Service Desk Support Advisor

6 months Fixed Term- £25,000

Yolk Recruitment is supporting a well-established business based in Magor who are looking for confident, motivated individuals to join their Service Desk team.

This is a brilliant opportunity for anyone with customer service experience - whether that's in retail, hospitality, contact centre or graduates. I am looking to speak with those who want to build a long-term career in the technology sector. You don't need any prior IT experience; full training and support will be provided.

What you'll be doing in the role:

As a Service Desk Support Advisor, you'll be part of a busy team that helps global customers keep their systems running smoothly. You'll be the first point of contact when an issue arises and will play a key role in coordinating technical support to get things resolved quickly.

Day-to-day, you'll:

• Take calls and emails from customers and log any issues or faults.

• Coordinate engineers and suppliers to ensure problems are resolved efficiently.

• Keep customers updated and informed throughout.

• Monitor service levels and ensure targets are met.

• Work closely with colleagues to deliver an excellent customer experience every time.

What experience you'll bring to the team:

• Strong communication skills, both written and verbal.

• Great customer service background - from any industry.

• Confident using Microsoft Office and computer systems.

• Calm, organised, and able to manage multiple tasks.

• A positive attitude and willingness to learn new skills.

What you'll get in return:

• Salary of £25,000
• 4 on 4 off shift rota. 2 days, 2 nights. 10 hour days 07:00-17:00, 14 hour nights 17:00-07:00
• Holiday allowance with birthday day off
• Monthly internal rewards
• Socials to be part of including a ledgendary christmas party.
• Real opportunities to progress and build a career in tech
• You will need to drive due to the location of the company, there is free parking on site

If you've ever worked in a fast-paced customer environment, such as retail, hospitality or a call centre, you'll find your skills transfer perfectly into this role.