We know that support roles are the backbone of every organisation. Our experience in placing both generalists and specialists at all levels – temporary and permanent - means that the right match can be made quickly.
We support office support clients across the South Wales and Bristol location, working with a diverse range of clients that support the full Yolk client pool. The team specialise in support business with specialist vacancies through to large volume recruitment
Roles we specialise in include (but are not limited to):
Customer service support
Within our Office Support division, we have a dedicated team of experts who work with HR professionals including:
HR Executives & Administrators
Learning & Development Specialists
Our Office Support team work within this network across the regions of the Southwest and South Wales.
For a confidential conversation about your next career move, or if you’re looking for talented professionals to join your company, speak to our Manager of Office Support & HR.
Sales Director, Office Support & HR
+44 (0) 2921 673 728
Yolk Office Support are here to offer you the best recruitment experience, whether you need permanent or temporary staff. David and the team ensure that Yolk are here to help you in identifying the best talent in the market place, reducing your time to hire and improving retention through better candidate screening and post placement care services.
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Very highly recommend Chelsea and her team for their excellent service. I am thrilled with our new hire. Chelsea was very patient, listened to my wants and ideas, and gave great advice. We would not hesitate to use Yolk Recruitment for any future hiring needs. Well done Yolk Team and a very special shout-out to Chelsea!
The Royal Mint has worked closely with Yolk Recruitment since 2009.They have proved very effective in their methods and I have been particularly impressed with the level of customer service they provide not only The Royal Mint but also the candidates that they represent. Should I need advice or guidance on a particular role, I know I can trust the team at Yolk to provide me with an unbiased, professional and honest consultation which I value.
"We have worked with Yolk for a couple of years and have always found that they take the time to understand your needs as a company. We have a different way of recruiting and the team are very accommodating and helpful, while other agencies refused to work the way we wanted. Since working with Yolk, we have had less staff turn over than when we have used other agencies. They do a great job and I have recommended people looking for jobs to use ...
“We have used Yolk to fulfil a number of vacancies across our 2nd Charge business. The calibre of applicant delivered has always been as specified and we have had a great degree of success throughout our relationship. I would have no hesitation in recommending Yolk as a provider of Recruitment Services”.
"We have been using Yolk for two years for both temporary & permanent recruitment and have had great success with team. Every time we need to go to market the consultants always take the time to fully understand the role and the requirements I have for the person I am looking for. The level of attention we receive regardless of the role(s) is fantastic and always put me at ease that we will have a successful period of recruitment."
HR Insights going strong in 2022
This year we've seen some of our most attended HR Insights webinars to date. With webinars coming up in both September and November for the second half of this year, if you are interested in joining us please join the mailing list. You can sign up to the mailing list, as well as access all previous whitepapers, webinar recordings and slides, via our Yolk Recruitment HR Insights Archive page here:
Are you working with Yolk's temp desk? Did you know we now have a handbook for all things temps? To help our temps with all of their FAQs, we launched Yolk's Temp Handbook covering topics including time sheets, holiday, pay, contracts and notice period.
Mental Health in the Workplace
Our last two HR Insights of 2019 were two of our most popular with the topics revolving around mental health and neurodiversity in the workplace. With Anna Denton-Jones from Refreshing Law as our main guest speaker, we reflected on the importance of openly discussing employee well-being for a healthier, more productive workforce.
Motor Claims Handler - Insurance - Cardiff - Up to £26,000 Yolk Recruitment are working with an incredible insurance company based in Cardiff. My client are looking for a Motor Claims Handler to join their team. About the Role: Join our dynamic team and play a pivotal role in shaping our customers' claims experience. As a Claims Handler, you will take charge of efficiently managing an assigned portfolio of motor claims from the initial report to their resolution, encompassing both first and third-party claims. Responsibilities: Evaluate indemnity, liability, and quantum for motor insurance claims Identify and refer potential fraud indicators Proactively manage caseloads Negotiate claim settlements Deliver exceptional service to our customers Adhere to the business's compliance procedures and mitigate risks to ensure regulatory and legislative compliance Contribute actively to process enhancements within the claims domain Support the Claims Team Leader in day-to-day departmental activities Maintain high standards of quality, service, and productivity aligned with company expectations About you: Experience within a motor insurance claims environment (preferred but not mandatory) Exceptional communication skills with the ability to foster relationships with customers, third parties, and suppliers Proficiency in interpreting data to identify actionable trends Self-motivated and adept at collaborating within a team framework What We Offer: We are committed to providing an outstanding working environment, dedicated to the growth and well-being of our team members. Here's a glimpse of the benefits and perks we offer: Competitive salary range of £21,000 - £26,000 based on experience Annual salary reviews Generous annual leave: 33 days (25 days + 8 bank holidays) Convenient central Cardiff location with hybrid working opportunities Continuous adaptation of work approaches to support remote and office-based collaboration Nest Pension scheme Provided equipment for comfortable remote and office work Support for professional training and qualifications empowering career growth Refer a friend scheme Get in touch today if you're enthusiastic about shaping outstanding customer experiences and contributing to a dynamic insurance environment.
Travel Claims Handler - Insurance - Cardiff - Up to - £26,000 Yolk Recruitment is working with an incredible insurance company based in Cardiff. My client are looking for a Travel Claims Handler to join their team. Responsibilities: Assessing indemnity, liability, and claim value Identifying and addressing potential fraud indicators Proactively managing a portfolio of claims Negotiating claim settlements Ensuring outstanding customer service Upholding compliance with regulatory requirements Contributing to enhancing operational processes within claims About you: Experience working within a claims environment Strong communication skills to build relationships The ability to interpret data and derive actionable insights Self-motivation and a collaborative mindset What We Offer: Competitive salary based on experience £21k -£26k Annual salary reviews 33 days of annual leave (25 days + 8 bank holidays) Central Cardiff location with hybrid working opportunities Nest Pension scheme Support for professional training and career development Equipment for comfortable remote and office work Referral incentives Optional group social events Get in touch today if you're enthusiastic about shaping outstanding customer experiences and contributing to a dynamic insurance environment.
1st Line Customer Support Agent - Bristol - 3 Days onsite - £27k + On Call Allowance Yolk Recruitment are working with a brand new client who are looking for a 1st Line Customer Support Agent. If you are looking for a new challenge and would like to join an organisation which will support your development then get in touch today. Responsibilities Providing front-line support to customers via various communication channels (phone, MS Teams meetings, Portal, and email). Gaining in-depth knowledge of the software user interface to offer expert advice and guidance to customer queries. Creating, updating, and uploading help materials reflecting system changes to our online Customer Support site. Setting up new user account access and managing licenses for the Support Site. Arranging and organizing application updates for our hosted customers. Essential Skills Minimum 1 year of experience in a similar role. Eligibility to work in the UK. Strong verbal and written communication skills. Good IT skills, including proficiency in MS Office, image and video editing. Ability to quickly learn new skills and adept problem-solving abilities. Experience with Support Portals and Internet Information Services (hosted web app) is advantageous. Desirable Skills Previous experience working with ISO (9001 and 27001). Familiarity with SQL Database. Experience in Asset Management/Engineering or working with Local authorities or similar organisations. A degree in Information Technology or Computer Science would be advantageous. Please get in touch to see the full description.
Client Delivery Executive Location: Cardiff or Birmingham Hybrid - 3 days on site £28k Yolk Recruitment are working with a client that are a globally recognised alternative legal services provider, operating as an established division within a prominent legal entity. Their core focus lies in delivering top-tier interim legal, company secretarial, HR, and compliance professionals to meet the diverse needs of our clientele. Renowned for their commitment to excellence, they offer a blend of legal expertise and the support of a globally respected law firm. Responsibilities Coordinate and utilise the Global Applicant Tracking System (Bullhorn ATS) for generating opportunities and sharing client information. Negotiate rates/fees and working patterns with consultants and clients to confirm placements. Drive the growth strategy for placing company secretary positions, attracting new candidates, and informing clients of the offering. Collaborate with Recruitment/Ops Consultants and the Client Delivery team, providing regular updates on client and consultant opportunities. Build and maintain relationships with consultants, developing a professional network to match consultants with client opportunities effectively. Manage documentation for placements, working on client on boarding and consultant agreements. Foster relationships with senior stakeholders across the company and its partner organisations, ensuring client needs are communicated effectively. Support social media activity on various platforms and assist in administrative tasks for the team. Skills and Experience: Ideally, experience in candidate database management. Strong negotiation skills with commercial acumen. Familiarity with recruitment activity and direct candidate interaction. Proficient in Microsoft Office suite and excellent IT skills. Proactive with exceptional time management abilities. About you Meticulous attention to detail and flexibility to support others. Professionalism, proactive approach, and adaptability for varied projects. Ambitious, client-focused, and solution-oriented. Experience in recruitment or administrative roles. Strong understanding and practical experience in recruitment activities. Yolk Recruitment is an equal-opportunity employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. *Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Administrator- Penarth- £24k Are you an organised, detail-oriented, and proactive individual looking for a rewarding career in administration? Do you thrive in a fast-paced and dynamic work environment where your skills and dedication can make a significant impact? If so, we have the perfect opportunity for you! Yolk Recruitment are looking to speak with experienced Administrator about a brand-new role in Penarth. You will be joining a dynamic and industry-leading consultancy as they embark on an exciting journey of growth and innovation. In this role, you will be working part of a team to deliver administrative support to the business. In this trusted position, you will: Meet and greet visitors at the offices. Answering and re-directing phone calls. Management of email accounts Support with month-end processes for invoicing. Organising and booking of staff travel. Management and ordering of office supplies Support with ad hoc reports and any ongoing project administration What experience you'll bring to the team: Experience of high level of administrative support in a business, where you have been highly organised. Supporting clients in a professional and friendly manner Essential to have experience with Microsoft packages. Advantageous coming from a Medical or Education admin background What you'll get in return: Salary £24,000 Mon-Friday 8.30am- 5pm working hours, with some flexibility on start times. Access to a bonus scheme; personal development and business related. 24 days holiday, plus bank holidays, plus you can buy holidays Private Healthcare cover Cycle to work scheme Discounted gym Easily accessible location with free parking onsite, in beautiful area to work in. Please get in touch to find out more! Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. *Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Senior Administrator - Inside IR35 - Up to £20.34 per hour - 12 Months - Broughton, Flintshire - ONSITE - SINGLE STAGE PROCESS - BPSS Yolk Recruitment are recruiting for a Senior Administrator to join the team on an initial 12 month contract in Broughton, Flintshire to work with Managersa cross the business. Responsibilities Organisation of manager’s diaries Email management Maintains shared drive structure and system housekeeping activities Arrange & Support all travel & Hotel bookings requirements Smooth liaison with partners / customers / Outside organisations Phone & IT coverage (ISR Role) Preparation of all type written work and presentation material i.e., SQCDP weekly reviews / monthly reviews Arranging management team events e.g., meetings / away days / dinners / social events Maintain up to date document management & filing system Responsible for delivery of identified admin projects i.e., route maps, team KPI’s etc Management team Diary coordination and management Co-ordinate Go, Look, See AuditsSupport Business in the Community initiatives, including social & Airbus Foundation activitiesSupports Order raising & Goods Receipt activities to meet program spend requirements Skill Set IT Literate Communication skills and the ability to liaise with key stakeholders in the business Able to prioritise a busy workload with excellent organisational skills A high level of discretion and diplomacy Ability to organise your own workload and attention to detail is also essential Self-motivated
Senior Consultant | Commercial Recruitment
02922 673 730
Senior Consultant | Commercial Recruitment
Consultant | Office Support - Cardiff, Bridgend & Swansea
02922 671 370
Office Support Recruitment Specialist
Sales Director | Private Sector
I identify new business in the private sector, allowing Yolk to partner with clients who are undergoing growth and discovering how Yolk can take this to the next level.
Get in touch with our Office Support & HR team by clicking below:Contact Office Support & HR