heard from us within 7 days, please check our website for more opportunities.
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Project Coordinator
Port Talbot
Project Coordinator Yolk Recruitment are partnered with a leading company in the energy sector, committed to delivering innovative solutions to their clients worldwide. As a Project Coordinator, you will deliver exceptional administrative support to both internal and external clients, ensuring seamless operations across our Proposals, Customer Service, and Project Teams. This role is pivotal in maintaining business continuity and flexibility within our commercial functions. Key Responsibilities: Proposals Function: Manage and compile quotations and tenders from initial client contact to purchase order contract review. Conduct detailed technical assessments and liaise with various departments to ensure accurate and competitive quotations. Prepare and submit quotation packages, ensuring timely and professional customer communication. Verify purchase orders against quotations and prepare handover packages for the execution team. Execution Function: Oversee the order process for regular business and projects, ensuring timely delivery and client satisfaction. Hold weekly project/order review meetings and provide status reports. Serve as the single point of contact for the designated site, addressing all relevant issues. Monitor order status and implement recovery plans as needed. Coordinate with the dispatch department to ensure prompt and accurate order dispatch. Project Team Responsibilities: Manage higher complexity projects as part of a team comprising a Project Manager, Project Engineer, and Project Coordinator. Process orders in SAP, initiate material procurement, and start production activities. Liaise with purchasing to ensure orders are placed and tracked accurately. Monitor daily progress by interrogating SAP, ensuring timely material arrival and production linkage. Coordinate shipments, create packing lists, and communicate with customers for pickup. Handle invoice and other queries throughout the project lifecycle. Document Control: Understand customer documentation requirements for review and approval. Send documents to customers, track their status, and ensure timely approvals. Collate test reports, material certificates, and build comprehensive dossiers. Track, chase, and upload documents to portals, ensuring all certifications are properly documented. Qualifications/Experience: Proficiency with SAP or MRP systems and document portals (e.g., SharePoint, PIMS, Ariba). Strong skills in Microsoft Office (Word, Excel, Outlook) and the ability to export data from SAP to Excel for reporting. Commercial awareness, understanding the order-to-invoice process. Experience in manufacturing is a bonus, but candidates from diverse backgrounds like retail or government sectors are welcome. A willingness to learn and an interest in process improvement. Strong decision-making and problem-solving abilities. Excellent communication skills, both written and oral. Detail-oriented with strong numerical skills. Ability to work under pressure and meet deadlines. Interested candidates are encouraged to apply through Yolk Recruitment. If this role isn't right for you, we may have other opportunities. Please check our website for other potential roles and if you want a confidential chat, pop me an email to arrange. Yolk Recruitment is an equal opportunities employer, embracing diversity and encouraging applications from all qualified candidates. Please note, due to the high number of applications, we cannot guarantee a response for every role. If you have not heard from us within 7 days, please check our website for more opportunities.
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Practice Manager
Cardiff
Practice Manager Yolk Recruitment are working with a Private Healthcare Clinic based in Cardiff who are looking for a Practice Manager to join them on an exciting journey to scale the clinic. If you are an experienced Practice Manager who is passionate about transforming womens healthcare, then this may be an exciting opportunity for you to join a small team and make a huge impact on the clinic as a Practice Manager. As a Practice Manager you will be involved in the following areas - Patient Relations: Ensure exceptional customer service. Address patient complaints and queries promptly. Promote a positive and professional image within the community. Operations Management: Oversee daily operations to maintain efficient workflows and patient satisfaction. Handle scheduling, patient flow, and service delivery. Manage clinic and office inventory. Oversee the Academy, which is their educational arm of the business. Financial Management: Manage budgeting, financial planning, and expenditure monitoring. Ensure operations stay within financial targets. Identify areas for cost-saving and financial growth. Increase awareness and sales on products Oversee the finances of the Academy. Human Resources: Manage recruitment, training, and staff development. Ensure compliance with regulations. Set clear objectives and manage staff performance. Compliance and Quality Assurance: Ensure compliance with healthcare regulations and standards. Implement quality assurance measures to improve care and services. Strategic Planning: Collaborate with senior management to develop and implement strategic plans to enhance service delivery, improve patient outcomes, and expand services. About you Essential: Bachelor's degree in Healthcare Administration, Business Administration, or a related field. Knowledge of private healthcare insurance providers. Understanding of healthcare regulations and legal guidelines. 2 referees, including one from your most recent employment. Desirable: Experience in a private healthcare setting. Experience in brand awareness, marketing, and social media. If this role as a Practice Manager sounds exciting to you and you would like to have more information about the Client and further details, please apply and I will get back to you! Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. *Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
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Events Manager
Rotterdam
Events Manager - Rotterdam, Netherlands - €95 per hour - 32 hours per week - 6 months (extensions likely) - Hybrid working (60% onsite) - one stage interview Yolk Recruitment is recruiting for an Events Manager to work with a global transportation and logistics giant on an exciting project. We are looking for an experienced independent consultant/event manager to coordinate high-profile events and help maintain and expand our relationship network. Closing date for submission is the 19th of July Responsibilities: The companies Hospitality & Events department is responsible for the organisation of various types of (online and physical) events. On the one hand, B2B events for relationship marketing, ranging from trade fair participation to conferences, workshops and milestone events for 10 - 400 guests. On the other hand, staff events and corporate hospitality events that arise from the activation of sponsoring. For each event, you will participate in a kick-off meeting with internal and external customers to discuss the outline and provide your advice. You then translate this into the final operational output, which you are in charge of. You make sure that the event is prepared down to the last detail. You are in close contact with locations and suppliers and you monitor the budget. In the run-up to an event, you are an experienced point of contact with a helicopter view for all parties involved. During the event, you will be present to oversee the event. The evaluation afterwards provides insight into the ROI and indicates how we can further fine-tune the next event. In practice, you will work on multiple events at the same time, from small to large. Experience Required: Minimum HBO working and thinking level A completed education, e.g. Event Management or Hotel School You have at least 3-5 years of experience in organizing events. You have been demonstrably responsible for complex events. You work in a structured way, keep an overview and are the director of a wide range of events and trade fair participation. You have a driver's license B You can express yourself well in English, possibly also in German. Desirable Experience: Knowledge of the Rotterdam region is an advantage Experience with the Marketing module of MS Dynamics is an advantage. Experience with Invitado is an advantage. Affinity with marketing communication is an advantage
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Bodily Injury Claims Handler
Cardiff
Bodily Injury Claims Handler Yolk Recruitment are partnered with a data driven insurance provider based in Cardiff who are searching for a Bodily Injury Claims Handler to join their team. They deliver top-notch car and travel insurance services, working with key clients in the UK and Australia. Whilst the company are in search of a Bodily Injury Claims Handler they offer a range of functions including customer service, claims handling, underwriting, and pricing. About the Role The Bodily Injury Claims Handler will play a crucial role in managing a caseload of personal injury claims. This role involves direct interaction with policyholders and coordination with various stakeholders across the business, including customer service and underwriting teams. The successful candidate will support and mentor junior team members and contribute to the continuous improvement of claims handling processes. What You'll Be Doing Assessing Claims: Evaluate indemnity, liability, and quantum on motor claims, with a focus on injury claims, while also considering potential credit hire and property damage aspects. Case Management: Proactively manage personal injury claims, ensuring efficient resolution and settlement. Negotiation and Settlement: Negotiate settlements effectively, aiming to reduce the cost of claims presented. Fraud Detection: Identify potential fraud using indicators and tools such as SIRA, and intervene when necessary. Customer Interaction: Persuade claimants to accept offers and manage claims for damage, hire, and bodily injury. Compliance: Adhere to compliance procedures and legislative requirements, ensuring all activities are conducted within regulatory guidelines. Team Support: Assist the Claims Team Leader in day-to-day departmental activities and contribute to team meetings and performance discussions. Quality and Productivity: Maintain high standards of quality and productivity in line with company expectations. Additional Duties: Undertake any other tasks as required to support the Claims team. Essential Skills Experience: Minimum of 2 years' experience in a motor claims environment, specifically handling bodily injury claims. Knowledge: Familiarity with current market trends, case law, and tools for challenging third-party claims. Communication: Strong communication skills, with the ability to build relationships with customers, third parties, and suppliers. Proactivity: Ability to work proactively, manage multiple tasks, and meet tight deadlines. Data Interpretation: Capability to analyse data to identify trends and inform actions. Desirable Experience: Handling credit-hire and Scottish claims. Qualifications: Minimum 5 GCSEs including Maths and English (C grade or above). Team Player: Collaborative, team-oriented mindset with a focus on achieving shared goals. What We Offer Competitive Salary: £26,000 (dependant on experience) Annual Salary Reviews: Regular reviews to ensure competitive compensation. Generous Leave: 33 days annual leave (25 days + 8 bank holidays), increasing with length of service. Flexible Working: Opportunities for hybrid working from a great central Cardiff location. Professional Development: Support for professional training and qualifications. Benefits Package: Includes a Nest Pension scheme, equipment for home and office working, a refer-a-friend scheme, and group social events (optional). Join a forward-thinking company where your ideas are valued, and your career can thrive! Interested candidates are encouraged to apply through Yolk Recruitment. If this role isn't right for you, we may have other opportunities. Please check our website for other potential roles and if you want a confidential chat, pop me an email to arrange. Yolk Recruitment is an equal opportunities employer, embracing diversity and encouraging applications from all qualified candidates. Please note, due to the high number of applications, we cannot guarantee a response for every role. If you have not heard from us within 7 days, please check our website for more opportunities.
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Senior HR Advisor
Cardiff
Senior HR Advisor (12-Month FTC) Yolk Recruitment are partnered with an esteemed financial services organisation that are searching for a HR Advisor. They are recognised for its exceptional workplace culture and commitment to employee well-being. This organisation prides itself on fostering a welcoming environment where flexibility, inclusivity, and community involvement are key values. The newly refurbished, high-tech office located in the heart of Cardiff provides a dynamic and supportive atmosphere for all employees. The role is a 12-month FTC and will be heavily involved in employee relations. What You'll Be Doing The Senior HR Advisor will play a pivotal role in empowering business leaders to make informed and confident people decisions. Key responsibilities include: Providing expert advice and guidance on employee engagement and ER matters, ensuring consistency and high standards in service delivery. Managing complex ER cases and supporting organisational design and people change initiatives. Utilising people data and insights to drive proactive actions and improvements. Collaborating closely with the People Advisory team to uphold best practices in ER. Essential Skills The ideal candidate will possess: Extensive experience in an HR function, with a strong background in handling complex ER cases and employment legislation. Practical experience in using and maintaining HR systems. A strong team-oriented approach, with the ability to work independently when needed. A proactive and self-motivated attitude, capable of challenging the status quo constructively. The organisation is passionate about creating an inclusive workplace where diversity is celebrated, and all colleagues feel a true sense of belonging. This role offers a unique opportunity to join a team that values innovation, collaboration, and a commitment to the community. Interested candidates are encouraged to apply through Yolk Recruitment. If this role isn't right for you, we may have other opportunities. Please check our website for other potential roles and if you want a confidential chat, pop me an email to arrange. Yolk Recruitment is an equal opportunities employer, embracing diversity and encouraging applications from all qualified candidates. Please note, due to the high number of applications, we cannot guarantee a response for every role. If you have not heard from us within 7 days, please check our website for more opportunities.
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Senior Administrator
Broughton
Senior Administrator - Inside IR35 - Up to £20.34 per hour - 12 Months - Broughton, Flintshire - ONSITE - SINGLE STAGE PROCESS - BPSS Yolk Recruitment are recruiting for a Senior Administrator to join the team on an initial 12 month contract in Broughton, Flintshire to work with Managersa cross the business. Responsibilities Organisation of manager’s diaries Email management Maintains shared drive structure and system housekeeping activities Arrange & Support all travel & Hotel bookings requirements Smooth liaison with partners / customers / Outside organisations Phone & IT coverage (ISR Role) Preparation of all type written work and presentation material i.e., SQCDP weekly reviews / monthly reviews Arranging management team events e.g., meetings / away days / dinners / social events Maintain up to date document management & filing system Responsible for delivery of identified admin projects i.e., route maps, team KPI’s etc Management team Diary coordination and management Co-ordinate Go, Look, See AuditsSupport Business in the Community initiatives, including social & Airbus Foundation activitiesSupports Order raising & Goods Receipt activities to meet program spend requirements Skill Set IT Literate Communication skills and the ability to liaise with key stakeholders in the business Able to prioritise a busy workload with excellent organisational skills A high level of discretion and diplomacy Ability to organise your own workload and attention to detail is also essential Self-motivated
Testimonials
Here's what some clients and candidates have had to say
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Chloe Thomas is a great recruiter. She was calm and methodological in her approach, always giving timely feedback as to any developing events. I was always very aware of the state of play, never being left to guess. Chloe's disposition is one of calmness and professionalism, even in the face of my annoying questions and constant pushbacks. I felt this transparent approach was extremely valuable for me.
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Very highly recommend Yolk for their excellent service. I am thrilled with our new hire. Yolk were very patient, listened to my wants and ideas, and gave great advice. We would not hesitate to use Yolk Recruitment for any future hiring needs. Well done Yolk Team!
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The Royal Mint has worked closely with Yolk Recruitment since 2009.They have proved very effective in their methods and I have been particularly impressed with the level of customer service they provide not only The Royal Mint but also the candidates that they represent. Should I need advice or guidance on a particular role, I know I can trust the team at Yolk to provide me with an unbiased, professional and honest consultation which I value.
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"We have worked with Yolk for a couple of years and have always found that they take the time to understand your needs as a company. We have a different way of recruiting and the team are very accommodating and helpful, while other agencies refused to work the way we wanted. Since working with Yolk, we have had less staff turn over than when we have used other agencies. They do a great job and I have recommended people looking for jobs to use ...
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“We have used Yolk to fulfil a number of vacancies across our 2nd Charge business. The calibre of applicant delivered has always been as specified and we have had a great degree of success throughout our relationship. I would have no hesitation in recommending Yolk as a provider of Recruitment Services”.
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"We have been using Yolk for two years for both temporary & permanent recruitment and have had great success with team. Every time we need to go to market the consultants always take the time to fully understand the role and the requirements I have for the person I am looking for. The level of attention we receive regardless of the role(s) is fantastic and always put me at ease that we will have a successful period of recruitment."
Key Contacts
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Chloe Thomas
Senior Consultant | Commercial Recruitment
Chloe's got an eye for perfect hires in the HR industry across Wales & the South West. Chloe also hosts Yolk's HR Insights event.
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David Jenkins
Sales Director
David identifies opportunities for Yolk to partner with clients who are undergoing growth, discovering how we can take them to the next level.
Case Studies
Here are some case studies that demonstrate our expertise in the area of Office Support & HR recruitment
What We've Been Up To
HR Insights going strong in 2022
This year we've seen some of our most attended HR Insights webinars to date. With webinars coming up in both September and November for the second half of this year, if you are interested in joining us please join the mailing list. You can sign up to the mailing list, as well as access all previous whitepapers, webinar recordings and slides, via our Yolk Recruitment HR Insights Archive page here:
Temp Handbook
Are you working with Yolk's temp desk? Did you know we now have a handbook for all things temps? To help our temps with all of their FAQs, we launched Yolk's Temp Handbook covering topics including time sheets, holiday, pay, contracts and notice period.
Mental Health in the Workplace
Our last two HR Insights of 2019 were two of our most popular with the topics revolving around mental health and neurodiversity in the workplace. With Anna Denton-Jones from Refreshing Law as our main guest speaker, we reflected on the importance of openly discussing employee well-being for a healthier, more productive workforce.
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