Customer Service Advisor

Customer Service Advisor

Fixed-term contract until February 2027 - interviews taking place before Christmas

Yolk Recruitment is working with a well-established construction materials business in Treforest to help them find a Customer Service Advisor. You'll be joining a small, friendly team in a busy setting, supporting customers with their orders and day-to-day enquiries.

What you'll be doing:

• Managing customer orders and enquiries by phone and email

• Giving clear, timely responses to questions and complaints

• Keeping track of orders from start to finish

• Organising and rearranging deliveries to make the best use of the haulage fleet

• Updating records and paperwork accurately

• Working closely with the commercial, production, and haulage teams

What we're looking for:

• Previous customer service experience (over the phone or face to face)

• Confident IT skills

• Strong communication abilities

• A proactive approach and interest in learning about the wider business

• Someone who enjoys working as part of a small team

What you'll receive:

• Salary up to £27,500

• Monday to Friday hours

• Company pension

• Life assurance

• Supportive team environment

• Full training and development

• Free onsite parking